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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 29.0.5): 28.0.11
Operating system and version (eg, Ubuntu 24.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 8.3): 8.1
The issue you are facing: There are files and folders I can’t rename. Error message is LockedException “file xyz” is locked
I tryed to find the table “nc_file_locks” in the database but was unable to locate such a table to remove the locks manually.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Try to rename a locked file
The output of your Nextcloud log in Admin > Logging:
LockedException "file xyz" is locked
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE