Error after updating to nc29.0.0 will not allow login with GroupFolders App

ℹ️ Support
, ,
1
Support intro

This install was working fine until I updated core and some of the apps. Now it gives an internal server error.

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. :heart:

The Basics

  • Nextcloud Server version (e.g., 29.0.0):
    • 29.0.0
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 22.04.5 LTS
  • Web server and version (e.g, Apache 2.4.25):
    • Apache/2.4.52 (Ubuntu)
  • PHP version (e.g, 8.3):
    • PHP 8.1.2-1ubuntu2.20 (cli)
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • days after it was updated, but it had not been used, the next logon failed.
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • Bare Metal
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing:

When I try to log in, we get the error message in the GUI:
Internal Server Error
The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

Technical details
Remote Address: 5x.1x2.0.5x
Request ID: j0nKxxxxxxxxxxxxxZw4kl

Steps to replicate it (hint: details matter!):

  1. Just try to log in with an existing account.

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

{"reqId":"j0nK1lAtxFyKLuMZw4kl","level":3,"time":"2025-02-10T19:51:20+00:00","remoteAddr":"5x.1xx.1x.5x","user":"jfxxxer@xxx.xxces","app":"index","method":"POST","url":"/index.php/login","message":"call_user_func_array(): Argument #1 ($callback) must be a valid callback, class OC\\Files\\Storage\\LocalRootStorage does not have a method \"setOwner\" in file '/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php' line 533","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0","version":"29.0.0.19","exception":{"Exception":"Exception","Message":"call_user_func_array(): Argument #1 ($callback) must be a valid callback, class OC\\Files\\Storage\\LocalRootStorage does not have a method \"setOwner\" in file '/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php' line 533","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":170,"Previous":{"Exception":"TypeError","Message":"call_user_func_array(): Argument #1 ($callback) must be a valid callback, class OC\\Files\\Storage\\LocalRootStorage does not have a method \"setOwner\"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":533,"function":"call_user_func_array"},{"function":"__call","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":533,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":282,"function":"__call","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":178,"function":"getTrashMount","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->"},{"function":"OCA\\GroupFolders\\Mount\\{closure}","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/apps/groupfolders/lib/Mount/MountProvider.php","line":143,"function":"array_map"},{"file":"/var/www/nextcloud/lib/private/Files/Config/MountProviderCollection.php","line":89,"function":"getMountsForUser","class":"OCA\\GroupFolders\\Mount\\MountProvider","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Config/MountProviderCollection.php","line":138,"function":"getMountsFromProvider","class":"OC\\Files\\Config\\MountProviderCollection","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":221,"function":"addMountForUser","class":"OC\\Files\\Config\\MountProviderCollection","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":320,"function":"OC\\Files\\{closure}","class":"OC\\Files\\SetupManager","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":222,"function":"setupForUserWith","class":"OC\\Files\\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Filesystem.php","line":362,"function":"setupForUser","class":"OC\\Files\\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Cache/File.php","line":56,"function":"initMountPoints","class":"OC\\Files\\Filesystem","type":"::"},{"file":"/var/www/nextcloud/lib/private/Cache/File.php","line":177,"function":"getStorage","class":"OC\\Cache\\File","type":"->"},{"file":"/var/www/nextcloud/lib/base.php","line":884,"function":"gc","class":"OC\\Cache\\File","type":"->"},{"function":"{closure}","class":"OC","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Hooks/EmitterTrait.php","line":105,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Hooks/PublicEmitter.php","line":40,"function":"emit","class":"OC\\Hooks\\BasicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/User/Session.php","line":412,"function":"emit","class":"OC\\Hooks\\PublicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/CompleteLoginCommand.php","line":43,"function":"completeLogin","class":"OC\\User\\Session","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/ALoginCommand.php","line":39,"function":"process","class":"OC\\Authentication\\Login\\CompleteLoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/LoggedInCheckCommand.php","line":60,"function":"processNextOrFinishSuccessfully","class":"OC\\Authentication\\Login\\ALoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/ALoginCommand.php","line":39,"function":"process","class":"OC\\Authentication\\Login\\LoggedInCheckCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/EmailLoginCommand.php","line":68,"function":"processNextOrFinishSuccessfully","class":"OC\\Authentication\\Login\\ALoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/ALoginCommand.php","line":39,"function":"process","class":"OC\\Authentication\\Login\\EmailLoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/UidLoginCommand.php","line":53,"function":"processNextOrFinishSuccessfully","class":"OC\\Authentication\\Login\\ALoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/ALoginCommand.php","line":39,"function":"process","class":"OC\\Authentication\\Login\\UidLoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/UserDisabledCheckCommand.php","line":57,"function":"processNextOrFinishSuccessfully","class":"OC\\Authentication\\Login\\ALoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/ALoginCommand.php","line":39,"function":"process","class":"OC\\Authentication\\Login\\UserDisabledCheckCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/PreLoginHookCommand.php","line":52,"function":"processNextOrFinishSuccessfully","class":"OC\\Authentication\\Login\\ALoginCommand","type":"->"},{"file":"/var/www/nextcloud/lib/private/Authentication/Login/Chain.php","line":107,"function":"process","class":"OC\\Authentication\\Login\\PreLoginHookCommand","type":"->"},{"file":"/var/www/nextcloud/core/Controller/LoginController.php","line":351,"function":"process","class":"OC\\Authentication\\Login\\Chain","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":232,"function":"tryLogin","class":"OC\\Core\\Controller\\LoginController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":138,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":338,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1050,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":49,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","Line":533},"message":"call_user_func_array(): Argument #1 ($callback) must be a valid callback, class OC\\Files\\Storage\\LocalRootStorage does not have a method \"setOwner\" in file '/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php' line 533","exception":{},"CustomMessage":"call_user_func_array(): Argument #1 ($callback) must be a valid callback, class OC\\Files\\Storage\\LocalRootStorage does not have a method \"setOwner\" in file '/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php' line 533"}}

