# Erros updat 18.0.14 to 19.0.12. The following extra files have been found: html

**URL:** <https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902>\
**Category:** ℹ️ Support\
**Tags:** update\_problems\
**Created:** [May 22, 2021, 9:40pm UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902 "2021-05-22T21:40:00Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![marcostele](https://help.nextcloud.com/letter_avatar/marcostele/32/6_22734026db12803ebb3e059622ac3534.png) [@marcostele](https://help.nextcloud.com/u/marcostele)\
**Post date:** [May 22, 2021, 9:40pm UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/1 "2021-05-22T21:40:00Z")

</div>

> **Support intro**
>
> Sorry to hear you’re facing problems 🙁
> 
> _**[help.nextcloud.com](http://help.nextcloud.com) is for home/non-enterprise users. If you’re running a business, paid support can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where we can ensure your business keeps running smoothly.**_
> 
> In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
> 
> ```
> example
> 
> ```
> 
> Or for longer, use three backticks above and below the code snippet:
> 
> ```auto
> longer
> example
> here
> 
> ```
> 
> Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ❤

Nextcloud version _(eg, 20.0.5)_: `replace me`  
Operating system and version _(eg, Ubuntu 20.04)_: `replace me`  
Apache or nginx version _(eg, Apache 2.4.25)_: `replace me`  
PHP version _(eg, 7.4)_: `replace me`

The issue you are facing:

Is this the first time you’ve seen this error? _(Y/N)_: Y

Steps to replicate it:

1. Update from version 18.0.14 to 19.0.12
2. 
3. 

The output of your Nextcloud log in **Admin \> Logging** :

```auto
Initializing
Current version is 18.0.14.
Update to Nextcloud 19.0.12 available. (channel: "stable")
Following file will be downloaded automatically: https://download.nextcloud.com/server/releases/nextcloud-19.0.12.zip
Open changelog ↗
Retry update
**Check for expected files**
 **The following extra files have been found:**
 **html**

The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):

```

PASTE HERE

```auto

The output of your Apache/nginx/system log in `/var/log/ ____ `:

```

PASTE HERE

```auto

```

---

<div class="post-metadata">

**Author:** ![marcostele](https://help.nextcloud.com/letter_avatar/marcostele/32/6_22734026db12803ebb3e059622ac3534.png) [@marcostele](https://help.nextcloud.com/u/marcostele)\
**Post date:** [May 25, 2021, 12:38am UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/2 "2021-05-25T00:38:19Z")

</div>

![error_update](https://help.nextcloud.com/uploads/default/original/3X/9/c/9c46174c528232b7747b5e00a7a7273c2fb93374.png)

could anybody help me?

---

<div class="post-metadata">

**Author:** ![bb77](https://help.nextcloud.com/letter_avatar/bb77/32/6_22734026db12803ebb3e059622ac3534.png) [@bb77](https://help.nextcloud.com/u/bb77)\
**Post date:** [May 25, 2021, 6:55am UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/3 "2021-05-25T06:55:49Z")

</div>

Hi @marcostele

Go to your Nextcloud directory on your server (eg. /var/www/nextcloud) and see if there is a file named “html”. Normally you can simply delete files that are reported as “extra files” by the updater. If you want to be on the safe side, move the file to a location outside the Netxcloud directory, check if everything is working and delete it afterwards…

---

<div class="post-metadata">

**Author:** ![marcostele](https://help.nextcloud.com/letter_avatar/marcostele/32/6_22734026db12803ebb3e059622ac3534.png) [@marcostele](https://help.nextcloud.com/u/marcostele)\
**Post date:** [May 28, 2021, 9:45pm UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/4 "2021-05-28T21:45:18Z")

</div>

I did what you said and it worked!  
Thank you very much!

---

<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 13, 2024, 9:43am UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/5 "2024-12-13T09:43:17Z")

</div>



---

<div class="post-metadata">

**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 13, 2024, 9:43am UTC](https://help.nextcloud.com/t/erros-updat-18-0-14-to-19-0-12-the-following-extra-files-have-been-found-html/116902/6 "2024-12-13T09:43:18Z")

</div>