Error message - Collabora Online is not setup yet

Dnext · May 12, 2020, 7:06am

Hi.
Latest update got me into tubble.
" [Collabora Online is not setup yet.
Click here to configure your own server or connect to a demo server."

I click the link and klick save but i get the same error message again and again…

May 12 08:00:50 Updated: collaboraoffice6.2-ure-6.2.10.11-11.x86_64
May 12 08:00:54 Updated: collaboraofficebasis6.2-core-6.2.10.11-11.x86_64
May 12 08:00:54 Updated: collaboraofficebasis6.2-images-6.2.10.11-11.x86_64
May 12 08:00:55 Updated: collaboraoffice6.2-6.2.10.11-11.x86_64
May 12 08:00:57 Updated: collaboraofficebasis6.2-ooofonts-6.2.10.11-11.x86_64
May 12 08:00:57 Updated: collaboraofficebasis6.2-extension-pdf-import-6.2.10.11-11.x86_64
May 12 08:00:57 Updated: collaboraofficebasis6.2-graphicfilter-6.2.10.11-11.x86_64
May 12 08:00:57 Updated: collaboraofficebasis6.2-writer-6.2.10.11-11.x86_64
May 12 08:00:58 Updated: collaboraofficebasis6.2-ooolinguistic-6.2.10.11-11.x86_64
May 12 08:00:58 Updated: collaboraofficebasis6.2-calc-6.2.10.11-11.x86_64
May 12 08:00:58 Updated: collaboraofficebasis6.2-draw-6.2.10.11-11.x86_64
May 12 08:00:58 Updated: collaboraofficebasis6.2-impress-6.2.10.11-11.x86_64
May 12 08:00:58 Updated: collaboraofficebasis6.2-en-US-6.2.10.11-11.x86_64
May 12 08:01:02 Updated: loolwsd-4.2.3-1.el7.x86_64
May 12 08:01:03 Updated: CODE-brand-4.2-21.noarch
May 12 08:01:03 Updated: collaboraoffice6.2-dict-en-6.2.10.11-11.x86_64
May 12 08:01:03 Updated: collaboraoffice6.2-dict-sv-6.2.10.11-11.x86_64
May 12 08:01:03 Updated: collaboraofficebasis6.2-sv-6.2.10.11-11.x86_64
May 12 08:01:05 Updated: loolwsd-debuginfo-4.2.3-1.el7.x86_64

Love this util and im very depended upon it so please advise.

Thanks!

bastien · May 12, 2020, 7:57am

Hello,
I have the same problem in my docker install. When I connect collabora its ok but if I refresh the page, it appears that collabra wasn’t connected

Dnext · May 12, 2020, 10:56am

Install wopi and configure like Collabora online and its working again!
Think wopi is devel edition or someting like it…

bastien · May 12, 2020, 2:11pm

can you explain please? Do you have docker installation ?

Efthymios_Pavlidis · May 12, 2020, 2:57pm

Hi. Same problem for me since i updated collabora online. Collabora is on docker installation. I activated wopi and the file opened in a new window with editing available. But i can’t save the file…

Marc1721 · May 12, 2020, 3:09pm

Hi,
since this morning I’ve got the same problem with “Collabora Online is not setup yet”. I’m running Nextcloudpi in a Docker container with the latest Collabora Online Docker Image. My Nextcloud instance is on version 18.0.4 and I had no issue so far with it. I tried “docker pull collabora/code” to update the docker image but i get the same error.

After some research I’ve found this issue https://github.com/nextcloud/richdocuments/issues/949 which talks about downgrading the Nextcloud “Collabora Online” App from version 3.6 .0 back to 3.5.3. After I downgraded to 3.5.3 my collabora is working fine again.

How to downgrade:

DisableCollabora Online App in Apps section
Remove Collabora Online App
Connect to your Nextcloud instance via SSH and go into the nextcloud folder/docker volume of your Nextcloud Instance and cd into the apps folder. There you can download the old version https://github.com/nextcloud/richdocuments/releases/download/v3.5.3/richdocuments.tar.gz" and unpack it in the apps folder.
Go back in the Apps Section of your Nextcloud instance and enable the Collabora Online App again and try editing a document

Efthymios_Pavlidis · May 12, 2020, 3:22pm

Thanks a lot. Its working again

JFG · May 12, 2020, 6:24pm

Hello in wich folder is this exactly ive ran this command

occ $ app:getpath richdocuments

/var/www/html/apps/richdocuments

But if i ssh to my server and try to go into this folder /var/www/html/apps/richdocuments it tell me it don’t exist

root@cloud:/# cd /var/www/html/apps/richdocuments
-bash: cd: /var/www/html/apps/richdocuments: No such file or directory

Can you please help me

Thanks !

