Error on ONLYOFICE configuration

Hello,

in a NC 20 installation (webinstall) i want to activate ONLYOFICE. When defining the server adress i get the following errors:

|Error|index|Exception: The requested uri(/healthcheck) cannot be processed by the script ‘/nextcloud/index.php’)

  1. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/Http/Request.php - line 809:OC\AppFramework\Http\Request->getRawPathInfo()
  2. /homepages/42/d846613862/htdocs/nextcloud/lib/base.php - line 769:OC\AppFramework\Http\Request->getPathInfo()
  3. /homepages/42/d846613862/htdocs/nextcloud/lib/base.php - line 1092:OC::init()
  4. /homepages/42/d846613862/htdocs/nextcloud/index.php - line 35:require_once("/homepages/ … p")|
    | — | — |

and

|Error|onlyoffice|GuzzleHttp\Exception\ServerException: Server error: GET https://office.xxxxxxx.me/healthcheck resulted in a 500 Internal Server Error response: <head data-requesttok (truncated…)

  1. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php - line 65:GuzzleHttp\Exception\RequestException::create(GuzzleHttp\Psr7\Request {}, “*** sensiti … *”)
  2. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 203:GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensiti … *")
  3. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 156:GuzzleHttp\Promise\Promise::callHandler(1, “*** sensiti … *”, [ GuzzleHttp … l])
  4. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php - line 47:GuzzleHttp\Promise\Promise::GuzzleHttp\Promise{closure}("*** sensiti … *")
  5. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 246:GuzzleHttp\Promise\TaskQueue->run(true)
  6. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 223:GuzzleHttp\Promise\Promise->invokeWaitFn()
  7. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 267:GuzzleHttp\Promise\Promise->waitIfPending()
  8. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 225:GuzzleHttp\Promise\Promise->invokeWaitList()
  9. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php - line 62:GuzzleHttp\Promise\Promise->waitIfPending()
  10. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 183:GuzzleHttp\Promise\Promise->wait()
  11. /homepages/42/d846613862/htdocs/nextcloud/lib/private/Http/Client/Client.php - line 233:GuzzleHttp\Client->request(“get”, “https://off … k”, { verify: "/ … e})
  12. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 364:OC\Http\Client\Client->get(“https://off … k”, { timeout: 60})
  13. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 253:OCA\Onlyoffice\DocumentService->Request(“https://off … k”)
  14. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 396:OCA\Onlyoffice\DocumentService->HealthcheckRequest()
  15. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/controller/settingscontroller.php - line 168:OCA\Onlyoffice\DocumentService->checkDocServiceUrl(OC\URLGenerator {}, OCA\Onlyoffice\Crypt {})
  16. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 169:OCA\Onlyoffice\Controller\SettingsController->SaveAddress(“https://office.xxxxx.me/”, “”, “”, false, “”, false)
  17. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 100:OC\AppFramework\Http\Dispatcher->executeController(OCA\Onlyoffi … {}, “saveAddress”)
  18. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/App.php - line 152:OC\AppFramework\Http\Dispatcher->dispatch(OCA\Onlyoffi … {}, “saveAddress”)
  19. /homepages/42/d846613862/htdocs/nextcloud/lib/private/Route/Router.php - line 308:OC\AppFramework\App::main(“SettingsController”, “saveAddress”, OC\AppFramew … {}, { action: nu … "})
  20. /homepages/42/d846613862/htdocs/nextcloud/lib/base.php - line 1009:OC\Route\Router->match("/apps/onlyo … s")
  21. /homepages/42/d846613862/htdocs/nextcloud/index.php - line 37:OC::handleRequest()|
    | — | — |

It is on a webhosting plattform. I have no sudo access and no docker.

Any idea?
Thanks
Frank

errr… a bit more information about HOW you installed everything (NC and OO) would be cool.

Hello JimmyKater,

it is a simple NC20 webinstall installation. Download of the webinstaller, unzip at the prefered location, start, following the procedures. Adding the ONLYOFFICE out of the App ‘store’. Done on friday.

Frank

and you’re sure you have installed both needed apps for it? in the correct sequence (which I am not aware of right now, the forum does know it)?

