File Access from Mac, with Sync, is very slow

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): Nextcloud Desktop Client Version 3.9.0 (macOS)
Operating system and version (eg, Ubuntu 20.04): macOS Mojave 10.14.6
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing: File and folder access is very sloooooow

Is this the first time you’ve seen this error? Y: Problems ever since using a new disk on my Macbook AIr. Previously not a problem on same Mac with different disk; both SSD.

When using Finder or using Files Save As etc in Applications, I have to wait sometimes minutes to get a response. Also simialr when opening/saving files/folders in other applications (eg LibreOffice). So working with Synced files/folders is incredibly inefficient. I don’t have this problem with Synced files on Dropbox, and didn’t used to have this problem with Synced files from same Nextcloud location, but working with previous set-up (different disk, probably earlier macOS vesion but not sure what version it was).

Thanks, Colin