# Externall access

**URL:** <https://help.nextcloud.com/t/externall-access/197799>\
**Category:** ℹ️ Support\
**Tags:** trusted\_domains, hosting, real-ip, dns, external\_problem\
**Created:** [July 11, 2024, 5:45am UTC](https://help.nextcloud.com/t/externall-access/197799 "2024-07-11T05:45:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![nyorbee](https://help.nextcloud.com/letter_avatar/nyorbee/32/6_22734026db12803ebb3e059622ac3534.png) [@nyorbee](https://help.nextcloud.com/u/nyorbee)\
**Post date:** [July 11, 2024, 5:45am UTC](https://help.nextcloud.com/t/externall-access/197799/1 "2024-07-11T05:45:51Z")

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[details=“Support intro”]

Here is my story: I didn’t have Internet for a few days, the problem turned out to be a faulty modem, the provider replaced it, and now I have Internet. I logged into the server normally through ssh using the local address, managed to log in, but it was complaining that it needed a restart. After the restart, it wouldn’t come up because I had a message that in mdadm.conf two devices had the same UID. But I managed to fix that, and the server started up. However, now there’s an issue with accessing it from the outside. On OVH, I have the DNS set from my external address to the domain address. When I do a host lookup, the domain address correctly points to the external address. I didn’t change anything in the Nextcloud configuration, so it should be fine, but I still reviewed all the configs yesterday, and everything seems the same. I made some fixes with the help of ChatGPT, so now I have some changes, but it seems like it should be fine. The internal address of the server and my external IP haven’t changed, but it still doesn’t work. I spent several hours on this yesterday and I’m out of ideas. I wanted to mention that I’m not very proficient in Linux, so if anyone has any ideas on what else I can check or how to fix this, or if you need more info, like logs, I would appreciate clear instructions

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**Author:** ![bb77](https://help.nextcloud.com/letter_avatar/bb77/32/6_22734026db12803ebb3e059622ac3534.png) [@bb77](https://help.nextcloud.com/u/bb77)\
**Post date:** [July 11, 2024, 6:09am UTC](https://help.nextcloud.com/t/externall-access/197799/2 "2024-07-11T06:09:27Z")

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> [@nyorbee](#):
>
> the problem turned out to be a faulty modem, the provider replaced it

Is the modem also used as a router? If so, did you set up port forwarding to your server again in the new modem/router?

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**Author:** ![nyorbee](https://help.nextcloud.com/letter_avatar/nyorbee/32/6_22734026db12803ebb3e059622ac3534.png) [@nyorbee](https://help.nextcloud.com/u/nyorbee)\
**Post date:** [July 11, 2024, 6:15am UTC](https://help.nextcloud.com/t/externall-access/197799/3 "2024-07-11T06:15:39Z")

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Modem is set as bridge, so my router doing all the job, and I didn’t changed anything on it. But just to make sure I checked and I have port forwarding for my externall IP for 80 and 443.

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**Author:** ![nyorbee](https://help.nextcloud.com/letter_avatar/nyorbee/32/6_22734026db12803ebb3e059622ac3534.png) [@nyorbee](https://help.nextcloud.com/u/nyorbee)\
**Post date:** [July 11, 2024, 2:33pm UTC](https://help.nextcloud.com/t/externall-access/197799/4 "2024-07-11T14:33:31Z")

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Can someone could trace with me this problem, some configs I need to show or logs?

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [January 16, 2025, 8:08am UTC](https://help.nextcloud.com/t/externall-access/197799/5 "2025-01-16T08:08:09Z")

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