Failover support solution

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Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2): Nexcloud 17
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18
Apache or nginx version (eg, Apache 2.4.25): Apache 2
PHP version (eg, 7.1):

The issue you are facing: I have one Nextcloud server running in my main location. I want to build a second that has all the files and can easily be transitioned to if the original is goes down or get lost in a fire.

This does not need to be run in parallel but that would be nice. I essentially would just want to be able to point the web address / DNS to the new server in the event the other is lost or crashes. If there is a better way I am open to it as well. I have read a bit about federating but not very familiar with it. Thank you all again for your help.