i have nextcloud 17 and onlyoffice last version on ubuntu lxd.
fram webpage in myclod copy and moved some folder, after that all moved document failed to open error says: Download failed. Press “ok” to returnto document list
from nextclod log when i try to open it: Exception":“OCP\Encryption\Exceptions\GenericEncryptionException”,“Message”:“Bad Signature”,“Code”:0,“Trace”:[{“file”:"/var/www/nextcloud/apps/encryption/lib/Crypto/Crypt.php",“line”:467,“function”:“checkSignature”,“class”:…
hello Jimmy, can you please explain, what should do it now. i really hangs on it. thanks. and it not working for all moved directory all other is working fine.
i dunno know how big/large those files/folders from mycloud were…
and how you got them copied to your nextcloud.
in case of drag & drop it really could take a while…
plus apparently you have turned enchrytion already on… which means: every single file that you’re transferring to your nc needs to be enchrypted. that might take a while (depending upon how fast your installation computer is/works).
so my suggestion was: just wait a while and let your machine do the work… and then go and check again
i don’t know how big was directories (client has moved) if i from files system as root login to ubuntu and move it in old place will then work? it’s going more that 3 hours and still is not work.
the server is fast but user was in vpn with very low connection of vpn.
no no. customer has moved (ordinary copy moved from web site) to other folder for the 4-5 hours ago.
What i asked is, it will be help to move back to older folder not from web site but moving from ubuntu file server?
it’s working when i just moving file in file systems to other folder. but i don’t know it working in my case. that file i moved it’s already working. but i don’t know what happen when i moved a file that already failed to open