Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 26
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 7.4): 8
The issue you are facing:
I am getting lots of PHP file or folder errors when trying to delete files or folders. (please see log files)
This happens when apps like Nextcloud Client (Windows) or Joplin try to delete or move files/folders.
The problem does not happen when I create/delete folders and files using the web browser.
I think it has something with Webdav to do or with permissions . Can anyone help ?
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
Webdav apps like Joplin show constant file lock errors
The output of your Nextcloud log in Admin > Logging:
{"reqId":"PqVc0ESfJk3Ojgf6CcMz","level":3,"time":"2023-05-17T19:49:12+00:00","remoteAddr":"140.228.64.37","user":"--","app":"index","method":"GET","url":"/settings/admin/logging","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"PqVc0ESfJk3Ojgf6CcMz","level":3,"time":"2023-05-17T19:49:12+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/settings/admin/logging","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"PqVc0ESfJk3Ojgf6CcMz","level":3,"time":"2023-05-17T19:49:12+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/settings/admin/logging","message":"Redis server went away","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"get","class":"Redis","type":"->","args":["9190f0f3a08d052455e451347e3dffc0/imagePath-3b2108030d5cff8718ca0325a752a666-core-favicon.ico"]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-favicon.ico"]},{"file":"/var/www/html/lib/private/legacy/template/functions.php","line":242,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","favicon.ico"]},{"file":"/var/www/html/core/templates/layout.guest.php","line":20,"function":"image_path","args":["core","favicon.ico"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":180,"args":["/var/www/html/core/templates/layout.guest.php"],"function":"include"},{"file":"/var/www/html/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->","args":["/var/www/html/core/templates/layout.guest.php",null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":179,"function":"fetchPage","class":"OC\\Template\\Base","type":"->","args":[null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":210,"function":"fetchPage","class":"OC_Template","type":"->","args":[null]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":331,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/index.php","line":74,"function":"printExceptionErrorPage","class":"OC_Template","type":"::","args":[["RedisException"],500]}],"File":"/var/www/html/lib/private/Memcache/Redis.php","Line":56,"CustomMessage":"--"}}
{"reqId":"KNZ8WgDqlWJwjfj4lNTO","level":3,"time":"2023-05-17T19:49:19+00:00","remoteAddr":"140.228.64.37","user":"--","app":"index","method":"GET","url":"/","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"KNZ8WgDqlWJwjfj4lNTO","level":3,"time":"2023-05-17T19:49:19+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"KNZ8WgDqlWJwjfj4lNTO","level":3,"time":"2023-05-17T19:49:19+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/","message":"Redis server went away","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"get","class":"Redis","type":"->","args":["9190f0f3a08d052455e451347e3dffc0/imagePath-3b2108030d5cff8718ca0325a752a666-core-favicon.ico"]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-favicon.ico"]},{"file":"/var/www/html/lib/private/legacy/template/functions.php","line":242,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","favicon.ico"]},{"file":"/var/www/html/core/templates/layout.guest.php","line":20,"function":"image_path","args":["core","favicon.ico"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":180,"args":["/var/www/html/core/templates/layout.guest.php"],"function":"include"},{"file":"/var/www/html/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->","args":["/var/www/html/core/templates/layout.guest.php",null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":179,"function":"fetchPage","class":"OC\\Template\\Base","type":"->","args":[null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":210,"function":"fetchPage","class":"OC_Template","type":"->","args":[null]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":331,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/index.php","line":74,"function":"printExceptionErrorPage","class":"OC_Template","type":"::","args":[["RedisException"],500]}],"File":"/var/www/html/lib/private/Memcache/Redis.php","Line":56,"CustomMessage":"--"}}
