Nextcloud version: 16.0.0
Operating system and version: Linux a2f21 3.16.0-7-amd64 #1 SMP Debian 3.16.59-1 (2018-10-03) x86_64
Apache or nginx version: Apache (can’t find out the version, since it’s a webhosting)
PHP version: 7.3
The issue you are facing:
Nextcloud run fine for over 2 years now and without any config changes or anything else, I get this error when I try to access the login page:
Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
Is this the first time you’ve seen this error?: Y
Steps to replicate it:
- Try to open the login screen of my nextcloud
The output of your Nextcloud log in Admin > Logging:
Since I can’t access my nextcloud, here is the log from /data/nextcloud.log
{
"reqId":"gVwUHSIQ7hYd4SBTsMMt",
"level":3,
"time":"2019-04-28T12:47:18+00:00",
"remoteAddr":"217.80.120.161",
"user":"--",
"app":"index",
"method":"GET",
"url":"\/index.php\/login",
"message":{
"Exception":"RuntimeException",
"Message":"File entry could not be inserted but could also not be selected with getId() in order to perform an update. Please try again.",
"Code":0,
"Trace":[
{
"file":"\/Cloud\/lib\/private\/Files\/Cache\/Cache.php",
"line":238,
"function":"insert",
"class":"OC\\Files\\Cache\\Cache",
"type":"->",
"args":[
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
{
"mimetype":"application\/octet-stream",
"mtime":1556323682,
"size":0,
"etag":"da62a6db9afff45f5418770faa8793f7",
"storage_mtime":1556323682,
"permissions":27,
"parent":43481,
"checksum":"",
"path":"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
"name":"merged-template-prepend.js.deps"
}
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/Cache\/Scanner.php",
"line":292,
"function":"put",
"class":"OC\\Files\\Cache\\Cache",
"type":"->",
"args":[
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
{
"mimetype":"application\/octet-stream",
"mtime":1556323682,
"size":0,
"etag":"da62a6db9afff45f5418770faa8793f7",
"storage_mtime":1556323682,
"permissions":27,
"parent":43481,
"checksum":""
}
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/Cache\/Scanner.php",
"line":221,
"function":"addToCache",
"class":"OC\\Files\\Cache\\Scanner",
"type":"->",
"args":[
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
{
"mimetype":"application\/octet-stream",
"mtime":1556323682,
"size":0,
"etag":"da62a6db9afff45f5418770faa8793f7",
"storage_mtime":1556323682,
"permissions":27,
"parent":43481,
"checksum":""
},
-1
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/Cache\/Scanner.php",
"line":336,
"function":"scanFile",
"class":"OC\\Files\\Cache\\Scanner",
"type":"->",
"args":[
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
3,
43481,
false,
true
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/View.php",
"line":1332,
"function":"scan",
"class":"OC\\Files\\Cache\\Scanner",
"type":"->",
"args":[
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
false
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/View.php",
"line":1376,
"function":"getCacheEntry",
"class":"OC\\Files\\View",
"type":"->",
"args":[
{
"cache":{
"__class__":"OC\\Files\\Cache\\Cache"
},
"scanner":{
"__class__":"OC\\Files\\Cache\\Scanner"
},
"watcher":null,
"propagator":null,
"updater":null,
"__class__":"OCA\\Files_Trashbin\\Storage"
},
"appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps",
"\/appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps"
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/Node\/Root.php",
"line":198,
"function":"getFileInfo",
"class":"OC\\Files\\View",
"type":"->",
"args":[
"\/appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps"
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/Node\/Folder.php",
"line":134,
"function":"get",
"class":"OC\\Files\\Node\\Root",
"type":"->",
"args":[
"\/appdata_oc9vh5te2zmf\/js\/core\/merged-template-prepend.js.deps"
]
},
{
"file":"\/Cloud\/lib\/private\/Files\/SimpleFS\/SimpleFolder.php",
"line":73,
"function":"get",
"class":"OC\\Files\\Node\\Folder",
"type":"->",
"args":[
"merged-template-prepend.js.deps"
]
},
{
"file":"\/Cloud\/lib\/private\/Template\/JSCombiner.php",
"line":122,
"function":"getFile",
"class":"OC\\Files\\SimpleFS\\SimpleFolder",
"type":"->",
"args":[
"merged-template-prepend.js.deps"
]
},
{
"file":"\/Cloud\/lib\/private\/Template\/JSCombiner.php",
"line":100,
"function":"isCached",
"class":"OC\\Template\\JSCombiner",
"type":"->",
"args":[
"merged-template-prepend.js.deps",
{
"__class__":"OC\\Files\\SimpleFS\\SimpleFolder"
}
]
},
{
"file":"\/Cloud\/lib\/private\/Template\/JSResourceLocator.php",
"line":114,
"function":"process",
"class":"OC\\Template\\JSCombiner",
"type":"->",
"args":[
"\/Cloud",
"core\/js\/merged-template-prepend.json",
"core"
]
},
{
"file":"\/Cloud\/lib\/private\/Template\/JSResourceLocator.php",
