Nextcloud version (eg, 20.0.5): 20.0.8
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04)
Apache or nginx version (eg, Apache 2.4.25): nginx/1.18.0
PHP version (eg, 7.4): PHP 7.4.3 (cli) (built: Oct 6 2020 15:47:56) ( NTS )
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- tried to access my nextcloud
- “Cannot connect to server” message
- logged into server and rebooted
- again tried to access from browser, this time shown the “nextcloud is in maintenance mode” mesage
- turned maintenance mode off with
occ maintenance:mode --off - could then access the instance
- in settings>overview, message that a background job failed 4 hours ago
- checked log and see the following error message repeated every 5 minutes, seemingly endlessly:
The output of your Nextcloud log in Admin > Logging:
OCA\DocumentServer\Document\DocumentConversionException: # # Fatal error in v8::ToLocalChecked # Empty MaybeLocal. # Received signal 4 ILL_ILLOPN 7f9185959849 ==== C stack trace =============================== [0x7f918595aa92] [0x7f9184d643c0] [0x7f9185959849] [0x7f9185175072] [0x7f9185169fb1] [0x7f9185137ebe] [0x7f918512e643] [0x000000748550] [0x00000076011b] [0x000000767895] [0x00000076af1d] [0x00000054034f] [0x7f9184a350b3] [0x000000745f93] [end of stack trace] Illegal instruction (core dumped)
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/DocumentConverter.php - line 125:
OCA\DocumentServer\Document\ConverterBinary->run()
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/DocumentConverter.php - line 80:
OCA\DocumentServer\DocumentConverter->runCommand()
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php - line 156:
OCA\DocumentServer\DocumentConverter->saveChanges()
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/LocalAppData.php - line 102:
OCA\DocumentServer\Document\DocumentStore->OCA\DocumentServer\Document\{closure}("*** sensiti ... *")
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/Document/DocumentStore.php - line 176:
OCA\DocumentServer\LocalAppData->getReadWriteLocalPath()
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/Document/SaveHandler.php - line 58:
OCA\DocumentServer\Document\DocumentStore->saveChanges()
/usr/share/nginx/nextcloud/apps/documentserver_community/lib/BackgroundJob/Cleanup.php - line 71:
OCA\DocumentServer\Document\SaveHandler->flushChanges()
/usr/share/nginx/nextcloud/lib/public/BackgroundJob/Job.php - line 80:
OCA\DocumentServer\BackgroundJob\Cleanup->run()
/usr/share/nginx/nextcloud/cron.php - line 127:
OCP\BackgroundJob\Job->execute()
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'xxxxxxxxxxxxxxxxxxxxx',
'passwordsalt' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'secret' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'trusted_domains' =>
array (
0 => 'www.xxxxxxxxxxxxxxxxxxx',
),
'datadirectory' => '/usr/share/nginx/nextcloud-data',
'dbtype' => 'mysql',
'version' => '20.0.8.1',
'overwrite.cli.url' => 'xxxxxxxxxxxxxxxxxx',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxxxxxxxxxxxx',
'dbpassword' => 'xxxxxxxxxxxxxxx',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'mail_from_address' => 'example-address',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'startmail.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.startmail.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'xxxxxxxxxxxxxxxxxxxx',
'mail_smtppassword' => 'xxxxxxxxxxxxxxxxxxx',
'mail_smtpsecure' => 'ssl',
'maintenance' => false,
'updater.release.channel' => 'stable',
'theme' => '',
'loglevel' => 2,
'app_install_overwrite' =>
array (
0 => 'cookbook',
),
);
The output of your Apache/nginx/system log in /var/log/____:
<?php
$CONFIG = array (
'instanceid' => 'xxxx',
'passwordsalt' => xxx',
'secret' => 'xxx',
'trusted_domains' =>
array (
0 => 'www.example.com',
),
'datadirectory' => '/usr/share/nginx/nextcloud-data',
'dbtype' => 'mysql',
'version' => '20.0.8.1',
'overwrite.cli.url' => 'https://www.example.com',
'dbname' => 'nextcloud',
'dbhost' => 'localhost:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'exampleuser',
'dbpassword' => 'xxx',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'mail_from_address' => 'dysonsphere',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'startmail.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.example.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'user@example.com',
'mail_smtppassword' => 'xxxx',
'mail_smtpsecure' => 'ssl',
'maintenance' => false,
'updater.release.channel' => 'stable',
'theme' => '',
'loglevel' => 2,
'app_install_overwrite' =>
array (
0 => 'cookbook',
),
);