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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version : Ubuntu Server 22.10
Apache or nginx version : Apache 2.4.52
PHP version (eg, 7.4): 8.0.27
The issue you are facing:
Unable to send new user E-mails w/ error “An error occurred during the request, unable to proceed”
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- Create New user, system will auto generate new e-mail - Get error
- Use User panel to resend Welcome email to user, get error
The output of your Nextcloud log in Admin > Logging:
https://pastebin.com/XRga2P2G
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
https://pastebin.com/bY502qXr
The output of your Apache/nginx/system log in /var/log/____
:
sh: 1: /var/www/nextcloud/apps/mail/vendor/christophwurst/kitinerary-bin/src/../bin/kitinerary-extractor: Permission denied
sh: 1: flatpak: not found
sh: 1: kitinerary-extractor: not found
[Wed Feb 08 11:08:37.015058 2023] [access_compat:error] [pid 1846] [client 192.168.1.56:58131] AH01797: client denied by server configuration: /var/www/nexcloud/data/.ocdata
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
That's up there, innit?
So, Not sure exactly what I’ve done wrong here. It worked fine until I started tuning the E-mail New User Template, which did work for a short time.
The “AH01797: client denied by server configuration: /var/www/nexcloud/data/.ocdata” is news to me, and Could be what my issue is, but am unsure if that’s really the cause OR what exactly.
Note: I’m new to Linux and Nextcloud overall, so I’m learning as I go. I like the software and what it can do, but initial setup and fine tuning seems to be … quite fun, if you aren’t sure of what you’re doing.
For the record: It’s just a regular Ubuntu server install on a retired workstation PC. I spent about a week weeding out the configuration warnings and errors (except the Memory cache one, every time I’d try to implement that it would result in an Internal Server Error, that’s for another day)
Thanks ahead for any insight on how to resolve this one. It’s a test deployment for a very small business – we’re talking less than 20 workers. I’m doing this as a paid employee, but with my own surplus equipment.