This is a new issue but may be related to this previous topic: Can't add local external storage to fresh Nextcloud install- error: External storage not available: stat() failed
Nextcloud version: 19.01
Operating system and version:
Ubuntu 20.04
Apache or nginx version:
nginx 1.18.0
PHP version:
7.4.9
The issue you are facing:
I have added local external storage but it is showing up in the Nextcloud Web UI interface as containing 0kb of data
Is this the first time you’ve seen this error?
yes
Steps to replicate it:
- fresh install using this ansible playbook: https://github.com/ReinerNippes/nextcloud/tree/nextcloud-reloaded
- attempt to add external storage
- ran into errors
- fixed errors as per previously linked forum topic
- Now running into new problem with the local storage
The output of your Nextcloud log in Admin > Logging:
no relevant logs
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => '{REDACTED}',
'secret' => '{REDACTED}',
'trusted_domains' =>
array (
0 => 'cloud.aslanfrench.work',
),
'datadirectory' => '/var/nc-data',
'dbtype' => 'pgsql',
'version' => '19.0.1.1',
'overwrite.cli.url' => 'https://cloud.aslanfrench.work',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => '{REDACTED}',
'installed' => true,
'instanceid' => 'occ902x1gtuw',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0,
'password' => '{REDACTED}',
),
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => true,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\PNG',
1 => 'OC\\Preview\\JPEG',
2 => 'OC\\Preview\\GIF',
3 => 'OC\\Preview\\BMP',
4 => 'OC\\Preview\\XBitmap',
5 => 'OC\\Preview\\MarkDown',
6 => 'OC\\Preview\\MP3',
7 => 'OC\\Preview\\TXT',
8 => 'OC\\Preview\\Illustrator',
9 => 'OC\\Preview\\Movie',
10 => 'OC\\Preview\\MSOffice2003',
11 => 'OC\\Preview\\MSOffice2007',
12 => 'OC\\Preview\\MSOfficeDoc',
13 => 'OC\\Preview\\OpenDocument',
14 => 'OC\\Preview\\PDF',
15 => 'OC\\Preview\\Photoshop',
16 => 'OC\\Preview\\Postscript',
17 => 'OC\\Preview\\StarOffice',
18 => 'OC\\Preview\\SVG',
19 => 'OC\\Preview\\TIFF',
20 => 'OC\\Preview\\Font',
),
'preview_max_x' => 1024,
'preview_max_y' => 768,
'preview_max_scale_facto' => 1,
'auth.bruteforce.protection.enabled' => true,
'trashbin_retention_obligation' => 'auto,7',
'skeletondirectory' => '',
'defaultapp' => 'file',
'activity_expire_days' => 14,
'integrity.check.disabled' => false,
'updater.release.channel' => 'stable',
'loglevel' => 1,
'maintenance' => false,
'theme' => '',
);
The output of your Apache/nginx/system log in /var/log/____:
Nextcloud error log:
no relevant logs
nginx error log sample:
no relevant logs
Further Info
Following troubleshooting in previous thread I remounted the drive under /work.
I can now successfully add it to Nextcloud via external storage but it’s showing up in the web client as having 0 kb.
I think the problem is that /work is showing as still having ownership under the root:root user and group.
When I try to chown the group ownership to aslan it dos not work. When I google this I see posts saying that this may be because an NTFS drive is being mounted as read-only, but I’m not clear on how to fix that? Do I have to change the drive into a non NTFS drive?
I guess I could do that, but what confuses me is that this was working as an NTFS drive previously with nextcloud so I don’t understand what the issue is now.