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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- [Nextcloud Hub 10] (31.0.2)
- Operating system and version (e.g., Ubuntu 24.04):
- Oracle Linux Server release 9.5
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.62 (Oracle Linux Server) OpenSSL/3.2.2
- Reverse proxy and version _(e.g. nginx 1.27.2)
- 2.8.3
- PHP version (e.g, 8.3):
- 8.3.19
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- after configuration of external storage
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- VPS
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
From the command line I can connect to sftp share without problem
Same configuration on External Storage on NC I got error
In the log I can see
Error - files_external - Exception Login failed
Info - lib - Storage with sftp::[USER]@[HOST]// marked as unavailable
Info - PHP - Cannot connect to [HOST]:22. Error 110. Connection timed out at /var/www/html/nextcloud/3rdparty/phpseclib/phpseclib/phpseclib/Net/SSH2.php#1361
why those double slashes in the first Info?
I tried to put a home too but it always puts the double slash, is that correct?
Why that “:22” in the second Info when the port I use is different?
Steps to replicate it (hint: details matter!):
- Configure external storage and save
Log entries
-
[files_external] Error: Login failed
PUT /apps/files_external/globalstorages/3
from [IP_ADDRESS] by [USER] at 26 mar 2025, 15:34:58 -
[lib] Info: Storage with sftp::[USER]@[HOST_WITHOUT_PORT]// marked as unavailable
PUT /apps/files_external/globalstorages/3
from [IP_ADDRESS] by [USER] at 26 mar 2025, 15:34:58 -
[PHP] Info: Cannot connect to [HOST]:22. Error 110. Connection timed out at /var/www/html/nextcloud/3rdparty/phpseclib/phpseclib/phpseclib/Net/SSH2.php#1361
PUT /apps/files_external/globalstorages/3
from [IP_ADDRESS] by [USER] at 26 mar 2025, 15:34:58