Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.8
- Operating system and version (e.g., Ubuntu 24.04):
Linux 4.2.8 armv7l
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
PHP 8.3.16
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
Since the beginning of my config
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
QNAP STORE
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Yes, Cloudflare
Summary of the issue you are facing:
Hello, my first problem is that i cannot acess to my files.
The second problem is when i want to connect to my nextcloud, with an app (computer or phone)
Steps to replicate it (hint: details matter!):
- I don’t know
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
There is only :
Avertissement no app in context
Request does not pass strict cookie check
Info related_resources
Could not resolve OCA\Circles\CirclesManager! Class "OCA\Circles\CirclesManager" does not exist
27 mars 2025, 15:51:52
Info related_resources
Could not resolve OCA\Circles\CirclesManager! Class "OCA\Circles\CirclesManager" does not exist
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
dashboard/:1 Error while trying to use the following icon from the Manifest: https://cloud.watchersoffate.fr/apps/theming/icon/files?v=16 (Download error or resource isn't a valid image)
index.es.js:2337 Proxying an event bus of version 3.3.2 with 1.3.0
t @ index.es.js:2337
session-heartbeat.js:83 session heartbeat polling started
/remote.php/dav/files/JarvisAdminArgmausia/:1
Failed to load resource: the server responded with a status of 400 ()
ConsoleLogger.js:78 [FATAL] photos: Unexpected Error "Invalid response: 400 " Object
value @ ConsoleLogger.js:78
userConfig.js:38 Uncaught (in promise) Error: Couldn't fetch photos upload folder
at userConfig.js:38:8
at async Ge (index.js:26:8)
theming/icon/dashboard?v=16:1
Failed to load resource: the server responded with a status of 520 ()
dashboard/:1 Error while trying to use the following icon from the Manifest: https://cloud.watchersoffate.fr/apps/theming/icon/dashboard?v=16 (Download error or resource isn't a valid image)
5dashboard/:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
[Thu Mar 27 15:48:15.189022 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:48:25.195474 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:48:35.201245 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:48:45.210493 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:48:55.220650 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:49:05.227964 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
[Thu Mar 27 15:49:15.235560 2025] [example_hooks:notice] [pid 24332:tid 24332] x_monitor()
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
php occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"cloud.watchersoffate.fr",
"82.67.8.109",
"localhost"
],
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.8.1",
"overwrite.cli.url": "https:\/\/cloud.watchersoffate.fr",
"overwritehost": "cloud.watchersoffate.fr",
"overwriteprotocol": "https",
"maintenance_window_start": 1,
"default_phone_region": "FR",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "3307",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"loglevel": 0,
"debug": false,
"maintenance": false,
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"upload_max_filesize": "512M",
"htaccess.RewriteBase": "\/",
"theme": "",
"tempdirectory": "\/share\/CACHEDEV1_DATA\/.qpkg\/NextCloud3083\/nextcloud\/data\/tmp",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 0,
"dbindex": 0
},
"mail_sendmailmode": "smtp",
"data-fingerprint": "c62b576867f80ac96917f7cb0d15db3b",
"quota_presets": "10 GB, 25 GB, 50 GB, 100 GB, 250 GB, 500 GB, 1 TB",
"forbidden_filename_characters": [
"\\",
"\/"
],
"forbidden_filename_extensions": [
".filepart",
".part"
],
"overwritewebroot": ""
}
}
Apps
The output of occ app:list (if possible).
php occ app:list
Enabled:
- activity: 3.0.0
- admin_audit: 1.20.0
- app_api: 4.0.6
- assistant: 2.4.0
- bruteforcesettings: 3.0.0
- calendar: 5.2.0
- cloud_federation_api: 1.13.0
- comments: 1.20.1
- contacts: 7.0.4
- contactsinteraction: 1.11.0
- dashboard: 7.10.0
- dav: 1.31.1
- federatedfilesharing: 1.20.0
- federation: 1.20.0
- files: 2.2.0
- files_external: 1.22.0
- files_pdfviewer: 3.0.0
- files_reminders: 1.3.0
- files_sharing: 1.22.0
- files_trashbin: 1.20.1
- files_versions: 1.23.0
- firstrunwizard: 3.0.0
- integration_dropbox: 3.1.0
- logreader: 3.0.0
- lookup_server_connector: 1.18.0
- mail: 4.3.2
- nextcloud_announcements: 2.0.0
- notes: 4.11.0
- notifications: 3.0.0
- oauth2: 1.18.1
- password_policy: 2.0.0
- photos: 3.0.2
- privacy: 2.0.0
- provisioning_api: 1.20.0
- recommendations: 3.0.0
- related_resources: 1.5.0
- serverinfo: 2.0.0
- settings: 1.13.0
- sharebymail: 1.20.0
- social: 0.7.0
- spreed: 20.1.5
- support: 2.0.0
- survey_client: 2.0.0
- suspicious_login: 8.0.0
- systemtags: 1.20.0
- text: 4.1.0
- theming: 2.6.0
- twofactor_backupcodes: 1.19.0
- twofactor_nextcloud_notification: 4.0.0
- updatenotification: 1.20.0
- user_status: 1.10.0
- viewer: 3.0.0
- weather_status: 1.10.0
- webhook_listeners: 1.1.0-dev
- workflowengine: 2.12.0
Disabled:
- circles: 30.0.0 (installed 30.0.0)
- encryption: 2.18.0 (installed 2.18.0)
- files_antivirus: 5.6.1 (installed 5.6.1)
- files_downloadlimit: 3.0.0 (installed 3.0.0)
- twofactor_totp: 12.0.0-dev
- user_ldap: 1.21.0 (installed 1.21.0)
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