Hello JimmyKater,
i have installed the ‘community document server’ 0.1.8 and than Onlyoffice 6.1.0.
Frank

to add one information: the use of the DEMO Server is also not working

|rror|onlyoffice|GuzzleHttp\Exception\ConnectException: cURL error 7: Failed to connect to onlinedocs.onlyoffice.com port 443: No route to host (see https://curl.haxx.se/libcurl/c/libcurl-errors.html)

  1. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php - line 155:GuzzleHttp\Handler\CurlFactory::createRejection(GuzzleHttp\H … l}, { errno: 7,e … "})
  2. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php - line 105:GuzzleHttp\Handler\CurlFactory::finishError(GuzzleHttp\H … {}, GuzzleHttp\H … l}, GuzzleHttp\H … {})
  3. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php - line 43:GuzzleHttp\Handler\CurlFactory::finish(GuzzleHttp\H … {}, GuzzleHttp\H … l}, GuzzleHttp\H … {})
  4. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/Proxy.php - line 28:GuzzleHttp\Handler\CurlHandler->__invoke("*** sensiti … ", "** sensiti … *")
  5. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/Proxy.php - line 51:GuzzleHttp\Handler\Proxy::GuzzleHttp\Handler{closure}("*** sensiti … *")
  6. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php - line 37:GuzzleHttp\Handler\Proxy::GuzzleHttp\Handler{closure}("*** sensiti … *")
  7. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php - line 29:GuzzleHttp\PrepareBodyMiddleware->__invoke("*** sensiti … ", "** sensiti … *")
  8. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php - line 70:GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensiti … *")
  9. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php - line 59:GuzzleHttp\RedirectMiddleware->__invoke("*** sensiti … ", "** sensiti … *")
  10. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php - line 71:GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensiti … *")
  11. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 361:GuzzleHttp\HandlerStack->__invoke("*** sensiti … ", "** sensiti … *")
  12. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 163:GuzzleHttp\Client->transfer("*** sensiti … ", "** sensiti … *")
  13. /homepages/42/d846613862/htdocs/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php - line 183:GuzzleHttp\Client->requestAsync(“get”, GuzzleHttp\Psr7\Uri {}, { verify: fa … }})
  14. /homepages/42/d846613862/htdocs/nextcloud/lib/private/Http/Client/Client.php - line 233:GuzzleHttp\Client->request(“get”, “https://onl … k”, { verify: fa … e})
  15. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 364:OC\Http\Client\Client->get(“https://onl … k”, { verify: false,timeout: 60})
  16. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 253:OCA\Onlyoffice\DocumentService->Request(“https://onl … k”)
  17. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/lib/documentservice.php - line 396:OCA\Onlyoffice\DocumentService->HealthcheckRequest()
  18. /homepages/42/d846613862/htdocs/nextcloud/apps/onlyoffice/controller/settingscontroller.php - line 168:OCA\Onlyoffice\DocumentService->checkDocServiceUrl(OC\URLGenerator {}, OCA\Onlyoffice\Crypt {})
  19. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 169:OCA\Onlyoffice\Controller\SettingsController->SaveAddress(“https://onl … /”, “”, “”, false, “”, true)
  20. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 100:OC\AppFramework\Http\Dispatcher->executeController(OCA\Onlyoffi … {}, “saveAddress”)
  21. /homepages/42/d846613862/htdocs/nextcloud/lib/private/AppFramework/App.php - line 152:OC\AppFramework\Http\Dispatcher->dispatch(OCA\Onlyoffi … {}, “saveAddress”)
  22. /homepages/42/d846613862/htdocs/nextcloud/lib/private/Route/Router.php - line 308:OC\AppFramework\App::main(“SettingsController”, “saveAddress”, OC\AppFramew … {}, { action: nu … "})
  23. /homepages/42/d846613862/htdocs/nextcloud/lib/base.php - line 1009:OC\Route\Router->match("/apps/onlyo … s")
  24. /homepages/42/d846613862/htdocs/nextcloud/index.php - line 37:OC::handleRequest()|
    | — | — |

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