# Error ERR\_SSL\_PROTOCOL\_ERROR **URL:** \ **Category:** ℹ️ Support\ **Tags:** docker, missing\_information\ **Created:** [September 17, 2024, 10:26pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238 "2024-09-17T22:26:09Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![danielsadeh](https://help.nextcloud.com/user_avatar/help.nextcloud.com/danielsadeh/32/67611_2.png) [@danielsadeh](https://help.nextcloud.com/u/danielsadeh)\ **Post date:** [September 17, 2024, 10:26pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/1 "2024-09-17T22:26:09Z")
![image](https://help.nextcloud.com/uploads/default/original/3X/9/9/991a96c4c104cdd7fc7abee5946b6e041a564c9c.png) Running on docker Windows 11 NC 30 Docker 4.34.2 ---
**Author:** ![BC48329](https://help.nextcloud.com/user_avatar/help.nextcloud.com/bc48329/32/64933_2.png) [@BC48329](https://help.nextcloud.com/u/BC48329)\ **Post date:** [September 18, 2024, 4:09am UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/2 "2024-09-18T04:09:03Z")
Try opening up an incognito browser and accessing explicitly with “[http://yourdomain.com](http://yourdomain.com)” ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [September 18, 2024, 6:02am UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/3 "2024-09-18T06:02:56Z")
you are missing the [required support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402). for Docker setup please always post you docker run commands or docker compose file. Please fill this form out and edit into your post. This will give us the technical info and logs needed to help you in case the machine in question in spitting out errors! Since you’ve provided zero technical details it is impossible to help you as-is. Thanks. Please use the [search](https://help.nextcloud.com/search) - lot of issues have been discussed already ---
**Author:** ![danielsadeh](https://help.nextcloud.com/user_avatar/help.nextcloud.com/danielsadeh/32/67611_2.png) [@danielsadeh](https://help.nextcloud.com/u/danielsadeh)\ **Post date:** [September 18, 2024, 1:59pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/4 "2024-09-18T13:59:26Z")
I can’t access the 2 first steps of the [support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402) ## system information - if you have systeminfo app installed you will find the required data on `https://{your nextcloud}/settings/admin/serverinfo` - collect anonymized system report using `https://{your nextcloud}/settings/admin/support` CAN’T ACCESS. THE URL I ENTER BRINGS BLANK PAGE NO ERROR MESSAGE. ![image](https://help.nextcloud.com/uploads/default/original/3X/5/7/571fcdcf4c05e31737eb258bdaafabe317b42170.png) | | | | --- | --- | | Nextcloud version AIO 30 | | | Operating system and version Win 11 | | | Apache or nginx version Docker 4.34.2 | | | PHP version ? ?? | | | Database (sqlite or MariaDB or Postgres) | ??? | | Docker (compose) | | | Snap | | | Is this the first time you’ve seen this error? | yes/no | ## The issue you are facing: ERR\_SSL\_PROTOCOL\_ERROR - **Steps to replicate it:** 1. …type url \*\*\*.duckdns/org 2. … 3. … - The output of your **Nextcloud log** in **Admin \> Logging** : I can’t access the Nextcloud ```auto PASTE HERE ``` - The output of your **config.php** file in `/path/to/nextcloud`\*\* (use `https://.../settings/admin/support` which auto-removes identifying information!): ```auto PASTE HERE ``` - for Docker/Podman list environment variables ( run “`docker inspect {container name}`”)\*\* ```auto PASTE HERE ``` docker inspect nextcloud-aio-mastercontainer [ { “Id”: “fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52”, “Created”: “2024-09-16T16:21:31.727921439Z”, “Path”: “/start.sh”, “Args”: , “State”: { “Status”: “running”, “Running”: true, “Paused”: false, “Restarting”: false, “OOMKilled”: false, “Dead”: false, “Pid”: 447, “ExitCode”: 0, “Error”: “”, “StartedAt”: “2024-09-17T16:30:42.458468058Z”, “FinishedAt”: “2024-09-17T16:30:42.125231413Z”, “Health”: { “Status”: “healthy”, “FailingStreak”: 0, “Log”: [ { “Start”: “2024-09-18T13:52:28.299526086Z”, “End”: “2024-09-18T13:52:28.317665915Z”, “ExitCode”: 0, “Output”: “Connection to 127.0.0.1 80 port [tcp/http] succeeded!