# Error libcrypto-1\_1-x64.dll after Nextcloud client update

**URL:** <https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988>\
**Category:** ℹ️ Support\
**Created:** [August 11, 2023, 11:02am UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988 "2023-08-11T11:02:39Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Frank7](https://help.nextcloud.com/letter_avatar/frank7/32/6_22734026db12803ebb3e059622ac3534.png) [@Frank7](https://help.nextcloud.com/u/Frank7)\
**Post date:** [August 11, 2023, 11:02am UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/1 "2023-08-11T11:02:39Z")

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Hello, I use a windows PC with windows 11, and the Nextcloud client was automatically updated last night to version 3.9.1.20230724

Upon finishing the install, I got a system error from nextcloud.exe. It is in German, but reads something like “…code cannot be executed due to libcrypto-1\_1-x64.dll not found. Problem could be solved by re-installing the program.”

I have de-installed nextcloud on the pc and installed new, but that did not help as the download was version 3.9.0.xxx and then I was prompted to install 3.9.1.xx and after that the error occured again.

Any help is much appreciated.

Thank you, Frank

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**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\
**Post date:** [August 12, 2023, 1:04pm UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/2 "2023-08-12T13:04:16Z")

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> <https://github.com/nextcloud/desktop/issues/5926>
>
> \### ⚠️ Before submitting, please verify the following: ⚠️
> 
> \- \[X\] This is a \*\*bug…\*\*, not a question or a configuration issue.
> \- \[X\] This issue is \*\*not\*\* already reported on Github (I've searched it).
> \- \[X\] Nextcloud Server and Desktop Client are \*\*up to date\*\*. See \[Server Maintenance and Release Schedule\](https://github.com/nextcloud/server/wiki/Maintenance-and-Release-Schedule) and \[Desktop Releases\](https://nextcloud.com/install/#install-clients) for supported versions.
> \- \[X\] I agree to follow Nextcloud's \[Code of Conduct\](https://nextcloud.com/contribute/code-of-conduct/)
> 
> \### Bug description
> 
> Updated the client to 3.9.1, had some missing DLLs (libcrypto & libssl), downloaded them into nextcloud Programm folder.
> Also reinstalled 3.9.0 with Installer from nextcloud.com, then updated to 3.9.1 when promptd
> When starting the client this error pops up
> !\[grafik\](https://github.com/nextcloud/desktop/assets/95404886/c1503355-6875-4159-9f15-8062258e6c14)
> 
> 
> \### Steps to reproduce
> 
> Starting Desktop Client 
> 
> \### Expected behavior
> 
> THe client should open
> 
> \### Which files are affected by this bug
> 
> nextcloud.exe
> 
> \### Operating system
> 
> Windows
> 
> \### Which version of the operating system you are running.
> 
> Windows 11 22H2
> 
> \### Package
> 
> Appimage
> 
> \### Nextcloud Server version
> 
> multiple
> 
> \### Nextcloud Desktop Client version
> 
> 3.9.1
> 
> \### Is this bug present after an update or on a fresh install?
> 
> Updated from a minor version (ex. 3.4.2 to 3.4.4)
> 
> \### Are you using the Nextcloud Server Encryption module?
> 
> Encryption is Disabled
> 
> \### Are you using an external user-backend?
> 
> \- \[\] Default internal user-backend
> \- \[\] LDAP/ Active Directory
> \- \[\] SSO - SAML
> \- \[\] Other
> 
> \### Nextcloud Server logs
> 
> \_No response\_
> 
> \### Additional info
> 
> \_No response\_

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<div class="post-metadata">

**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\
**Post date:** [August 12, 2023, 1:44pm UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/3 "2023-08-12T13:44:23Z")

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Also see other more active thread here on the forum: [Desktop client on Windows won' start libcrypto.dll missing](https://help.nextcloud.com/t/desktop-client-on-windows-won-start-libcrypto-dll-missing/166921)

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<div class="post-metadata">

**Author:** ![Serhioromano](https://help.nextcloud.com/user_avatar/help.nextcloud.com/serhioromano/32/52947_2.png) [@Serhioromano](https://help.nextcloud.com/u/Serhioromano)\
**Post date:** [August 13, 2023, 8:14am UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/4 "2023-08-13T08:14:39Z")

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Same here. Client does not work.

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<div class="post-metadata">

**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\
**Post date:** [August 13, 2023, 12:22pm UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/5 "2023-08-13T12:22:46Z")

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Check the previously linked thread here on the forum. There are two solutions.

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 14, 2024, 12:54pm UTC](https://help.nextcloud.com/t/error-libcrypto-1-1-x64-dll-after-nextcloud-client-update/167988/6 "2024-12-14T12:54:09Z")

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