File synchronization error in the DeskApp folder on Windows

ℹ️ Support
1 
I'm getting this error when syncing a folder with special characters in its name.

Specifically, regarding the two folders in the image, one folder synced successfully while the other folder 252501.SB-LP 26-12_02x40_Ca Lai_Shanghai_WAN HAI 315 E256_29-12_TPC_ failed to sync. Is there a way to fix this instead of renaming the folders?

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image1280×276 70.8 KB

The server I run:

  • Rocky Linux 9.4

  • PHP-FPM 8.2

  • Nginx 1.20.1

  • Nextcloud 31.0.4

  • Mariadb 10.5.22

2

Unfortunatelly you missed to fill the Support Template. Specially the Nextcloud.log should tell the reason.

As we do not know, how deep your folder structure is, we cannot tell, whether the folder name might be too long.

3

I’ll put them right in the main folder.

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image1145×219 18.5 KB

5

Please check the length of the folder name and the subfolder/s) as well as the file name(s) total.
foldername\subfoldername\filename should not exceed 256 characters total.

6 
The directory structure is very short:
N:\THACOAGRI-DATA\252501.SB-LP. If I set it to The directory structure is very short:
N:\THACOAGRI-DATA\252501.SB, then syncing works normally.

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image1019×314 21.5 KB

7

But you have two rather long folder names

252501.SB-LP 26-12…

and

252501_SB-LP 26-12…

The system may run into trouble, if the length of folder names + subfolder names + file names exceed 255 characters of contain “forbidden” characters or file names.