"Fehler: Konto deaktiviert" after container/version upgrade 29-fpm

ℹ️ Support
, ,
1

The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 29 (image nextcloud:29-fpm // nextcloud@sha256:180c2fee978e7db743fff61bcf53dbbdd80663549eb8745cf6b053c96528ee82
  • Operating system and version (e.g., Ubuntu 24.04):
    • debian Bookworm
  • Web server and version (e.g, Apache 2.4.25):
    • nginx:stable
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • jwilder/nginx-proxy:latest
  • PHP version (e.g, 8.3):
    • the php version in the official image
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • after my nc upgrade
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • docker compose is running since years like that
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

after my upgrade I found following situation in the browser:

image
image441×315 4.02 KB

all the other client can also not connect.

Can you give me a hint, what kinf issue that is?
Is there a self defence mechanism in the NC to avoid DoS or DDoS, or something like that?
And what “Konto” / account has been deactivated?

Steps to replicate it (hint: details matter!):

Sorry, I have no clue!

Log entries

Nextcloud

Warning: /var/www/html/config/redis.config.php differs from the latest version of this image at /usr/src/nextcloud/config/redis.config.php
Warning: /var/www/html/config/reverse-proxy.config.php differs from the latest version of this image at /usr/src/nextcloud/config/reverse-proxy.config.php
Warning: /var/www/html/config/s3.config.php differs from the latest version of this image at /usr/src/nextcloud/config/s3.config.php
Warning: /var/www/html/config/smtp.config.php differs from the latest version of this image at /usr/src/nextcloud/config/smtp.config.php
Warning: /var/www/html/config/upgrade-disable-web.config.php differs from the latest version of this image at /usr/src/nextcloud/config/upgrade-disable-web.config.php
=> Searching for scripts (*.sh) to run, located in the folder: /docker-entrypoint-hooks.d/before-starting
==> Running the script (cwd: /var/www/html): "/docker-entrypoint-hooks.d/before-starting/install_libs.sh"
#############################
WARNING - NOT IMPLEMENTED YET
#############################
==> Finished the script: "/docker-entrypoint-hooks.d/before-starting/install_libs.sh"
[16-Feb-2025 11:34:55] NOTICE: fpm is running, pid 1
[16-Feb-2025 11:34:55] NOTICE: ready to handle connections
172.20.0.5 -  16/Feb/2025:11:34:56 +0000 "POST /index.php" 404
172.20.0.5 -  16/Feb/2025:11:34:56 +0000 "GET /core/templates/404.php" 302
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:16 +0000 "GET /index.php" 401
172.20.0.5 -  16/Feb/2025:11:36:18 +0000 "GET /index.php" 401

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

Info: running nginx-proxy version 1.0.1-6-gc4ad18f
Warning: A custom dhparam.pem file was provided. Best practice is to use standardized RFC7919 DHE groups instead.
forego      | starting dockergen.1 on port 5000
forego      | starting nginx.1 on port 5100
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: using the "epoll" event method
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: nginx/1.21.6
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: built by gcc 10.2.1 20210110 (Debian 10.2.1-6)
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: OS: Linux 6.1.0-30-amd64
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: getrlimit(RLIMIT_NOFILE): 1048576:1048576
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: start worker processes
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: start worker process 24
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: start worker process 25
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: start worker process 26
nginx.1     | 2025/02/16 11:40:20 [notice] 19#19: start worker process 27
dockergen.1 | 2025/02/16 11:40:20 Contents of /etc/nginx/conf.d/default.conf did not change. Skipping notification 'nginx -s reload'
dockergen.1 | 2025/02/16 11:40:20 Watching docker events
dockergen.1 | 2025/02/16 11:40:20 Contents of /etc/nginx/conf.d/default.conf did not change. Skipping notification 'nginx -s reload'
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET / HTTP/2.0" 401 5218 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/dark.css?plain=1&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/default.css?plain=1&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/light.css?plain=0&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/light-highcontrast.css?plain=0&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/dark.css?plain=0&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/dark-highcontrast.css?plain=0&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/opendyslexic.css?plain=0&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/light.css?plain=1&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/light-highcontrast.css?plain=1&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/theme/dark-highcontrast.css?plain=1&v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/manifest?v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:28 +0000] "GET /index.php/apps/theming/favicon?v=9c9c31c8 HTTP/2.0" 401 31 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - - [16/Feb/2025:11:40:30 +0000] "GET /index.php/apps/files/preview-service-worker.js HTTP/2.0" 401 31 "https://cloud.HOSTNAME.de/index.php/apps/files/preview-service-worker.js" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - USER1 [16/Feb/2025:11:40:33 +0000] "GET /ocs/v2.php/apps/notifications/api/v2/notifications?format=json HTTP/1.1" 304 0 "-" "Mozilla/5.0 (Windows) mirall/3.15.3 (build 20250107) (Nextcloud, windows-10.0.26100 ClientArchitecture: x86_64 OsArchitecture: x86_64)" "172.20.0.5:80"
nginx.1     | cloud.HOSTNAME.de 11.22.33.44 - USER1 [16/Feb/2025:11:40:33 +0000] "PROPFIND /remote.php/dav/files/USER1/ HTTP/1.1" 207 247 "-" "Mozilla/5.0 (Windows) mirall/3.15.3 (build 20250107) (Nextcloud, windows-10.0.26100 ClientArchitecture: x86_64 OsArchitecture: x86_64)" "172.20.0.5:80"

Apps

The output of occ app:list (if possible).

www-data@08d641e85df5:~/html$ php occ app:list
Enabled:
  - activity: 2.21.1
  - bruteforcesettings: 2.9.0
  - circles: 29.0.0-dev
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - federatedfilesharing: 1.19.0
  - federation: 1.19.0
  - files: 2.1.1
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - nextcloud_announcements: 1.18.0
  - notes: 4.11.0
  - notifications: 2.17.0
  - oauth2: 1.17.1
  - password_policy: 1.19.0
  - photos: 2.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recommendations: 2.1.0
  - related_resources: 1.4.0
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - support: 1.12.0
  - survey_client: 1.17.0
  - systemtags: 1.19.0
  - text: 3.10.1
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - updatenotification: 1.19.1
  - viewer: 2.3.0
  - workflowengine: 2.11.0
Disabled:
  - admin_audit: 1.19.0
  - encryption: 2.17.0
  - facerecognition: 0.9.31 (installed 0.9.31)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - integration_onedrive: 3.1.0 (installed 3.1.0)
  - suspicious_login: 7.0.0
  - twofactor_totp: 11.0.0-dev
  - user_ldap: 1.20.0
  - user_status: 1.9.0 (installed 1.6.0)
  - weather_status: 1.9.0 (installed 1.6.0)
2

/close

it resolved as a cookie issue in a browser. Maybe related to multi-NC usage with the same system.

Sorry and thank you for the awesome software :rocket:

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