{"reqId":"P4ESIUYxYQmpgcv9O48G","level":3,"time":"2023-05-17T19:49:33+00:00","remoteAddr":"140.228.64.37","user":"--","app":"index","method":"GET","url":"/","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"P4ESIUYxYQmpgcv9O48G","level":3,"time":"2023-05-17T19:49:33+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/","message":"Connection timed out","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Connection timed out","Code":0,"Trace":[{"file":"/var/www/html/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->","args":["192.168.1.180","6379","0",null,0,0]},{"file":"/var/www/html/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":50,"function":"getInstance","class":"OC\\RedisFactory","type":"->","args":[]},{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->","args":[]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/ThemingDefaults.php","line":286,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","logo/logo.svg"]},{"file":"/var/www/html/apps/theming/lib/Capabilities.php","line":83,"function":"getLogo","class":"OCA\\Theming\\ThemingDefaults","type":"->","args":[]},{"file":"/var/www/html/lib/private/CapabilitiesManager.php","line":74,"function":"getCapabilities","class":"OCA\\Theming\\Capabilities","type":"->","args":[]},{"file":"/var/www/html/lib/private/Template/JSConfigHelper.php","line":166,"function":"getCapabilities","class":"OC\\CapabilitiesManager","type":"->","args":[false,true]},{"file":"/var/www/html/lib/private/TemplateLayout.php","line":234,"function":"getConfig","class":"OC\\Template\\JSConfigHelper","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["guest",""]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":409,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/lib/base.php","line":1006,"function":"printUpgradePage","class":"OC","type":"::","args":[["OC\\SystemConfig"]]},{"file":"/var/www/html/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/var/www/html/lib/private/RedisFactory.php","Line":137,"CustomMessage":"--"}}
{"reqId":"P4ESIUYxYQmpgcv9O48G","level":3,"time":"2023-05-17T19:49:33+00:00","remoteAddr":"140.228.64.37","user":"--","app":"core","method":"GET","url":"/","message":"Redis server went away","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"25.0.4.1","exception":{"Exception":"RedisException","Message":"Redis server went away","Code":0,"Trace":[{"file":"/var/www/html/lib/private/Memcache/Redis.php","line":56,"function":"get","class":"Redis","type":"->","args":["9190f0f3a08d052455e451347e3dffc0/imagePath-3b2108030d5cff8718ca0325a752a666-core-favicon.ico"]},{"file":"/var/www/html/lib/private/URLGenerator.php","line":194,"function":"get","class":"OC\\Memcache\\Redis","type":"->","args":["core-favicon.ico"]},{"file":"/var/www/html/lib/private/legacy/template/functions.php","line":242,"function":"imagePath","class":"OC\\URLGenerator","type":"->","args":["core","favicon.ico"]},{"file":"/var/www/html/core/templates/layout.guest.php","line":20,"function":"image_path","args":["core","favicon.ico"]},{"file":"/var/www/html/lib/private/Template/Base.php","line":180,"args":["/var/www/html/core/templates/layout.guest.php"],"function":"include"},{"file":"/var/www/html/lib/private/Template/Base.php","line":150,"function":"load","class":"OC\\Template\\Base","type":"->","args":["/var/www/html/core/templates/layout.guest.php",null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":179,"function":"fetchPage","class":"OC\\Template\\Base","type":"->","args":[null]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":210,"function":"fetchPage","class":"OC_Template","type":"->","args":[null]},{"file":"/var/www/html/lib/private/Template/Base.php","line":132,"function":"fetchPage","class":"OC_Template","type":"->","args":[]},{"file":"/var/www/html/lib/private/legacy/OC_Template.php","line":331,"function":"printPage","class":"OC\\Template\\Base","type":"->","args":[]},{"file":"/var/www/html/index.php","line":74,"function":"printExceptionErrorPage","class":"OC_Template","type":"::","args":[["RedisException"],500]}],"File":"/var/www/html/lib/private/Memcache/Redis.php","Line":56,"CustomMessage":"--"}}
{"reqId":"Xlr0aVfKLsYC8MJAo813","level":3,"time":"2023-05-17T19:50:14+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json,//var/www/html/data/nmax/files_trashbin/files/1_1_b05ee8024e334921b93d9ee04665ac94.json.d1684353014): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"2i2JJMdpahXdJnoXbIAW","level":3,"time":"2023-05-17T19:54:52+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/temp/timeCheck45775.txt","message":"rename(//var/data2/live/Joplin2023/temp/timeCheck45775.txt,//var/www/html/data/nmax/files_trashbin/files/timeCheck45775.txt.d1684353291): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"5veouq29kSnrV843XxOy","level":3,"time":"2023-05-17T19:55:09+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_69d4b9b85a3d4302a395933fc9093ee0.