Errors with OfficeOnline

Hello all,

good morning/afternoon.

ive been noticing a lot of errors like the below on the log file in NC18:

OCA\DocumentServer\Document\DocumentConversionException: namespace error : Namespace prefix wp14 on sizeRelH is not defined rawingml/2006/main"/></wp:cNvGraphicFramePr><wp14:sizeRelH relativeFrom=“margin” ^ namespace error : Namespace prefix wp14 on pctWidth is not defined ain"/></wp:cNvGraphicFramePr><wp14:sizeRelH relativeFrom=“margin”><wp14:pctWidth ^ namespace error : Namespace prefix wp14 on sizeRelV is not defined 4:pctWidth>0</wp14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“margin” ^ namespace error : Namespace prefix wp14 on pctHeight is not defined 14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“margin”><wp14:pctHeight ^

also, my domain with SSL is https://www.test.com:1234 and somehow OnlyOffice is not taking it.

When i try to save the address on OnlyOffice Document Editing Service address as https://www.test.com:1234/ i get the following message: Error when trying to connect (Bad healthcheck status)

Can you please help?

Regards!

Does your Nextcloud server have a proper SSL cert?

I could never connect a Nextcloud server to a (standalone) OO server without them both properly SSL’d…

The ssl is setup to https://test.com I had to add port 1234 because I didn’t want the port 443 to be open on my home network.

So if I do https://www.test.com:1234 it will redirect the NC login page

any reason for this? security? it’s easy to scan all your ports within seconds to find your web server. using another port doesn’t provide any additional security level. but it’s ok. that shouldn’t cause your problems with onlyoffice.

the question was more: do you use a signed certificate (e.g. letsencrypt) or do you use a selfsigned one.

looks like i just got it fixed…

this is what i did:

i added the full path https://www.test.com:1234/apps/documentserver_community/ and then, saved and it took the settings and now its being enabled and working normally… :slight_smile:

now im still getting the below every 5-10 minutes:

[documentserver_community] Error: OCA\DocumentServer\Document\DocumentConversionException: namespace error : Namespace prefix wp14 on sizeRelH is not defined
rawingml/2006/main"/></wp:cNvGraphicFramePr><wp14:sizeRelH relativeFrom=“margin”
^
namespace error : Namespace prefix wp14 on pctWidth is not defined
ain"/></wp:cNvGraphicFramePr><wp14:sizeRelH relativeFrom=“margin”><wp14:pctWidth
^
namespace error : Namespace prefix wp14 on sizeRelV is not defined
4:pctWidth>0</wp14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“margin”
^
namespace error : Namespace prefix wp14 on pctHeight is not defined
14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“margin”><wp14:pctHeight
^
at <>

  1. /var/www/html/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 123
    OCA\DocumentServer\Document\ConverterBinary->run("/tmp/oc_tmp_BhfaEp-.xml", null)
  2. /var/www/html/nextcloud/apps/documentserver_community/lib/DocumentConverter.php line 78
    OCA\DocumentServer\DocumentConverter->runCommand(OCA\DocumentServ … {})
  3. /var/www/html/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 151
    OCA\DocumentServer\DocumentConverter->saveChanges("*** sensitive parameter replaced ***", ["78;AgAAADEA//8 … "], “/media/ncd/next … x”, “docx”)
  4. /var/www/html/nextcloud/apps/documentserver_community/lib/LocalAppData.php line 100
    OCA\DocumentServer\Document\DocumentStore->OCA\DocumentServer\Document{closure}("*** sensitive parameters replaced ***")
  5. /var/www/html/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php line 164
    OCA\DocumentServer\LocalAppData->getReadWriteLocalPath(OC\Files\SimpleFS\SimpleFolder {}, Closure {})
  6. /var/www/html/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php line 56
    OCA\DocumentServer\Document\DocumentStore->saveChanges(3738222002, [OCA\DocumentSer … }])
  7. /var/www/html/nextcloud/apps/documentserver_community/lib/BackgroundJob/Cleanup.php line 69
    OCA\DocumentServer\Document\SaveHandler->flushChanges(3738222002)
  8. /var/www/html/nextcloud/lib/public/BackgroundJob/Job.php line 79
    OCA\DocumentServer\BackgroundJob\Cleanup->run(null)
  9. /var/www/html/nextcloud/cron.php line 125
    OCP\BackgroundJob\Job->execute(OC\BackgroundJob\JobList {}, OC\Log {})

i just uninstalled/installed OnlyOffice and the Community Document Server and the errors went away.

so, im guessing it was a glitch, but ill keep monitoring.

Weird, I just tried reinstalling both apps and it didn’t fix anything for me.

