Endless login loop on Synology

ℹ️ Support
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1

Nextcloud version (eg, 18.0.2): 18.0.4
Operating system and version (eg, Ubuntu 20.04): Synology DSM
PHP version (eg, 7.1): MariaDB 10

Hello all, I have installed NextCloud (non Docker version) on my home Synology DSM and things have been ticking along without much trouble.

Today however, each time I attempt to login as usual via my browser, I enter the username and password however I am returned to the same login page via an endless loop and the address bar shows;
http://192.168.1.67/nextcloud/index.php/login?redirect_url=/nextcloud/index.php/apps/files/

I have searched for any possible solutions, however all suggestions found quickly exceed my abilities.

Can anyone please advise how to fix?

Kind regards.

2

Can you try to reset your password over occ comand?

Resetting a lost admin password

3

Hello.,

I SSH in and type;
sudo -u www-data php /var/www/nextcloud/occ user:resetpassword admin

However it returns the following error;
sudo: unknown user: www-data
sudo: unable to initialise policy plugin

4

Go to the root folder of your installation and type “ls -la” and have a look which is your webserver user.

5

Hello,

After navagating to the installation folder and typing ls - la I get the following;

20200508_180755