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_69d4b9b85a3d4302a395933fc9093ee0.json,//var/www/html/data/nmax/files_trashbin/files/1_1_69d4b9b85a3d4302a395933fc9093ee0.json.d1684353308): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"lrRRkdAGTvtkQtTXOuSo","level":3,"time":"2023-05-17T19:55:48+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/temp/timeCheck383088.txt","message":"rename(//var/data2/live/Joplin2023/temp/timeCheck383088.txt,//var/www/html/data/nmax/files_trashbin/files/timeCheck383088.txt.d1684353347): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"7ncnOPknM9lvCNMCXPpA","level":3,"time":"2023-05-17T19:56:05+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json,//var/www/html/data/nmax/files_trashbin/files/1_1_b05ee8024e334921b93d9ee04665ac94.json.d1684353365): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"OSGlCbraI3pGIwUR8ztO","level":3,"time":"2023-05-17T19:57:05+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/temp/timeCheck84814.txt","message":"rename(//var/data2/live/Joplin2023/temp/timeCheck84814.txt,//var/www/html/data/nmax/files_trashbin/files/timeCheck84814.txt.d1684353424): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"2tEC5MtmpghwUX9IRum0","level":3,"time":"2023-05-17T19:57:11+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_2_0fad79f9f39b4d768bd209a52ab7d6ca.json","message":"rename(//var/data2/live/Joplin2023/locks/1_2_0fad79f9f39b4d768bd209a52ab7d6ca.json,//var/www/html/data/nmax/files_trashbin/files/1_2_0fad79f9f39b4d768bd209a52ab7d6ca.json.d1684353430): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"YAq0Nve0mEa0e0vKa075","level":3,"time":"2023-05-17T19:59:53+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"GET","url":"/settings/admin/theming","message":"include(/var/www/html/custom_apps/unsplash/templates/partials/license.php): Failed to open stream: No such file or directory at /var/www/html/lib/private/Template/Base.php#180","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"YAq0Nve0mEa0e0vKa075","level":3,"time":"2023-05-17T19:59:54+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"GET","url":"/settings/admin/theming","message":"include(): Failed opening '/var/www/html/custom_apps/unsplash/templates/partials/license.php' for inclusion (include_path='/var/www/html/3rdparty/pear/archive_tar:/var/www/html/3rdparty/pear/console_getopt:/var/www/html/3rdparty/pear/pear-core-minimal/src:/var/www/html/3rdparty/pear/pear_exception:/var/www/html/apps:/var/www/html/custom_apps') at /var/www/html/lib/private/Template/Base.php#180","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"3WH4yIGl2xNKeyMB1mj5","level":3,"time":"2023-05-17T20:01:43+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json,//var/www/html/data/nmax/files_trashbin/files/1_1_b05ee8024e334921b93d9ee04665ac94.json.d1684353702): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"nEtsA8eQCsQFoW6OQ58b","level":3,"time":"2023-05-17T20:05:21+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/temp/timeCheck747714.txt","message":"rename(//var/data2/live/Joplin2023/temp/timeCheck747714.txt,//var/www/html/data/nmax/files_trashbin/files/timeCheck747714.txt.d1684353921): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"BK3VImUyFuSFu7mIjzJV","level":3,"time":"2023-05-17T20:05:27+00:00","remoteAddr":"140.228.64.37","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_69d4b9b85a3d4302a395933fc9093ee0.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_69d4b9b85a3d4302a395933fc9093ee0.json,//var/www/html/data/nmax/files_trashbin/files/1_1_69d4b9b85a3d4302a395933fc9093ee0.json.d1684353927): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"X0bEvVv2YdOzIFujgoWr","level":3,"time":"2023-05-17T20:06:53+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/temp/timeCheck768834.txt","message":"rename(//var/data2/live/Joplin2023/temp/timeCheck768834.txt,//var/www/html/data/nmax/files_trashbin/files/timeCheck768834.txt.d1684354013): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
{"reqId":"5uABvkP4hWX7xaOQ40Ft","level":3,"time":"2023-05-17T20:06:59+00:00","remoteAddr":"90.152.59.194","user":"nmax","app":"PHP","method":"DELETE","url":"/remote.php/webdav/LIVE_Loc/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json","message":"rename(//var/data2/live/Joplin2023/locks/1_1_b05ee8024e334921b93d9ee04665ac94.json,//var/www/html/data/nmax/files_trashbin/files/1_1_b05ee8024e334921b93d9ee04665ac94.json.d1684354019): Operation not permitted at /var/www/html/lib/private/Files/Storage/Local.php#377","userAgent":"Joplin/1.0","version":"26.0.0.11","data":{"app":"PHP"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
XXXX@c0394888e2de:/var/www/html# sudo -u www-data php occ config:list system
Warning: Failed to set memory limit to 0 bytes (Current memory usage is 2097152 bytes) in Unknown on line 0
The current PHP memory limit is below the recommended value of 512MB.
{
"system": {
"htaccess.RewriteBase": "\/",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.9.180:8585",
"cloud3.uk-cra.org"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "26.0.0.11",
"overwrite.cli.url": "http:\/\/192.168.9.180:8585",
"overwriteprotocol": "https",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.local": "\\OC\\Memcache\\APCu",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE
