Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.3
- Operating system and version (e.g., Ubuntu 24.04):
replace me
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.66
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.2
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
index.php, when starting the update process after Softaculous installed the files
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Softaculous
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
After installing the newest Version of Nextcloud in Softaculous and starting the update process. First the error showed “Database error when running migration 33000Date20251209123503 for app core Index “mounts_user_root_path_index” does not exist on table “oc_mounts”.`
I checked help.nextcloud.com and this error was referenced to github, Issue #57572. After applying the fix shown there (modifying file Version33000Date20251209123503.php), the installation run a bit further, but again stopped with an error message. After this the installation remained in maintenance mode. (Messages before this error are inserted a bit further down)
Softaculous still offers the version 32.0.4 to install, instead of the newer version 32.0.5. Is there a way for me to repair the current stuck installation? On which Version is Nextcloud, when the update fails before finishing the process? Can I try to manually install the newest version or should I wait until Softaculous also offers the updated Version and then try again?
I am aware I could just restore the latest backup on my server, but I am also curious how severe this issue is and if there is another way to try before restoring a backup.
Steps to replicate it (hint: details matter!):
-
Install the Update to Version 32.0.4 (from 32.0.3) in Softaculous
-
Execute the Update process by going to index.php
-
Error shows up after a few seconds in the update process
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Aktualisierung auf 32.0.4
Es ist ein Fehler aufgetreten.
Detaillierte Protokollmeldungen
Update vorbereiten
Log-Level auf "debug" gesetzt
Wartungsmodus eingeschaltet
Reparaturschritt: Repair MySQL collation
Reparaturinformation: Change row format for oc_accounts ...
Reparaturinformation: Change collation for oc_accounts ...
Reparaturinformation: Change row format for oc_accounts_data ...
Reparaturinformation: Change collation for oc_accounts_data ...
Reparaturinformation: Change row format for oc_activity ...
Reparaturinformation: Change collation for oc_activity ...
Reparaturinformation: Change row format for oc_activity_mq ...
Reparaturinformation: Change collation for oc_activity_mq ...
Reparaturinformation: Change row format for oc_addressbookchanges ...
Reparaturinformation: Change collation for oc_addressbookchanges ...
Reparaturinformation: Change row format for oc_addressbooks ...
Reparaturinformation: Change collation for oc_addressbooks ...
Reparaturinformation: Change row format for oc_appconfig ...
Reparaturinformation: Change collation for oc_appconfig ...
Reparaturinformation: Change row format for oc_authorized_groups ...
Reparaturinformation: Change collation for oc_authorized_groups ...
Reparaturinformation: Change row format for oc_authtoken ...
Reparaturinformation: Change collation for oc_authtoken ...
Reparaturinformation: Change row format for oc_bruteforce_attempts ...
Reparaturinformation: Change collation for oc_bruteforce_attempts ...
Reparaturinformation: Change row format for oc_calendar_invitations ...
Reparaturinformation: Change collation for oc_calendar_invitations ...
Reparaturinformation: Change row format for oc_calendar_reminders ...
Reparaturinformation: Change collation for oc_calendar_reminders ...
Reparaturinformation: Change row format for oc_calendar_resources ...
Reparaturinformation: Change collation for oc_calendar_resources ...
Reparaturinformation: Change row format for oc_calendar_resources_md ...
Reparaturinformation: Change collation for oc_calendar_resources_md ...
Reparaturinformation: Change row format for oc_calendar_rooms ...
Reparaturinformation: Change collation for oc_calendar_rooms ...
Reparaturinformation: Change row format for oc_calendar_rooms_md ...
Reparaturinformation: Change collation for oc_calendar_rooms_md ...
Reparaturinformation: Change row format for oc_calendarchanges ...
Reparaturinformation: Change collation for oc_calendarchanges ...
Reparaturinformation: Change row format for oc_calendarobjects ...
Reparaturinformation: Change collation for oc_calendarobjects ...
Reparaturinformation: Change row format for oc_calendarobjects_props ...
Reparaturinformation: Change collation for oc_calendarobjects_props ...
Reparaturinformation: Change row format for oc_calendars ...
Reparaturinformation: Change collation for oc_calendars ...
Reparaturinformation: Change row format for oc_calendarsubscriptions ...
Reparaturinformation: Change collation for oc_calendarsubscriptions ...
Reparaturinformation: Change row format for oc_cards ...
Reparaturinformation: Change collation for oc_cards ...
Reparaturinformation: Change row format for oc_cards_properties ...
Reparaturinformation: Change collation for oc_cards_properties ...
Reparaturinformation: Change row format for oc_circles_circle ...
Reparaturinformation: Change collation for oc_circles_circle ...
Reparaturinformation: Change row format for oc_circles_event ...
Reparaturinformation: Change collation for oc_circles_event ...
Reparaturinformation: Change row format for oc_circles_member ...
Reparaturinformation: Change collation for oc_circles_member ...
Reparaturinformation: Change row format for oc_circles_membership ...
Reparaturinformation: Change collation for oc_circles_membership ...
Reparaturinformation: Change row format for oc_circles_mount ...
Reparaturinformation: Change collation for oc_circles_mount ...
Reparaturinformation: Change row format for oc_circles_mountpoint ...
Reparaturinformation: Change collation for oc_circles_mountpoint ...
Reparaturinformation: Change row format for oc_circles_remote ...
Reparaturinformation: Change collation for oc_circles_remote ...
Reparaturinformation: Change row format for oc_circles_share_lock ...
Reparaturinformation: Change collation for oc_circles_share_lock ...
Reparaturinformation: Change row format for oc_circles_token ...
Reparaturinformation: Change collation for oc_circles_token ...
Reparaturinformation: Change row format for oc_collres_accesscache ...
Reparaturinformation: Change collation for oc_collres_accesscache ...
Reparaturinformation: Change row format for oc_collres_collections ...
Reparaturinformation: Change collation for oc_collres_collections ...
Reparaturinformation: Change row format for oc_collres_resources ...
Reparaturinformation: Change collation for oc_collres_resources ...
Reparaturinformation: Change row format for oc_comments ...
Reparaturinformation: Change collation for oc_comments ...
Reparaturinformation: Change row format for oc_comments_read_markers ...
Reparaturinformation: Change collation for oc_comments_read_markers ...
Reparaturinformation: Change row format for oc_dav_absence ...
Reparaturinformation: Change collation for oc_dav_absence ...
Reparaturinformation: Change row format for oc_dav_cal_proxy ...
Reparaturinformation: Change collation for oc_dav_cal_proxy ...
Reparaturinformation: Change row format for oc_dav_shares ...
Reparaturinformation: Change collation for oc_dav_shares ...
Reparaturinformation: Change row format for oc_direct_edit ...
Reparaturinformation: Change collation for oc_direct_edit ...
Reparaturinformation: Change row format for oc_directlink ...
Reparaturinformation: Change collation for oc_directlink ...
Reparaturinformation: Change row format for oc_federated_reshares ...
Reparaturinformation: Change collation for oc_federated_reshares ...
Reparaturinformation: Change row format for oc_file_locks ...
Reparaturinformation: Change collation for oc_file_locks ...
Reparaturinformation: Change row format for oc_file_metadata ...
Reparaturinformation: Change collation for oc_file_metadata ...
Reparaturinformation: Change row format for oc_filecache ...
Reparaturinformation: Change collation for oc_filecache ...
Reparaturinformation: Change row format for oc_filecache_extended ...
Reparaturinformation: Change collation for oc_filecache_extended ...
Reparaturinformation: Change row format for oc_files_metadata ...
Reparaturinformation: Change collation for oc_files_metadata ...
Reparaturinformation: Change row format for oc_files_metadata_index ...
Reparaturinformation: Change collation for oc_files_metadata_index ...
Reparaturinformation: Change row format for oc_files_reminders ...
Reparaturinformation: Change collation for oc_files_reminders ...
Reparaturinformation: Change row format for oc_files_trash ...
Reparaturinformation: Change collation for oc_files_trash ...
Reparaturinformation: Change row format for oc_files_versions ...
Reparaturinformation: Change collation for oc_files_versions ...
Reparaturinformation: Change row format for oc_flow_checks ...
Reparaturinformation: Change collation for oc_flow_checks ...
Reparaturinformation: Change row format for oc_flow_operations ...
Reparaturinformation: Change collation for oc_flow_operations ...
Reparaturinformation: Change row format for oc_flow_operations_scope ...
Reparaturinformation: Change collation for oc_flow_operations_scope ...
Reparaturinformation: Change row format for oc_group_admin ...
Reparaturinformation: Change collation for oc_group_admin ...
Reparaturinformation: Change row format for oc_group_user ...
Reparaturinformation: Change collation for oc_group_user ...
Reparaturinformation: Change row format for oc_groups ...
Reparaturinformation: Change collation for oc_groups ...
Reparaturinformation: Change row format for oc_jobs ...
Reparaturinformation: Change collation for oc_jobs ...
Reparaturinformation: Change row format for oc_known_users ...
Reparaturinformation: Change collation for oc_known_users ...
Reparaturinformation: Change row format for oc_login_flow_v2 ...