\nConnection to 127.0.0.1 8000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 8080 port [tcp/http-alt] succeeded!\nConnection to 127.0.0.1 8443 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9876 port [tcp/_] succeeded!\n” }, { “Start”: “2024-09-18T13:52:58.316716508Z”, “End”: “2024-09-18T13:52:58.335215848Z”, “ExitCode”: 0, “Output”: “Connection to 127.0.0.1 80 port [tcp/http] succeeded!\nConnection to 127.0.0.1 8000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 8080 port [tcp/http-alt] succeeded!\nConnection to 127.0.0.1 8443 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9876 port [tcp/_] succeeded!\n” }, { “Start”: “2024-09-18T13:53:28.335570443Z”, “End”: “2024-09-18T13:53:28.353403998Z”, “ExitCode”: 0, “Output”: “Connection to 127.0.0.1 80 port [tcp/http] succeeded!\nConnection to 127.0.0.1 8000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 8080 port [tcp/http-alt] succeeded!\nConnection to 127.0.0.1 8443 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9876 port [tcp/_] succeeded!\n” }, { “Start”: “2024-09-18T13:53:58.353289629Z”, “End”: “2024-09-18T13:53:58.373922011Z”, “ExitCode”: 0, “Output”: “Connection to 127.0.0.1 80 port [tcp/http] succeeded!\nConnection to 127.0.0.1 8000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 8080 port [tcp/http-alt] succeeded!\nConnection to 127.0.0.1 8443 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9876 port [tcp/_] succeeded!\n” }, { “Start”: “2024-09-18T13:54:28.3742255Z”, “End”: “2024-09-18T13:54:28.391455289Z”, “ExitCode”: 0, “Output”: “Connection to 127.0.0.1 80 port [tcp/http] succeeded!\nConnection to 127.0.0.1 8000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 8080 port [tcp/http-alt] succeeded!\nConnection to 127.0.0.1 8443 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9000 port [tcp/_] succeeded!\nConnection to 127.0.0.1 9876 port [tcp/_] succeeded!\n” } ] } }, “Image”: “sha256:6a8e6a2747a8e716726f127595253c69cf160d02f321a92ec4e52bbd02bb45e9”, “ResolvConfPath”: “/var/lib/docker/containers/fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52/resolv.conf”, “HostnamePath”: “/var/lib/docker/containers/fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52/hostname”, “HostsPath”: “/var/lib/docker/containers/fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52/hosts”, “LogPath”: “/var/lib/docker/containers/fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52/fd0a032207e3c3e0c6eb94dfd407209f37e4b9c564ab667ba274b5ebb8ebac52-json.log”, “Name”: “/nextcloud-aio-mastercontainer”, “RestartCount”: 0, “Driver”: “overlay2”, “Platform”: “linux”, “MountLabel”: “”, “ProcessLabel”: “”, “AppArmorProfile”: “”, “ExecIDs”: null, “HostConfig”: { “Binds”: [ “nextcloud\_aio\_mastercontainer:/mnt/docker-aio-config”, “/var/run/docker.sock:/var/run/docker.sock:ro” ], “ContainerIDFile”: “”, “LogConfig”: { “Type”: “json-file”, “Config”: {} }, “NetworkMode”: “bridge”, “PortBindings”: { “80/tcp”: [ { “HostIp”: “”, “HostPort”: “80” } ], “8080/tcp”: [ { “HostIp”: “”, “HostPort”: “8080” } ], “8443/tcp”: [ { “HostIp”: “”, “HostPort”: “8443” } ] }, “RestartPolicy”: { “Name”: “always”, “MaximumRetryCount”: 0 }, “AutoRemove”: