Error message in logs

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

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Nextcloud version (eg, 20.0.5): 26.0.1
Operating system and version (eg, Ubuntu 20.04): debian 11
Apache or nginx version (eg, Apache 2.4.25): nginx
PHP version (eg, 7.4): php8.1

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):N

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

I am seeing the following errors in the logs but can`t work out the cause:

[webdav] Error: OCA\DAV\Connector\Sabre\Exception\Forbidden: Cannot copy or move files from non-encrypted folders to end to end encrypted folders or vice versa. at <>

  1. /usr/share/nginx/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
    OCA\EndToEndEncryption\Connector\Sabre\LockPlugin->checkLock()
  2. /usr/share/nginx/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 456
    Sabre\DAV\Server->emit()
  3. /usr/share/nginx/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 253
    Sabre\DAV\Server->invokeMethod()
  4. /usr/share/nginx/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php line 321
    Sabre\DAV\Server->start()
  5. /usr/share/nginx/nextcloud/apps/dav/lib/Server.php line 366
    Sabre\DAV\Server->exec()
  6. /usr/share/nginx/nextcloud/apps/dav/appinfo/v2/remote.php line 35
    OCA\DAV\Server->exec()
  7. /usr/share/nginx/nextcloud/remote.php line 172
    require_once(“/usr/share/ngin … p”)

MOVE /remote.php/dav/files/8A457C7B-3FC9-49A8-9814-5E0ACDFBB2FD/XX/Monthly%20Jobs/Time%20sheets/raj%20Timesheet%20May%202023.xls
from 192.168.39.251 by 8A457C7B-3FC9-49A8-9814-5E0ACDFBB2FD at 2023-06-05T19:26:38+00:00

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE
2

Are you using end-to-end encryption? If so, it’s likely exactly what the error message says:

Cannot copy or move files from non-encrypted folders to end to end encrypted folders or vice versa.

3

Hi I understand that but how do I fix it please? I think this is due to the fact that it is currently syncronizing the pictures on an iphone

4

The cause of the error is one of your Files or WebDAV clients is trying to move the file raj Timesheet May 02023.xls.

You only have two choices:

  • Don’t move the file (since it violates your security configuration while using end-to-end encryption)
  • Disable end-to-end encryption