Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 17.x (cannot check, NC not accessible)
Operating system and version (eg, Ubuntu 20.04): CentOS Linux 7 (Core)
PHP version (eg, 7.4): PHP 7.3.28
The issue you are facing:
After updating 2 apps, my nextcloud shows an error 500 when trying to access the Nextcloud via Browser.
php occ app:check-mode results in this error message.
PHP Fatal error: Interface ‘OCP\AppFramework\Bootstrap\IBootstrap’ not found in /var/www/virtual/bz5/html/nextcloud/apps/files_texteditor/lib/AppInfo/Application.php on line 37
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
Cannot access the nextcloud, sorry, no admin logs
How can i fix this?
regards Michael