Reparaturinformation: Change collation for oc_login_flow_v2 ...
Reparaturinformation: Change row format for oc_migrations ...
Reparaturinformation: Change collation for oc_migrations ...
Reparaturinformation: Change row format for oc_mimetypes ...
Reparaturinformation: Change collation for oc_mimetypes ...
Reparaturinformation: Change row format for oc_mounts ...
Reparaturinformation: Change collation for oc_mounts ...
Reparaturinformation: Change row format for oc_notifications ...
Reparaturinformation: Change collation for oc_notifications ...
Reparaturinformation: Change row format for oc_notifications_pushtokens ...
Reparaturinformation: Change collation for oc_notifications_pushtokens ...
Reparaturinformation: Change row format for oc_oauth2_access_tokens ...
Reparaturinformation: Change collation for oc_oauth2_access_tokens ...
Reparaturinformation: Change row format for oc_oauth2_clients ...
Reparaturinformation: Change collation for oc_oauth2_clients ...
Reparaturinformation: Change row format for oc_open_local_editor ...
Reparaturinformation: Change collation for oc_open_local_editor ...
Reparaturinformation: Change row format for oc_photos_albums ...
Reparaturinformation: Change collation for oc_photos_albums ...
Reparaturinformation: Change row format for oc_photos_albums_collabs ...
Reparaturinformation: Change collation for oc_photos_albums_collabs ...
Reparaturinformation: Change row format for oc_photos_albums_files ...
Reparaturinformation: Change collation for oc_photos_albums_files ...
Reparaturinformation: Change row format for oc_preferences ...
Reparaturinformation: Change collation for oc_preferences ...
Reparaturinformation: Change row format for oc_privacy_admins ...
Reparaturinformation: Change collation for oc_privacy_admins ...
Reparaturinformation: Change row format for oc_profile_config ...
Reparaturinformation: Change collation for oc_profile_config ...
Reparaturinformation: Change row format for oc_properties ...
Reparaturinformation: Change collation for oc_properties ...
Reparaturinformation: Change row format for oc_ratelimit_entries ...
Reparaturinformation: Change collation for oc_ratelimit_entries ...
Reparaturinformation: Change row format for oc_reactions ...
Reparaturinformation: Change collation for oc_reactions ...
Reparaturinformation: Change row format for oc_recent_contact ...
Reparaturinformation: Change collation for oc_recent_contact ...
Reparaturinformation: Change row format for oc_schedulingobjects ...
Reparaturinformation: Change collation for oc_schedulingobjects ...
Reparaturinformation: Change row format for oc_share ...
Reparaturinformation: Change collation for oc_share ...
Reparaturinformation: Change row format for oc_share_external ...
Reparaturinformation: Change collation for oc_share_external ...
Reparaturinformation: Change row format for oc_storages ...
Reparaturinformation: Change collation for oc_storages ...
Reparaturinformation: Change row format for oc_storages_credentials ...
Reparaturinformation: Change collation for oc_storages_credentials ...
Reparaturinformation: Change row format for oc_systemtag ...
Reparaturinformation: Change collation for oc_systemtag ...
Reparaturinformation: Change row format for oc_systemtag_group ...
Reparaturinformation: Change collation for oc_systemtag_group ...
Reparaturinformation: Change row format for oc_systemtag_object_mapping ...
Reparaturinformation: Change collation for oc_systemtag_object_mapping ...
Reparaturinformation: Change row format for oc_text2image_tasks ...
Reparaturinformation: Change collation for oc_text2image_tasks ...
Reparaturinformation: Change row format for oc_text_documents ...
Reparaturinformation: Change collation for oc_text_documents ...
Reparaturinformation: Change row format for oc_text_sessions ...
Reparaturinformation: Change collation for oc_text_sessions ...
Reparaturinformation: Change row format for oc_text_steps ...
Reparaturinformation: Change collation for oc_text_steps ...
Reparaturinformation: Change row format for oc_textprocessing_tasks ...
Reparaturinformation: Change collation for oc_textprocessing_tasks ...
Reparaturinformation: Change row format for oc_trusted_servers ...
Reparaturinformation: Change collation for oc_trusted_servers ...
Reparaturinformation: Change row format for oc_twofactor_backupcodes ...
Reparaturinformation: Change collation for oc_twofactor_backupcodes ...
Reparaturinformation: Change row format for oc_twofactor_providers ...
Reparaturinformation: Change collation for oc_twofactor_providers ...
Reparaturinformation: Change row format for oc_user_status ...
Reparaturinformation: Change collation for oc_user_status ...
Reparaturinformation: Change row format for oc_user_transfer_owner ...