1 Like

yup, same with me… the errors went away for a few and then they came back

AFAIK i’m having the same problem

The only setup somewhat weird is my Document Server URI:
https://MYWEBSERVER/nextcloud/index.php/apps/documentserver_community

{“reqId”:“7iL6mwL4RVV8XHtEiq1r”,“level”:3,“time”:“2020-04-21T13:55:03+00:00”,“remoteAddr”:"",“user”:"–",“app”:“documentserver_community”,“method”:"",“url”:"–",“message”:{“Exception”:“OCA\DocumentServer\Document\DocumentConversionException”,“Message”:“namespace error : Namespace prefix wp14 on sizeRelH is not defined\no 169” hidden=“false”/>wp:cNvGraphicFramePr/<wp14:sizeRelH relativeFrom=“page”\n ^\nnamespace error : Namespace prefix wp14 on pctWidth is not defined\nfalse"/>wp:cNvGraphicFramePr/<wp14:sizeRelH relativeFrom=“page”><wp14:pctWidth\n ^\nnamespace error : Namespace prefix wp14 on sizeRelV is not defined\np14:pctWidth>0</wp14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“page”\n ^\nnamespace error : Namespace prefix wp14 on pctHeight is not defined\nwp14:pctWidth></wp14:sizeRelH><wp14:sizeRelV relativeFrom=“page”><wp14:pctHeight\n ^\n",“Code”:0,“Trace”:[{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/DocumentConverter.php",“line”:123,“function”:“run”,“class”:“OCA\DocumentServer\Document\ConverterBinary”,“type”:"->",“args”:["/tmp/oc_tmp_BxTWRA-.xml",null]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/DocumentConverter.php",“line”:78,“function”:“runCommand”,“class”:“OCA\DocumentServer\DocumentConverter”,“type”:"->",“args”:[{“class”:“OCA\DocumentServer\Document\ConvertCommand”}]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php",“line”:151,“function”:“saveChanges”,“class”:“OCA\DocumentServer\DocumentConverter”,“type”:"->",“args”:["*** sensitive parameter replaced ",[“78;AgAAADEA//8BAJhJIcHprAAALQEAAAgAAAAJAAAACQAAAA0AAABFAAAARQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA”,“34;BgAAADUANAA0AAEAHAABAAAAFQAAAAEAAAB2AAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAFgAAAAEAAABpAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAFwAAAAEAAABnAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAGAAAAAEAAABlAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAGQAAAAEAAABuAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAGgAAAAEAAAB0AAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAGwAAAAEAAABlAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAHAAAAAEAAABzAAAAAwAAAA==”,“78;AgAAADEA//8BAJhJIcHprAAAiwAAAAEAAAAKAAAACQAAAA0AAABFAAAARQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA”,“34;BgAAADUANAA0AAEAHAABAAAAHQAAAAIAAAAAAAAAAwAAAA==”,“78;AgAAADEA//8BAJhJIcHprAAALQEAAAIAAAALAAAACQAAAA0AAABFAAAARQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA”,“34;BgAAADUANAA0AAEAHAABAAAAHgAAAAEAAABlAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAHwAAAAEAAABuAAAAAwAAAA==”,“78;AgAAADEA//8BAJhJIcHprAAAiwAAAAEAAAAMAAAACQAAAA0AAABFAAAARQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA”,“34;BgAAADUANAA0AAEAHAABAAAAIAAAAAIAAAAAAAAAAwAAAA==”,“78;AgAAADEA//8BAJhJIcHprAAALQEAAAQAAAANAAAACQAAAA0AAABFAAAARQAAABwAAAA1AC4ANAAuADIALgA0ADYALgBAAEAAUgBlAHYA”,“34;BgAAADUANAA0AAEAHAABAAAAIQAAAAEAAAAyAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAIgAAAAEAAAAwAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAIwAAAAEAAAAxAAAAAwAAAA==”,“34;BgAAADUANAA0AAEAHAABAAAAJAAAAAEAAAA5AAAAAwAAAA==”],"/var/lib/nethserver/nextcloud//appdata_ocyb9dl6tqlo/documentserver_community/doc_3267998915/saved.docx",“docx”]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/LocalAppData.php",“line”:100,“function”:“OCA\DocumentServer\Document\{closure}”,“class”:“OCA\DocumentServer\Document\DocumentStore”,“type”:"->",“args”:[" sensitive parameters replaced ***"]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php",“line”:164,“function”:“getReadWriteLocalPath”,“class”:“OCA\DocumentServer\LocalAppData”,“type”:"->",“args”:[{“class”:“OC\Files\SimpleFS\SimpleFolder”},{“class”:“Closure”}]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php",“line”:56,“function”:“saveChanges”,“class”:“OCA\DocumentServer\Document\DocumentStore”,“type”:"->",“args”:[3267998915,[{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”},{“class”:“OCA\DocumentServer\Document\Change”}]]},{“file”:"/usr/share/nextcloud/apps/documentserver_community/lib/BackgroundJob/Cleanup.php",“line”:69,“function”:“flushChanges”,“class”:“OCA\DocumentServer\Document\SaveHandler”,“type”:"->",“args”:[3267998915]},{“file”:"/usr/share/nextcloud/lib/public/BackgroundJob/Job.php",“line”:79,“function”:“run”,“class”:“OCA\DocumentServer\BackgroundJob\Cleanup”,“type”:"->",“args”:[null]},{“file”:"/usr/share/nextcloud/cron.php",“line”:125,“function”:“execute”,“class”:“OCP\BackgroundJob\Job”,“type”:"->",“args”:[{“class”:“OC\BackgroundJob\JobList”},{“class”:“OC\Log”}]}],“File”:"/usr/share/nextcloud/apps/documentserver_community/lib/Document/ConverterBinary.php",“Line”:64,“CustomMessage”:“Error while applying changes for document 3267998915”},“userAgent”:"–",“version”:“18.0.3.0”,“id”:“5e9efb3837423”}

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