"line":70,
"function":"cacheAndAppendCombineJsonIfExist",
"class":"OC\\Template\\JSResourceLocator",
"type":"->",
"args":[
"\/Cloud",
"core\/js\/merged-template-prepend.json"
]
},
{
"file":"\/Cloud\/lib\/private\/Template\/ResourceLocator.php",
"line":78,
"function":"doFind",
"class":"OC\\Template\\JSResourceLocator",
"type":"->",
"args":[
"js\/merged-template-prepend"
]
},
{
"file":"\/Cloud\/lib\/private\/TemplateLayout.php",
"line":332,
"function":"find",
"class":"OC\\Template\\ResourceLocator",
"type":"->",
"args":[
[
"core\/js\/dist\/main",
"js\/merged-template-prepend",
"search\/js\/search",
"core\/l10n\/en",
"js\/backgroundjobs",
"core\/js\/dist\/share_backend",
"files_pdfviewer\/l10n\/en",
"files_pdfviewer\/js\/previewplugin",
"files_rightclick\/l10n\/en",
"files_rightclick\/js\/script",
"files_videoplayer\/l10n\/en",
"files_videoplayer\/js\/main",
"gallery\/l10n\/en",
"search\/l10n\/en",
"search\/js\/searchprovider",
"js\/files\/fileinfo",
"js\/files\/client",
"core\/js\/merged-login"
]
]
},
{
"file":"\/Cloud\/lib\/private\/TemplateLayout.php",
"line":160,
"function":"findJavascriptFiles",
"class":"OC\\TemplateLayout",
"type":"::",
"args":[
[
"core\/js\/dist\/main",
"js\/merged-template-prepend",
"search\/js\/search",
"core\/l10n\/en",
"js\/backgroundjobs",
"core\/js\/dist\/share_backend",
"files_pdfviewer\/l10n\/en",
"files_pdfviewer\/js\/previewplugin",
"files_rightclick\/l10n\/en",
"files_rightclick\/js\/script",
"files_videoplayer\/l10n\/en",
"files_videoplayer\/js\/main",
"gallery\/l10n\/en",
"search\/l10n\/en",
"search\/js\/searchprovider",
"js\/files\/fileinfo",
"js\/files\/client",
"core\/js\/merged-login"
]
]
},
{
"file":"\/Cloud\/lib\/private\/legacy\/template.php",
"line":183,
"function":"__construct",
"class":"OC\\TemplateLayout",
"type":"->",
"args":[
"guest",
"core"
]
},
{
"file":"\/Cloud\/lib\/public\/AppFramework\/Http\/TemplateResponse.php",
"line":160,
"function":"fetchPage",
"class":"OC_Template",
"type":"->",
"args":[
{
"messages":[
],
"loginName":"",
"user_autofocus":true,
"login_form_autocomplete":"on",
"resetPasswordLink":"",
"canResetPassword":true,
"alt_login":[
],
"throttle_delay":0
}
]
},
{
"file":"\/Cloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php",
"line":119,
"function":"render",
"class":"OCP\\AppFramework\\Http\\TemplateResponse",
"type":"->",
"args":[
]
},
{
"file":"\/Cloud\/lib\/private\/AppFramework\/App.php",
"line":126,
"function":"dispatch",
"class":"OC\\AppFramework\\Http\\Dispatcher",
"type":"->",
"args":[
{
"__class__":"OC\\Core\\Controller\\LoginController"
},
"showLoginForm"
]
},
{
"file":"\/Cloud\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php",
"line":47,
"function":"main",
"class":"OC\\AppFramework\\App",
"type":"::",
"args":[
"OC\\Core\\Controller\\LoginController",
"showLoginForm",
{
"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"
},
{
"_route":"core.login.showLoginForm"
}
]
},
{
"function":"__invoke",
"class":"OC\\AppFramework\\Routing\\RouteActionHandler",
"type":"->",
"args":[
{
"_route":"core.login.showLoginForm"
}
]
},
{
"file":"\/Cloud\/lib\/private\/Route\/Router.php",
"line":297,
"function":"call_user_func",
"args":[
{
"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"
},
{
"_route":"core.login.showLoginForm"
}
]
},
{
"file":"\/Cloud\/lib\/base.php",
"line":975,
"function":"match",
"class":"OC\\Route\\Router",
"type":"->",
"args":[
"\/login"
]
},
{
"file":"\/Cloud\/index.php",
"line":42,
"function":"handleRequest",
"class":"OC",
"type":"::",
"args":[
]
}
],
"File":"\/Cloud\/lib\/private\/Files\/Cache\/Cache.php",
"Line":305,
"CustomMessage":"--"
},
"userAgent":"Mozilla\/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/74.0.3729.108 Safari\/537.36",
"version":"16.0.0.9"
}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'removed',
'passwordsalt' => 'removed',
'secret' => 'removed',
'trusted_domains' =>
array (
0 => 'removed',
1 => 'removed',
2 => 'removed',
),
'datadirectory' => '/Cloud/data',
'overwrite.cli.url' => 'removed',
'dbtype' => 'mysql',
'version' => '16.0.0.9',
'dbname' => 'removed',
'dbhost' => 'removed',
'dbport' => '3306',
'dbtableprefix' => 'removed',
'dbuser' => 'removed',
'dbpassword' => 'removed',
'logtimezone' => 'UTC',
'installed' => true,
'forcessl' => true,
'theme' => '',
'mail_from_address' => 'removed',
'mail_smtpmode' => 'smtp',
'mail_domain' => 'removed',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpsecure' => 'tls',
'mail_smtpauth' => 1,
'mail_smtpport' => '587',
'mail_smtpname' => 'removed',
'mail_smtppassword' => 'removed',
'maintenance' => false,
'loglevel' => 0,
'updater.release.channel' => 'stable',
'mail_smtphost' => 'removed',
'updater.secret' => 'removed',
);