false, “VolumeDriver”: “”, “VolumesFrom”: null, “ConsoleSize”: [ 0, 0 ], “CapAdd”: null, “CapDrop”: null, “CgroupnsMode”: “host”, “Dns”: , “DnsOptions”: , “DnsSearch”: , “ExtraHosts”: null, “GroupAdd”: null, “IpcMode”: “private”, “Cgroup”: “”, “Links”: null, “OomScoreAdj”: 0, “PidMode”: “”, “Privileged”: false, “PublishAllPorts”: false, “ReadonlyRootfs”: false, “SecurityOpt”: null, “UTSMode”: “”, “UsernsMode”: “”, “ShmSize”: 67108864, “Runtime”: “runc”, “Isolation”: “”, “CpuShares”: 0, “Memory”: 0, “NanoCpus”: 0, “CgroupParent”: “”, “BlkioWeight”: 0, “BlkioWeightDevice”: , “BlkioDeviceReadBps”: , “BlkioDeviceWriteBps”: , “BlkioDeviceReadIOps”: , “BlkioDeviceWriteIOps”: , “CpuPeriod”: 0, “CpuQuota”: 0, “CpuRealtimePeriod”: 0, “CpuRealtimeRuntime”: 0, “CpusetCpus”: “”, “CpusetMems”: “”, “Devices”: , “DeviceCgroupRules”: null, “DeviceRequests”: null, “MemoryReservation”: 0, “MemorySwap”: 0, “MemorySwappiness”: null, “OomKillDisable”: false, “PidsLimit”: null, “Ulimits”: null, “CpuCount”: 0, “CpuPercent”: 0, “IOMaximumIOps”: 0, “IOMaximumBandwidth”: 0, “MaskedPaths”: [ “/proc/asound”, “/proc/acpi”, “/proc/kcore”, “/proc/keys”, “/proc/latency\_stats”, “/proc/timer\_list”, “/proc/timer\_stats”, “/proc/sched\_debug”, “/proc/scsi”, “/sys/firmware”, “/sys/devices/virtual/powercap” ], “ReadonlyPaths”: [ “/proc/bus”, “/proc/fs”, “/proc/irq”, “/proc/sys”, “/proc/sysrq-trigger” ] }, “GraphDriver”: { “Data”: { “LowerDir”: “/var/lib/docker/overlay2/54cb54426f0490e70c5a08364fe7d0f28ca918b3cc45bea99b4b5137c4912623-init/diff:/var/lib/docker/overlay2/edd0deaa59ab309d80347a92a52cb13371fdd3a6d0c8b9d4997cf2c2c2303573/diff:/var/lib/docker/overlay2/e9d794ca6ccd4a9dcf1e7ecce4344445b95fb78dfed29138b78f888c716ee385/diff:/var/lib/docker/overlay2/353f13ee627574e2e0714618076ef9ab7fc0cce3f880c2c61039109fe708ba71/diff:/var/lib/docker/overlay2/60be1cf59371f5088f45ffc58bb0dc8589e27cc8e8bb7acbc8498f7f16ed0b79/diff:/var/lib/docker/overlay2/ec41bef94a62f626f5618d38a440a6a23cd8f8c9e95a6daa8b5df113a813b47a/diff:/var/lib/docker/overlay2/e11769a15ca23fc3e3d273dd3a940c5562fb2c07667a8f5566edb11e8b6a3542/diff:/var/lib/docker/overlay2/02572dc6d43cb5c8af043e6e76029ad6335741e6a1ed0d0f1b11310e09375ff3/diff:/var/lib/docker/overlay2/fb33c266709c1c3959954d44b1f808707e3c6a440cd4f2802f48905845f320a6/diff:/var/lib/docker/overlay2/3fa7307782e7a42a1dfd49153b061ba1751f8f06b5004c31cd804265cb77e756/diff:/var/lib/docker/overlay2/3154bb536b6122be0623a6b95bd1546a60ed7162962a7817c813a42b4139167c/diff:/var/lib/docker/overlay2/871b55bd2746e2e1dcd2c3836d42300cea755476bbd67dd6d53264c558035fd9/diff:/var/lib/docker/overlay2/bc625a2a2fa5ae438c74f7f18fd18d2d9109cfafab461c1916e9db69c887ebd8/diff:/var/lib/docker/overlay2/72de002a7719c1197907a35f3d1cbf138b4efb69d49fbc3b0b1aa6a765ec3e93/diff:/var/lib/docker/overlay2/436b75b4973c7f2f1f356850dc663d9147c46af691e4f472057b6d31bfe59de0/diff:/var/lib/docker/overlay2/b40c3d70fbcef5344b7ea4de3ba5797f718dbc07b011de708cdee8cb0c9fc8c4/diff:/var/lib/docker/overlay2/416eac28cc1341dd059d8a382ebd3e4faff1bb3336078823fdf5c324e529bee0/diff:/var/lib/docker/overlay2/2b0520a852d0c0d540f7cf5361f35395db529bcd915a4582d2d2f278372d1919/diff:/var/lib/docker/overlay2/5a93b44e624f8ff660435de6592e3f7e6a129a7877c9c0db95d291eefc934764/diff”, “MergedDir”: “/var/lib/docker/overlay2/54cb54426f0490e70c5a08364fe7d0f28ca918b3cc45bea99b4b5137c4912623/merged”, “UpperDir”: “/var/lib/docker/overlay2/54cb54426f0490e70c5a08364fe7d0f28ca918b3cc45bea99b4b5137c4912623/diff”, “WorkDir”: “/var/lib/docker/overlay2/54cb54426f0490e70c5a08364fe7d0f28ca918b3cc45bea99b4b5137c4912623/work” }, “Name”: “overlay2” }, “Mounts”: [ { “Type”: “volume”, “Name”: “nextcloud\_aio\_mastercontainer”, “Source”: “/var/lib/docker/volumes/nextcloud\_aio\_mastercontainer/\_data”, “Destination”: “/mnt/docker-aio-config”, “Driver”: “local”, “Mode”: “z”, “RW”: true, “Propagation”: “” }, { “Type”: “bind”, “Source”: “/var/run/docker.sock”, “Destination”: “/var/run/docker.sock”, “Mode”: “ro”, “RW”: false, “Propagation”: “rprivate” } ], “Config”: { “Hostname”: “f08b39e67ad3”, “Domainname”: “”, “User”: “root”, “AttachStdin”: false, “AttachStdout”: true, “AttachStderr”: true, “ExposedPorts”: { “80/tcp”: {}, “8080/tcp”: {}, “8443/tcp”: {}, “9000/tcp”: {} }, “Tty”: false, “OpenStdin”: false, “StdinOnce”: false, “Env”: [ “NEXTCLOUD\_DATADIR=/run/desktop/mnt/host/r/ncdata”, “PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin”, “PHPIZE\_DEPS=autoconf \t\tdpkg-dev dpkg \t\tfile \t\tg++ \t\tgcc \t\tlibc-dev \t\tmake \t\tpkgconf \t\tre2c”, “PHP\_INI\_DIR=/usr/local/etc/php”, “PHP\_CFLAGS=-fstack-protector-strong -fpic -fpie -O2 -D\_LARGEFILE\_SOURCE -D\_FILE\_OFFSET\_BITS=64”, “PHP\_CPPFLAGS=-fstack-protector-strong -fpic -fpie -O2 -D\_LARGEFILE\_SOURCE -D\_FILE\_OFFSET\_BITS=64”, “PHP\_LDFLAGS=-Wl,-O1 -pie”, “GPG\_KEYS=1198C0117593497A5EC5C199286AF1F9897469DC C28D937575603EB4ABB725861C0779DC5C0A9DE4 AFD8691FDAEDF03BDF6E460563F15A9B715376CA”, “PHP\_VERSION=8.3.11”, “PHP\_URL=[https://www.php.net/distributions/php-8.3.11.tar.xz](https://www.php.net/distributions/php-8.3.11.tar.xz)”, “PHP\_ASC\_URL=[https://www.php.net/distributions/php-8.3.11.tar.xz.asc](https://www.php.net/distributions/php-8.3.11.tar.xz.asc)”, “PHP\_SHA256=b862b098a08ab9bf4b36ed12c7d0d9f65353656b36fb0e3c5344093aceb35802” ], “Cmd”: null, “Healthcheck”: { “Test”: [ “CMD-SHELL”, “/healthcheck.sh” ] }, “Image”: “nextcloud/all-in-one:latest”, “Volumes”: null, “WorkingDir”: “/var/www/docker-aio”, “Entrypoint”: [ “/start.sh” ], “OnBuild”: null, “Labels”: {}, “StopSignal”: “SIGQUIT” }, “NetworkSettings”: { “Bridge”: “”, “SandboxID”: “2d7df8852b69a7835e652e279cb471deda0b211f45d53d5a70435de28a07ffb7”, “SandboxKey”: “/var/run/docker/netns/2d7df8852b69”, “Ports”: { “80/tcp”: [ { “HostIp”: “0.0.0.0”, “HostPort”: “80” } ], “8080/tcp”: [ { “HostIp”: “0.0.0.0”, “HostPort”: “8080” } ], “8443/tcp”: [ { “HostIp”: “0.0.0.0”, “HostPort”: “8443” } ], “9000/tcp”: null }, “HairpinMode”: false, “LinkLocalIPv6Address”: “”, “LinkLocalIPv6PrefixLen”: 0, “SecondaryIPAddresses”: null, “SecondaryIPv6Addresses”: null, “EndpointID”: “”, “Gateway”: “”, “GlobalIPv6Address”: “”, “GlobalIPv6PrefixLen”: 0, “IPAddress”: “”, “IPPrefixLen”: 0, “IPv6Gateway”: “”, “MacAddress”: “”, “Networks”: { “nextcloud-aio”: { “IPAMConfig”: null, “Links”: null, “Aliases”: [ “f08b39e67ad3” ], “MacAddress”: “02:42:ac:12:00:02”, “DriverOpts”: null, “NetworkID”: “7be0281a22caa6a8d60972c35dc71fe814ffc6fb625f0ef3eae957843fdb9b3f”, “EndpointID”: “b55f5d3af733bf260c6b0e57c4b6c12d1ba95124ee549a0ffd9a462361b48dcc”, “Gateway”: “172.18.0.1”, “IPAddress”: “172.18.0.2”, “IPPrefixLen”: 16, “IPv6Gateway”: “”, “GlobalIPv6Address”: “”, “GlobalIPv6PrefixLen”: 0, “DNSNames”: [ “nextcloud-aio-mastercontainer”, “f08b39e67ad3”, “fd0a032207e3” ] } } } } ] - The output of your Apache/nginx/system log in `/var/log/ ____ `: - For Docker/Podman post STDOUT of the container (run `docker logs {container name}`) ```auto PASTE HERE ``` docker logs nextcloud-aio-mastercontainer Trying to fix docker.sock permissions internally… Adding internal www-data to group root WARNING: No blkio throttle.read\_bps\_device support WARNING: No blkio throttle.write\_bps\_device support WARNING: No blkio throttle.read\_iops\_device support WARNING: No blkio throttle.write\_iops\_device support WARNING: daemon is not using the default