The Basics
- Nextcloud Server version (e.g., 29.x.x):
31.0.5
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12
- Web server and version (e.g, Apache 2.4.25):
Apache 2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
Apache 2.4.62
- PHP version (e.g, 8.3):
PHP 8.2.28
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
This problem seems to start as long as i have installed nextcloud
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Command Line
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
When i want to add an SMB share it ask me for an password but it talk me that the password is wrong (the password doesn’t work on admin account and LDAP accounts)
Steps to replicate it (hint: details matter!):
- Go to external storage page
- Configure an new external storage
- Try to apply changes
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
{"reqId":"ITSP0P1CsV5L4w8zBz4b","level":2,"time":"2025-06-12T07:57:20+00:00","remoteAddr":"192.168.1.153","user":"admin","app":"core","method":"POST","url":"/index.php/apps/files_external/globalstorages","message":"Login failed: 'admin' (Remote IP: '192.168.1.153')","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36 Edg/135.0.0.0","version":"31.0.5.1","data":{"app":"core"},"id":"684a8863a4f13"}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
ClipboardFallback.ts:33 [INFO] core: Clipboard API not available, using fallback
session-heartbeat.js:83 session heartbeat polling started
settings.js:315
POST http://192.168.1.231/index.php/apps/files_external/globalstorages 403 (Forbidden)
(anonymous) @ xhr.js:195
xhr @ xhr.js:15
m @ dispatchRequest.js:51
Promise.then
_request @ Axios.js:163
request @ Axios.js:40
(anonymous) @ bind.js:5
_save @ settings.js:315
save @ settings.js:304
saveStorageConfig @ settings.js:1310
_onChangeApplicableToAllUsers @ settings.js:848
ve @ _executeBound.js:8
(anonymous) @ bind.js:10
(anonymous) @ restArguments.js:16
dispatch @ jquery.js:5145
g.handle @ jquery.js:4949
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Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
nothing related on apache error.log
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"192.168.1.231"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.5.1",
"overwrite.cli.url": "http:\/\/localhost",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"maintenance": false
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 4.0.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- calendar: 5.3.1
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.1.3
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_external: 1.23.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- mail: 5.1.2
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0-dev.1
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- richdocuments: 8.7.0
- richdocumentscode: 25.4.202
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- spreed: 21.1.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_ldap: 1.22.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- admin_audit: 1.21.0
- encryption: 2.19.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
Thanks you for yout time.