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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 31.0.9
- Operating system and version (e.g., Ubuntu 24.04):
TrueNas25.04.2.1
- Web server and version (e.g, Apache 2.4.25):
- nginx 2.0.33
- Reverse proxy and version _(e.g. nginx 1.27.2)
- nginx 2.0.33
- PHP version (e.g, 8.3):
8.3.25
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
first installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
New installation of Nextcloud, with Photo and face recognition
the recognition complain about this
Configuration information
Current model: Not installed
Maximum memory assigned for image processing: Not configured.
Seems that you still have to configure the assigned memory for image processing.
I’ve configured the Max memory for the app but I can’t find how to set the max memory for the face recognition
php occ face:setupCurrent setup:Minimum value to assign to image processing.: 682.7 MB (715827882B)Maximum value to assign to image processing.: 4 GB (4294967296B)Maximum memory assigned for image processing: Pending configurationAvailable models: ±—±--------±---------------±--------------------------------------------------------------------------------+ | Id | Enabled | Name | Description | ±—±--------±---------------±--------------------------------------------------------------------------------+ | 1 | | Default | Main model, using dlib defaults. | | 2 | | DlibCnn68 | DEPRECATED: Alternative default model, using dlib with 68 point landmarks model | | 3 | | DlibHog | Dlib HOG Model which needs lower requirements | | 4 | | DlibCnnHog5 | Extends the main model, doing a face validation with the Hog detector | | 5 | | ExternalModel | External model to separate image processing from the web server | | 6 | | DlibTaguchiHog | Extends the Taguchi model, doing a face validation with the Hog detector | ±—±--------±---------------±--------------------------------------------------------------------------------+
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
# php occ config:list { "system": { "htaccess.RewriteBase": "\/", "memcache.local": "\\OC\\Memcache\\APCu", "apps_paths": [ { "path": "\/var\/www\/html\/apps", "url": "\/apps", "writable": false }, { "path": "\/var\/www\/html\/custom_apps", "url": "\/custom_apps", "writable": true } ], "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "password": "***REMOVED SENSITIVE VALUE***", "port": 6379 }, "overwriteprotocol": "https", "trusted_proxies": "***REMOVED SENSITIVE VALUE***", "upgrade.disable-web": true, "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "pgsql", "version": "31.0.9.1", "overwrite.cli.url": "https:\/\/localhost", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": "***REMOVED SENSITIVE VALUE***", "preview_imaginary_url": "***REMOVED SENSITIVE VALUE***", "maintenance": false, "trusted_domains": [ "127.0.0.1", "192.168.*.*", "localhost", "nextcloud", "nginx" ] }, "apps": { "activity": { "installed_version": "4.0.0", "types": "filesystem", "enabled": "yes" }, "app_api": { "installed_version": "5.0.2", "types": "", "enabled": "yes" }, "backgroundjob": { "lastjob": "87" }, "bookmarks": { "enabled": "yes", "installed_version": "15.2.0", "types": "" }, "bruteforcesettings": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "calendar": { "installed_version": "5.5.7", "types": "", "enabled": "yes" }, "certificate24": { "installed_version": "0.3.7", "types": "dav", "enabled": "yes" }, "circles": { "installed_version": "31.0.0", "types": "filesystem,dav", "enabled": "yes", "loopback_tmp_scheme": "https", "maintenance_run": "0", "maintenance_update": "{\"3\":1758716219,\"2\":1758716219,\"1\":1758716219}" }, "cloud_federation_api": { "installed_version": "1.14.0", "types": "filesystem", "enabled": "yes" }, "comments": { "installed_version": "1.21.0", "types": "logging", "enabled": "yes" }, "contactsinteraction": { "installed_version": "1.12.0", "types": "dav", "enabled": "yes" }, "context_chat": { "installed_time": 