Marc1721 · May 12, 2020, 8:07pm

Hello,

this doesn’t look like the nextcloud directory with the apps folder. The Nextcloud Directory with the apps folder should look something like this:

there you can see the “apps” directory.

Based on your ls command I think that your nextcloud directory is /var/lib/univention-appcenter/apps/nextcloud and the apps folder then should be /var/lib/univention-appcenter/apps/nextcloud/apps but I cant say for sure, because I don’t know your system.

JFG · May 12, 2020, 8:10pm

Im using this as a VM

ive found it in here

/var/lib/docker/overlay/3a84a1296c158f426d77763a6e3c9870fe73f98f9dc0f2ad88eb984288506b05/root/var/www/html/apps

Ive renamed the richdocuments to richdocumentsOLD and unzip the zip to create the richdocuments

Now in my console i see the Collabora Online 3.5.3 but it keep being disable. I click on Enable and if i do a refresh it keep going back to Disable

Any idea ?

Marc1721 · May 12, 2020, 8:31pm

Check if the ownership of the richdocuments folder is the same as the other app folders

JFG · May 12, 2020, 8:38pm

drwxr-xr-x 13 root root 4096 May 12 16:37 richdocuments
drwxr-xr-x 13 www-data nogroup 4096 Apr 22 17:19 richdocuments3.6.0

How i can make the same permission ?

Thanks

Marc1721 · May 12, 2020, 8:39pm

chown -R www-data:nogroup richdocuments

JFG · May 12, 2020, 8:41pm

Ok ive done it

drwxr-xr-x 13 www-data nogroup 4096 May 12 16:37 richdocuments
drwxr-xr-x 13 www-data nogroup 4096 Apr 22 17:19 richdocuments3.6.0

i can’t enable it it keep coming back to diable app…

Ill reboot the server to check…

JFG · May 12, 2020, 8:46pm

Server is reboot and same problem can’t enable the app it keep going back to disable apps

Marc1721 · May 12, 2020, 8:51pm

Do you see any errors in the settings menu under logging (example.com/settings/admin/logging) ?

JFG · May 12, 2020, 8:58pm

Yes there is alot of error going on

Marc1721 · May 12, 2020, 9:08pm

Okay there are only some LDAP Backend errors, nothing releated to the Collabora App as far as I can tell.
At this point I would start to guess and troubleshoot myself.
Maybe you need to wait for a Patch from the Collabora guys or use the build in onlyoffice Document server for a while.

JFG · May 12, 2020, 9:09pm

ok thanks for your help !

JFG · May 13, 2020, 3:35pm

Ok if this can help someone using nextcloud with UCS and docker container here is the step to revert back Collabora Online 3.6.0 to version 3.5.3

1- In nexcloud active apps page disable the apps “Collabora Online” 3.6.0

2- In nexcloud disable apps page remove the apps “Collabora Online” 3.6.0

3- In ssh on the UCS server you need to find docker container id
root@cloud:/# docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
2fedffc6d0d7 docker.software-univention.de/collabora:4.2.2.1 “/bin/sh -c 'bash st…” 12 hours ago Up 12 hours 0.0.0.0:9980->9980/tcp wonderful_brattain
d9c5ae57ed42 docker.software-univention.de/nextcloud:18.0.4-0 “/bin/sh -c /usr/sbi…” 21 hours ago Up 12 hours 0.0.0.0:40000->80/tcp determined_shamir

4- Transfer the richdocuments.tar.gz to the UCS server with WinSCP. The file can be download here
https://github.com/nextcloud/richdocuments/releases/download/v3.5.3/richdocuments.tar.gz

5- Copy the gz file in the docker container - docker cp richdocuments.tar.gz :
root@cloud:~# docker cp richdocuments.tar.gz d9c5ae57ed42:/var/www/html/apps

6- Go inside nextcloud docker container
root@cloud:~# univention-app shell nextcloud
root@nextc-57258297:/#

7- Extract the .gz file and give the same permission as other folder
root@nextc-57258297:/var/www/html/apps# tar zxvf richdocuments.tar.gz
root@nextc-57258297:/var/www/html/apps# chown -R www-data:nogroup richdocuments

8- Return in nexcloud apps page and enable the apps “Collabora Online” version 3.5.3

Collobara Online 3.5.3 work again

Ive post it on the UCS Forum too