Reparaturinformation: Change collation for oc_user_transfer_owner ...
Reparaturinformation: Change row format for oc_users ...
Reparaturinformation: Change collation for oc_users ...
Reparaturinformation: Change row format for oc_vcategory ...
Reparaturinformation: Change collation for oc_vcategory ...
Reparaturinformation: Change row format for oc_vcategory_to_object ...
Reparaturinformation: Change collation for oc_vcategory_to_object ...
Reparaturinformation: Change row format for oc_webauthn ...
Reparaturinformation: Change collation for oc_webauthn ...
Reparaturinformation: Change row format for oc_whats_new ...
Reparaturinformation: Change collation for oc_whats_new ...
Reparaturinformation: Change row format for oc_shares_limits ...
Reparaturinformation: Change collation for oc_shares_limits ...
Reparaturinformation: Change row format for oc_taskprocessing_tasks ...
Reparaturinformation: Change collation for oc_taskprocessing_tasks ...
Reparaturinformation: Change row format for oc_webhook_listeners ...
Reparaturinformation: Change collation for oc_webhook_listeners ...
Reparaturinformation: Change row format for oc_appconfig_ex ...
Reparaturinformation: Change collation for oc_appconfig_ex ...
Reparaturinformation: Change row format for oc_ex_apps ...
Reparaturinformation: Change collation for oc_ex_apps ...
Reparaturinformation: Change row format for oc_sec_signatory ...
Reparaturinformation: Change collation for oc_sec_signatory ...
Reparaturinformation: Change row format for oc_preferences_ex ...
Reparaturinformation: Change collation for oc_preferences_ex ...
Reparaturinformation: Change row format for oc_ex_ui_top_menu ...
Reparaturinformation: Change collation for oc_ex_ui_top_menu ...
Reparaturinformation: Change row format for oc_ex_ui_scripts ...
Reparaturinformation: Change collation for oc_ex_ui_scripts ...
Reparaturinformation: Change row format for oc_ex_ui_styles ...
Reparaturinformation: Change collation for oc_ex_ui_styles ...
Reparaturinformation: Change row format for oc_ex_ui_files_actions ...
Reparaturinformation: Change collation for oc_ex_ui_files_actions ...
Reparaturinformation: Change row format for oc_ex_speech_to_text ...
Reparaturinformation: Change collation for oc_ex_speech_to_text ...
Reparaturinformation: Change row format for oc_ex_text_processing ...
Reparaturinformation: Change collation for oc_ex_text_processing ...
Reparaturinformation: Change row format for oc_ex_text_processing_q ...
Reparaturinformation: Change collation for oc_ex_text_processing_q ...
Reparaturinformation: Change row format for oc_ex_speech_to_text_q ...
Reparaturinformation: Change collation for oc_ex_speech_to_text_q ...
Reparaturinformation: Change row format for oc_ex_translation_q ...
Reparaturinformation: Change collation for oc_ex_translation_q ...
Reparaturinformation: Change row format for oc_ex_task_processing ...
Reparaturinformation: Change collation for oc_ex_task_processing ...
Reparaturinformation: Change row format for oc_calendars_federated ...
Reparaturinformation: Change collation for oc_calendars_federated ...
Reparaturinformation: Change row format for oc_ex_apps_routes ...
Reparaturinformation: Change collation for oc_ex_apps_routes ...
Reparaturinformation: Change row format for oc_ex_apps_daemons ...
Reparaturinformation: Change collation for oc_ex_apps_daemons ...
Reparaturinformation: Change row format for oc_ex_ui_states ...
Reparaturinformation: Change collation for oc_ex_ui_states ...
Reparaturinformation: Change row format for oc_ex_translation ...
Reparaturinformation: Change collation for oc_ex_translation ...
Reparaturinformation: Change row format for oc_ex_deploy_options ...
Reparaturinformation: Change collation for oc_ex_deploy_options ...
Reparaturinformation: Change row format for oc_ex_settings_forms ...
Reparaturinformation: Change collation for oc_ex_settings_forms ...
Reparaturinformation: Change row format for oc_federated_invites ...
Reparaturinformation: Change collation for oc_federated_invites ...
Reparaturinformation: Change row format for oc_ex_event_handlers ...
Reparaturinformation: Change collation for oc_ex_event_handlers ...
Reparaturinformation: Change row format for oc_ex_occ_commands ...
Reparaturinformation: Change collation for oc_ex_occ_commands ...
Reparaturschritt: Copy data from accounts table when migrating from ownCloud
Reparaturschritt: Drop account terms table when migrating from ownCloud
Das Datenbankschema wird aktualisiert
Es ist ein Fehler aufgetreten.
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