1760532324, "installed_version": "4.5.0", "types": "", "enabled": "yes", "providers": "{\"files__default\":{\"isInitiated\":true,\"classString\":\"\"},\"bookmarks__bookmarks\":{\"isInitiated\":false,\"classString\":\"OCA\\\\Bookmarks\\\\ContextChat\\\\ContextChatProvider\"}}" }, "cookbook": { "types": "", "enabled": "yes", "installed_version": "0.11.4" }, "core": { "installedat": "1758715319.114", "vendor": "nextcloud", "public_files": "files_sharing\/public.php", "lastupdatedat": 1760535321, "lastupdateResult": "{\"version\":\"32.0.0.13\",\"versionstring\":\"Nextcloud 32.0.0\",\"url\":\"https:\\\/\\\/download.nextcloud.com\\\/server\\\/releases\\\/nextcloud-32.0.0.zip\",\"web\":\"https:\\\/\\\/docs.nextcloud.com\\\/server\\\/32\\\/admin_manual\\\/maintenance\\\/upgrade.html\",\"changes\":\"https:\\\/\\\/updates.nextcloud.com\\\/changelog_server\\\/?version=32.0.0\",\"autoupdater\":\"1\",\"eol\":\"0\"}", "metadataGenerationLastHandledUser": "cris", "lastcron": 1760532983, "backgroundjobs_mode": "cron", "files_metadata": { "photos-original_date_time": { "value": null, "type": "int", "etag": "", "indexed": true, "editPermission": 0 }, "photos-size": { "value": null, "type": "array", "etag": "", "indexed": false, "editPermission": 0 }, "photos-exif": { "value": null, "type": "array", "etag": "", "indexed": false, "editPermission": 0 }, "photos-ifd0": { "value": null, "type": "array", "etag": "", "indexed": false, "editPermission": 0 }, "photos-gps": { "value": null, "type": "array", "etag": "", "indexed": false, "editPermission": 0 }, "blurhash": { "value": null, "type": "string", "etag": "35645c9999380f5d77791a4d010f2f6f", "indexed": false, "editPermission": 0 }, "photos-place": { "value": null, "type": "string", "etag": "", "indexed": true, "editPermission": 0 } }, "oc.integritycheck.checker": [] }, "dashboard": { "installed_version": "7.11.0", "types": "", "enabled": "yes" }, "dav": { "installed_version": "1.33.0", "types": "filesystem", "enabled": "yes" }, "facerecognition": { "installed_version": "0.9.70", "types": "filesystem", "enabled": "yes", "handle_shared_files": "true" }, "federatedfilesharing": { "installed_version": "1.21.0", "types": "", "enabled": "yes" }, "federation": { "installed_version": "1.21.0", "types": "authentication", "enabled": "yes" }, "files": { "installed_version": "2.3.1", "types": "filesystem", "enabled": "yes" }, "files_downloadlimit": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "files_pdfviewer": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "files_reminders": { "installed_version": "1.4.0", "types": "", "enabled": "yes" }, "files_sharing": { "installed_version": "1.23.1", "types": "filesystem", "enabled": "yes" }, "files_trashbin": { "installed_version": "1.21.0", "types": "filesystem,dav", "enabled": "yes" }, "files_versions": { "installed_version": "1.24.0", "types": "filesystem,dav", "enabled": "yes" }, "fileslibreofficeedit": { "installed_version": "2.0.1", "types": "", "enabled": "yes" }, "firstrunwizard": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "impersonate": { "installed_version": "2.0.0", "types": "prevent_group_restriction", "enabled": "yes" }, "integration_deepl": { "installed_version": "2.0.0", "types": "", "enabled": "yes" }, "logreader": { "installed_version": "4.0.0", "types": "logging", "enabled": "yes" }, "lookup_server_connector": { "installed_version": "1.19.0", "types": "authentication", "enabled": "yes" }, "maps": { "installed_version": "1.6.0", "types": "filesystem", "enabled": "yes" }, "mediadc": { "installed_version": "0.4.0", "types": "", "enabled": "yes" }, "money": { "installed_version": "0.30.0", "types": "", "enabled": "yes" }, "nextcloud_announcements": { "installed_version": "3.0.0", "types": "logging", "enabled": "yes", "pub_date": "Thu, 24 Oct 2019 00:00:00 +0200" }, "notifications": { "installed_version": "4.0.0", "types": "logging", "enabled": "yes" }, "oauth2": { "installed_version": "1.19.1", "types": "authentication", "enabled": "yes" }, "password_policy": { "installed_version": "3.0.0", "types": "authentication", "enabled": "yes" }, "passwords": { "types": "", "enabled": "yes", "installed_version": "2025.10.20" }, "photos": { "installed_version": "4.0.0", "types": "dav,authentication", "enabled": "yes", "lastPlaceMappedUser": "admin", "lastPlaceMappingDone": "true" }, "privacy": { "installed_version": "3.0.0", "types": "", "enabled": "yes" }, "profile": { "installed_version": "1.0.0", "types": "", "enabled": "yes" }, "provisioning_api": { "installed_version": "1.21.0", "types": "prevent_group_restriction", "enabled": "yes" }, "recognize": { "node_binary": "\/var\/www\/html\/custom_apps\/recognize\/bin\/node", "nice_binary": "\/usr\/bin\/nice", "installed_version": "9.0.7", "types": "filesystem,dav", "enabled": "yes" }, "recommendations": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "related_resources": { "installed_version": "2.0.0", "types": "", "enabled": "yes" }, "serverinfo": { "installed_version": "3.0.0", "types": "", "enabled": "yes", "size_appdata_storage": 0, "cached_count_appdata_files": 72, "cached_count_filecache": 139, "cached_count_storages": 6 }, "settings": { "installed_version": "1.14.0", "types": "", "enabled": "yes" }, "sharebymail": { "installed_version": "1.21.0", "types": "filesystem", "enabled": "yes" }, "sip_trip_phone": { "installed_version": "1.1.8", "types": "", "enabled": "yes" }, "socialsharing_telegram": { "installed_version": "3.3.0", "types": "", "enabled": "yes" }, "socialsharing_whatsapp": { "installed_version": "3.3.0", "types": "", "enabled": "yes" }, "spreed": { "installed_version": "21.1.5", "types": "dav,prevent_group_restriction", "enabled": "yes", "signaling_token_privkey_es256": "***REMOVED SENSITIVE VALUE***", "signaling_token_pubkey_es256": "***REMOVED SENSITIVE VALUE***" }, "support": { "installed_version": "3.0.0", "types": "session", "enabled": "yes" }, "survey_client": { "installed_version": "3.0.0", "types": "", "enabled": "yes" }, "systemtags": { "installed_version": "1.21.1", "types": "logging", "enabled": "yes" }, "text": { "installed_version": "5.0.0", "types": "dav", "enabled": "yes" }, "theming": { "installed_version": "2.6.1", "types": "logging", "enabled": "yes" }, "twofactor_backupcodes": { "installed_version": "1.20.0", "types": "", "enabled": "yes" }, "updatenotification": { "installed_version": "1.21.0", "types": "", "enabled": "yes", "update_check_errors": 0 }, "user_status": { "installed_version": "1.11.0", "types": "", "enabled": "yes" }, "viewer": { "installed_version": "4.0.0", "types": "", "enabled": "yes" }, "weather_status": { "installed_version": "1.11.0", "types": "", "enabled": "yes" }, "webhook_listeners": { "installed_version": "1.2.0", "types": "filesystem", "enabled": "yes" }, "whiteboard": { "installed_version": "1.3.0", "types": "", "enabled": "yes" }, "workflow_media_converter": { "installed_version": "1.15.1", "types": "", "enabled": "yes" }, "workflow_pdf_converter": { "installed_version": "2.0.0", "types": "filesystem", "enabled": "yes" }, "workflowengine": { "installed_version": "2.13.0", "types": "filesystem", "enabled": "yes" } } } #
Apps
The output of occ app:list (if possible).
php occ app:list
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bookmarks: 15.2.0
- bruteforcesettings: 4.0.0
- calendar: 5.5.7
- certificate24: 0.3.7
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- context_chat: 4.5.0
- cookbook: 0.11.4
- dashboard: 7.11.0
- dav: 1.33.0
- facerecognition: 0.9.70
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- fileslibreofficeedit: 2.0.1
- firstrunwizard: 4.0.0
- impersonate: 2.0.0
- integration_deepl: 2.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- maps: 1.6.0
- mediadc: 0.4.0
- money: 0.30.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- passwords: 2025.10.20
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recognize: 9.0.7
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- sip_trip_phone: 1.1.8
- socialsharing_telegram: 3.3.0
- socialsharing_whatsapp: 3.3.0
- spreed: 21.1.5
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.3.0
- workflow_media_converter: 1.15.1
- workflow_pdf_converter: 2.0.0
- workflowengine: 2.13.0
Disabled:- admin_audit: 1.21.0
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
- user_ldap: 1.22.0