seccomp profile WARNING: No blkio throttle.read\_bps\_device support WARNING: No blkio throttle.write\_bps\_device support WARNING: No blkio throttle.read\_iops\_device support WARNING: No blkio throttle.write\_iops\_device support WARNING: daemon is not using the default seccomp profile Initial startup of Nextcloud All-in-One complete! You should be able to open the Nextcloud AIO Interface now on port 8080 of this server! E.g. [https://internal.ip.of.this.server:8080](https://internal.ip.of.this.server:8080) ⚠ Important: do always use an ip-address if you access this port and not a domain as HSTS might block access to it later! If your server has port 80 and 8443 open and you point a domain to your server, you can get a valid certificate automatically by opening the Nextcloud AIO Interface via: [https://your-domain-that-points-to-this-server.tld:8443](https://your-domain-that-points-to-this-server.tld:8443) [Mon Sep 16 16:21:34.947766 2024] [mpm\_event:notice] [pid 166:tid 166] AH00489: Apache/2.4.62 (Unix) OpenSSL/3.3.2 configured – resuming normal operations [Mon Sep 16 16:21:34.947819 2024] [core:notice] [pid 166:tid 166] AH00094: Command line: ‘httpd -D FOREGROUND’ [16-Sep-2024 16:21:34] NOTICE: fpm is running, pid 172 [16-Sep-2024 16:21:34] NOTICE: ready to handle connections {“level”:“info”,“ts”:1726503694.9780147,“msg”:“using config from file”,“file”:“/Caddyfile”} {“level”:“info”,“ts”:1726503694.979911,“msg”:“adapted config to JSON”,“adapter”:“caddyfile”} Total reclaimed space: 0B WARNING: No blkio throttle.read\_bps\_device support WARNING: No blkio throttle.write\_bps\_device support WARNING: No blkio throttle.read\_iops\_device support WARNING: No blkio throttle.write\_iops\_device support WARNING: daemon is not using the default seccomp profile WARNING: No blkio throttle.read\_bps\_device support WARNING: No blkio throttle.write\_bps\_device support WARNING: No blkio throttle.read\_iops\_device support WARNING: No blkio throttle.write\_iops\_device support WARNING: daemon is not using the default seccomp profile Initial startup of Nextcloud All-in-One complete! You should be able to open the Nextcloud AIO Interface now on port 8080 of this server! E.g. [https://internal.ip.of.this.server:8080](https://internal.ip.of.this.server:8080) ⚠ Important: do always use an ip-address if you access this port and not a domain as HSTS might block access to it later! If your server has port 80 and 8443 open and you point a domain to your server, you can get a valid certificate automatically by opening the Nextcloud AIO Interface via: [https://your-domain-that-points-to-this-server.tld:8443](https://your-domain-that-points-to-this-server.tld:8443) {“level”:“info”,“ts”:1726590645.6996007,“msg”:“using config from file”,“file”:“/Caddyfile”} {“level”:“info”,“ts”:1726590645.7035983,“msg”:“adapted config to JSON”,“adapter”:“caddyfile”} [Tue Sep 17 16:30:45.717324 2024] [mpm\_event:notice] [pid 155:tid 155] AH00489: Apache/2.4.62 (Unix) OpenSSL/3.3.2 configured – resuming normal operations [Tue Sep 17 16:30:45.717358 2024] [core:notice] [pid 155:tid 155] AH00094: Command line: ‘httpd -D FOREGROUND’ [17-Sep-2024 16:30:45] NOTICE: fpm is running, pid 161 [17-Sep-2024 16:30:45] NOTICE: ready to handle connections Deleting duplicate sessions NOTICE: PHP message: Slim Application Error Type: Exception Code: 0 Message: Could not start container nextcloud-aio-borgbackup: Server error: `POST http://127.0.0.1/v1.41/containers/nextcloud-aio-borgbackup/start` resulted in a `500 Internal Server Error` response: {“message”:“error while creating mount source path ‘/r/NC/Backup’: mkdir /r: file exists”} File: /var/www/docker-aio/php/src/Docker/DockerActionManager.php Line: 192 Trace: #0 /var/www/docker-aio/php/src/Controller/DockerController.php(66): AIO\Docker\DockerActionManager-\>StartContainer(Object(AIO\Container\Container)) #1 /var/www/docker-aio/php/src/Controller/DockerController.php(102): AIO\Controller\DockerController-\>PerformRecursiveContainerStart(‘nextcloud-aio-b…’) #2 /var/www/docker-aio/php/src/Controller/DockerController.php(89): AIO\Controller\DockerController-\>startBackup() #3 /var/www/docker-aio/php/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(38): AIO\Controller\DockerController-\>StartBackupContainerBackup(Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array) #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(363): Slim\Handlers\Strategies\RequestResponse-\>\_\_invoke(Array, Object(GuzzleHttp\Psr7\ServerRequest), Object(GuzzleHttp\Psr7\Response), Array) #5 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\Routing\Route-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Slim\MiddlewareDispatcher-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/Route.php(321): Slim\MiddlewareDispatcher-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(74): Slim\Routing\Route-\>run(Object(GuzzleHttp\Psr7\ServerRequest)) #9 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(177): Slim\Csrf\Guard-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner)) #11 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(115): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #12 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #13 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(38): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #14 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(280): AIO\Middleware\AuthMiddleware-\>\_\_invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #15 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #16 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #17 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #18 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #19 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #20 /var/www/docker-aio/php/public/index.php(185): Slim\App-\>run() #21 {main} Tips: To display error details in HTTP response set “displayErrorDetails” to true in the ErrorHandler constructor. NOTICE: PHP message: 404 Not Found Type: Slim\Exception\HttpNotFoundException Code: 404 Message: Not found. File: /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/RoutingMiddleware.php Line: 76 Trace: #0 /var/www/docker-aio/php/vendor/slim/slim/Slim/Routing/RouteRunner.php(62): Slim\Middleware\RoutingMiddleware-\>performRouting(Object(GuzzleHttp\Psr7\ServerRequest)) #1 /var/www/docker-aio/php/vendor/slim/csrf/src/Guard.php(482): Slim\Routing\RouteRunner-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #2 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(177): Slim\Csrf\Guard-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Slim\Routing\RouteRunner)) #3 /var/www/docker-aio/php/vendor/slim/twig-view/src/TwigMiddleware.php(115): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #4 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Views\TwigMiddleware-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #5 /var/www/docker-aio/php/src/Middleware/AuthMiddleware.php(38): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #6 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(280): AIO\Middleware\AuthMiddleware-\>\_\_invoke(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #7 /var/www/docker-aio/php/vendor/slim/slim/Slim/Middleware/ErrorMiddleware.php(77): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #8 