Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.0
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.4 LTS
- Web server and version (e.g, Apache 2.4.25):
- Apache (Internal AIO Container)
- Reverse proxy and version _(e.g. nginx 1.27.2)
nginx rpm 2.14.0
- PHP version (e.g, 8.3):
- 8.3.30
- Is this the first time you’ve seen this error? (Yes / No):
no, since I added the SMB drive
- When did this problem seem to first start?
since I added the SMB drive
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
I have connected my NAS via SMB using the “External Storage” app. Even though the check interval is set to “Once every time the direct access is made”, Nextcloud accesses the SMB share at least once an hour (often more frequently). This prevents the NAS hard drives from entering standby/hibernation mode, leading to unnecessary power consumption, noice and wear on the drives. I am looking for a way to stop Nextcloud from polling the external storage in the background when no user is actively browsing the files.