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nextcloud.xxx.xxxices",
            "ncxx.xxx.xxxices"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.0.19",
        "overwrite.cli.url": "https:\/\/ncxx.xxx.xxxices",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "skeletondirectory": "",
        "loglevel": 3,
        "log_type": "file",
        "logfile": "nextcloud-cfg.log",
        "session_lifetime": 3600,
        "session_keepalive": false,
        "remember_login_cookie_lifetime": 3600,
        "auto_logout": true,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "app_install_overwrite": [
            "twofactor_email"
        ],
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***"
    }
}

Apps

The output of occ app:list (if possible).

Enabled:

  • admin_audit: 1.19.0
  • bruteforcesettings: 2.9.0
  • cloud_federation_api: 1.12.0
  • comments: 1.19.0
  • contactsinteraction: 1.10.0
  • dashboard: 7.9.0
  • dav: 1.30.1
  • federatedfilesharing: 1.19.0
  • files: 2.1.0
  • files_antivirus: 5.6.1
  • files_downloadlimit: 2.0.0
  • files_pdfviewer: 2.10.0
  • files_reminders: 1.2.0
  • files_sharing: 1.21.0
  • files_trashbin: 1.19.0
  • files_versions: 1.22.0
  • firstrunwizard: 2.18.0
  • groupfolders: 17.0.9
  • logreader: 2.14.0
  • lookup_server_connector: 1.17.0
  • notifications: 2.17.0
  • oauth2: 1.17.0
  • password_policy: 1.19.0
  • polls: 7.2.9
  • privacy: 1.13.0
  • provisioning_api: 1.19.0
  • recommendations: 2.1.0
  • related_resources: 1.4.0
  • serverinfo: 1.19.0
  • settings: 1.12.0
  • support: 1.12.0
  • survey_client: 1.17.0
  • systemtags: 1.19.0
  • text: 3.10.0
  • theming: 2.4.0
  • twofactor_backupcodes: 1.18.0
  • twofactor_email: 2.7.4
  • twofactor_totp: 11.0.0-dev
  • updatenotification: 1.19.1
  • viewer: 2.3.0
  • workflowengine: 2.11.0
    Disabled:
  • activity: 2.21.1 (installed 2.21.1)
  • circles: 29.0.0-dev (installed 29.0.0-dev)
  • encryption: 2.17.0
  • federation: 1.19.0 (installed 1.19.0)
  • files_external: 1.21.0
  • forms: 4.3.6 (installed 4.3.6)
  • nextcloud_announcements: 1.18.0 (installed 1.18.0)
  • photos: 2.5.0 (installed 2.5.0)
  • sharebymail: 1.19.0 (installed 1.19.0)
  • suspicious_login: 7.0.0
  • user_ldap: 1.20.0
  • user_status: 1.9.0 (installed 1.9.0)
  • weather_status: 1.9.0 (installed 1.9.0)

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

Please test with an up-to-date maintenance release. This looks like something that was fixed a long time ago. The current maintenance release of v29 is 29.0.11 so you’re quite a few behind.

3

Thank you for that helpful and timely suggestion. I certainly do need to update again to the latest sub-version. We were in a bind to get the service up immediately and so returned to the regular folders shared to groups.