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(129): Slim\Middleware\ErrorMiddleware-\>process(Object(GuzzleHttp\Psr7\ServerRequest), Object(Psr\Http\Server\RequestHandlerInterface@anonymous)) #9 /var/www/docker-aio/php/vendor/slim/slim/Slim/MiddlewareDispatcher.php(73): Psr\Http\Server\RequestHandlerInterface@anonymous-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #10 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(209): Slim\MiddlewareDispatcher-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #11 /var/www/docker-aio/php/vendor/slim/slim/Slim/App.php(193): Slim\App-\>handle(Object(GuzzleHttp\Psr7\ServerRequest)) #12 /var/www/docker-aio/php/public/index.php(185): Slim\App-\>run() #13 {main} Tips: To display error details in HTTP response set “displayErrorDetails” to true in the ErrorHandler constructor. nextcloud-aio-domaincheck Deleted Images: untagged: nextcloud/aio-domaincheck@sha256:2e5e11d3a11b9ea7d242796dfb7313e4642810f8b6cccd77995dbd07b2d62a4b deleted: sha256:d00a9a2fbbcf099efef903f484dcc69a8cf9078377f2db67962366cbdbac56cf deleted: sha256:5442dbd26bd38a62569a33607eae6eb605e4cbdf0d5a651e377231e15c65b56b deleted: sha256:245e3d9dbd45d1db7b2b31333834a674086824afcdee79000ac9c24440b21eda deleted: sha256:be266b831a5f88f0e3ceb470e8e28be0739640bb4916f22caaf2c0dd6f0b1f6a Total reclaimed space: 12.06MB - errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. - ```auto PASTE HERE ``` I DON’T KNOW HOW TO ACCESS ---
**Author:** ![szaimen](https://help.nextcloud.com/user_avatar/help.nextcloud.com/szaimen/32/63019_2.png) [@szaimen](https://help.nextcloud.com/u/szaimen)\ **Post date:** [September 18, 2024, 2:00pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/5 "2024-09-18T14:00:42Z")
Hi @danielsadeh can you check [What can I do when Nextcloud is not reachable via my domain or if I get `SSL_ERROR_INTERNAL_ERROR_ALERT` or `ERR_SSL_PROTOCOL_ERROR` when opening my Nextcloud domain? · nextcloud/all-in-one · Discussion #2105 · GitHub](https://github.com/nextcloud/all-in-one/discussions/2105)? ---
**Author:** ![danielsadeh](https://help.nextcloud.com/user_avatar/help.nextcloud.com/danielsadeh/32/67611_2.png) [@danielsadeh](https://help.nextcloud.com/u/danielsadeh)\ **Post date:** [September 18, 2024, 2:01pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/6 "2024-09-18T14:01:39Z")
Thanks. I tried incognito and this is what I got: **[nextcloud.org](http://nextcloud.org)**’s DNS address could not be found. Diagnosing the problem. DNS\_PROBE\_POSSIBLE ---
**Author:** ![danielsadeh](https://help.nextcloud.com/user_avatar/help.nextcloud.com/danielsadeh/32/67611_2.png) [@danielsadeh](https://help.nextcloud.com/u/danielsadeh)\ **Post date:** [September 18, 2024, 2:10pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/7 "2024-09-18T14:10:03Z")
The errors I see in the logs relating to DNS namerecords {“level”:“error”,“ts”:1726611308.2540658,“logger”:“tls.issuance.acme.acme\_client”,“msg”:“challenge failed”,“identifier”:“[XXX.duckdns.org](http://XXX.duckdns.org)”,“challenge\_type”:“tls-alpn-01”,“problem”:{“type”:“urn:ietf:params:acme:error:dns”,“title”:“”,“detail”:“During secondary validation: DNS problem: SERVFAIL looking up A for [XXX.duckdns.org](http://XXX.duckdns.org) - the domain’s nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for [XXX.duckdns.org](http://XXX.duckdns.org) - the domain’s nameservers may be malfunctioning”,“instance”:“”,“subproblems”:}} ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [December 17, 2024, 2:10pm UTC](https://help.nextcloud.com/t/error-err-ssl-protocol-error/204238/8 "2024-12-17T14:10:59Z")
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