Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.3.2
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 20.04.5 LTS
- Web server and version (e.g, Apache 2.4.25):
- Apache/2.4.41
- PHP version (e.g, 8.3):
- PHP 8.2
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
Post Upgrade to version 32
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
- The Download option for folders (for old ones, created pre-upgrade) was not appearing. However, if we create a new folder, the option is available.
Nextcloud
{“reqId”:“A8Gk7gL78endofBGjlBJ”,“level”:3,“time”:“2025-12-16T10:00:43+05:30”,“remoteAddr”:“10.20.4.25”,“user”:“sharad.jash”,“app”:“no app in context”,“method”:“PROPFIND”,“url”:“/remote.php/dav/files/sharad.jash/Documents/PC-Docs”,“message”:“Could not resolve OCP\\ILogger! Class can not be instantiated”,“userAgent”:“Mozilla/5.0 (Windows) mirall/3.15.2 (build 20241216) (Nextcloud, windows-10.0.19044 ClientArchitecture: x86_64 OsArchitecture: x86_64)”,“version”:“32.0.3.2”,“clientReqId”:“db03a813-09b6-46bb-97c1-83c19bdf313b”,“exception”:{“Exception”:“OCP\\AppFramework\\QueryException”,“Message”:“Could not resolve OCP\\ILogger! Class can not be instantiated”,“Code”:0,“Trace”:\[{“function”:“OC\\AppFramework\\Utility\\{closure}”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”,“args”:\[“\*\*\* sensitive parameters replaced ***“\]},{“file”:”/web/service/lib/private/AppFramework/Utility/SimpleContainer.php",“line”:77,“function”:“array_map”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:72,“function”:“buildClassConstructorParameters”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:122,“function”:“buildClass”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:140,“function”:“resolve”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/DependencyInjection/DIContainer.php”,“line”:352,“function”:“query”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/DependencyInjection/DIContainer.php”,“line”:324,“function”:“queryNoFallback”,“class”:“OC\\AppFramework\\DependencyInjection\\DIContainer”,“type”:“->”},{“file”:“/web/service/apps/ransomware_protection/lib/AppInfo/Application.php”,“line”:70,“function”:“query”,“class”:“OC\\AppFramework\\DependencyInjection\\DIContainer”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Mount/MountPoint.php”,“line”:240,“function”:“addStorageWrapperCallback”,“class”:“OCA\\RansomwareProtection\\AppInfo\\Application”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Storage/StorageFactory.php”,“line”:29,“function”:“wrapStorage”,“class”:“OC\\Files\\Mount\\MountPoint”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Filesystem.php”,“line”:183,“function”:“addStorageWrapper”,“class”:“OC\\Files\\Storage\\StorageFactory”,“type”:“->”},{“file”:“/web/service/apps/ransomware_protection/lib/AppInfo/Application.php”,“line”:58,“function”:“addStorageWrapper”,“class”:“OC\\Files\\Filesystem”,“type”:“::”},{“file”:“/web/service/lib/private/legacy/OC_Hook.php”,“line”:85,“function”:“addStorageWrapper”,“class”:“OCA\\RansomwareProtection\\AppInfo\\Application”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:233,“function”:“emit”,“class”:“OC_Hook”,“type”:“::”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:313,“function”:“oneTimeUserSetup”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:204,“function”:“setupForUserWith”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:390,“function”:“setupForUser”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Mount/Manager.php”,“line”:75,“function”:“setupForPath”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/View.php”,“line”:1420,“function”:“find”,“class”:“OC\\Files\\Mount\\Manager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Node/Root.php”,“line”:178,“function”:“getFileInfo”,“class”:“OC\\Files\\View”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Node/LazyUserFolder.php”,“line”:32,“function”:“get”,“class”:“OC\\Files\\Node\\Root”,“type”:“->”},{“function”:“OC\\Files\\Node\\{closure}”,“class”:“OC\\Files\\Node\\LazyUserFolder”,“type”:“->”,“args”:\["*** sensitive parameters replaced ***“\]},{“file”:”/web/service/lib/private/Files/Node/LazyFolder.php",“line”:50,“function”:“call_user_func”},{“file”:“/web/service/lib/private/Files/Node/LazyFolder.php”,“line”:64,“function”:“getRealFolder”,“class”:“OC\\Files\\Node\\LazyFolder”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Node/LazyFolder.php”,“line”:173,“function”:“\__call”,“class”:“OC\\Files\\Node\\LazyFolder”,“type”:“->”},{“file”:“/web/service/apps/dav/lib/Connector/Sabre/Directory.php”,“line”:177,“function”:“getStorage”,“class”:“OC\\Files\\Node\\LazyFolder”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/Tree.php”,“line”:95,“function”:“getChild”,“class”:“OCA\\DAV\\Connector\\Sabre\\Directory”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:971,“function”:“getNodeForPath”,“class”:“Sabre\\DAV\\Tree”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:1664,“function”:“getPropertiesIteratorForPath”,“class”:“Sabre\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:1649,“function”:“writeMultiStatus”,“class”:“Sabre\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/CorePlugin.php”,“line”:346,“function”:“generateMultiStatus”,“class”:“Sabre\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/event/lib/WildcardEmitterTrait.php”,“line”:89,“function”:“httpPropFind”,“class”:“Sabre\\DAV\\CorePlugin”,“type”:“->”},{“file”:“/web/service/3rdparty/sabre/dav/lib/DAV/Server.php”,“line”:472,“function”:“emit”,“class”:“Sabre\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/apps/dav/lib/Connector/Sabre/Server.php”,“line”:211,“function”:“invokeMethod”,“class”:“Sabre\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/apps/dav/lib/Server.php”,“line”:424,“function”:“start”,“class”:“OCA\\DAV\\Connector\\Sabre\\Server”,“type”:“->”},{“file”:“/web/service/apps/dav/appinfo/v2/remote.php”,“line”:22,“function”:“exec”,“class”:“OCA\\DAV\\Server”,“type”:“->”},{“file”:“/web/service/remote.php”,“line”:151,“args”:\[“/web/service/apps/dav/appinfo/v2/remote.php”\],“function”:“require_once”}\],“File”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“Line”:108,“Previous”:{“Exception”:“OCP\\AppFramework\\QueryException”,“Message”:“Could not resolve OCP\\ILogger! Class can not be instantiated”,“Code”:0,“Trace”:\[{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:140,“function”:“resolve”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/ServerContainer.php”,“line”:154,“function”:“query”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/DependencyInjection/DIContainer.php”,“line”:320,“function”:“query”,“class”:“OC\\ServerContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:90,“function”:“query”,“class”:“OC\\AppFramework\\DependencyInjection\\DIContainer”,“type”:“->”},{“function”:“OC\\AppFramework\\Utility\\{closure}”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”,“args”:\["*** sensitive parameters replaced \*\*\*”\]},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:77,“function”:“array_map”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:72,“function”:“buildClassConstructorParameters”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:122,“function”:“buildClass”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/Utility/SimpleContainer.php”,“line”:140,“function”:“resolve”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/DependencyInjection/DIContainer.php”,“line”:352,“function”:“query”,“class”:“OC\\AppFramework\\Utility\\SimpleContainer”,“type”:“->”},{“file”:“/web/service/lib/private/AppFramework/DependencyInjection/DIContainer.php”,“line”:324,“function”:“queryNoFallback”,“class”:“OC\\AppFramework\\DependencyInjection\\DIContainer”,“type”:“->”},{“file”:“/web/service/apps/ransomware_protection/lib/AppInfo/Application.php”,“line”:70,“function”:“query”,“class”:“OC\\AppFramework\\DependencyInjection\\DIContainer”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Mount/MountPoint.php”,“line”:240,“function”:“addStorageWrapperCallback”,“class”:“OCA\\RansomwareProtection\\AppInfo\\Application”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Storage/StorageFactory.php”,“line”:29,“function”:“wrapStorage”,“class”:“OC\\Files\\Mount\\MountPoint”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Filesystem.php”,“line”:183,“function”:“addStorageWrapper”,“class”:“OC\\Files\\Storage\\StorageFactory”,“type”:“->”},{“file”:“/web/service/apps/ransomware_protection/lib/AppInfo/Application.php”,“line”:58,“function”:“addStorageWrapper”,“class”:“OC\\Files\\Filesystem”,“type”:“::”},{“file”:“/web/service/lib/private/legacy/OC_Hook.php”,“line”:85,“function”:“addStorageWrapper”,“class”:“OCA\\RansomwareProtection\\AppInfo\\Application”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:233,“function”:“emit”,“class”:“OC_Hook”,“type”:“::”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:313,“function”:“oneTimeUserSetup”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:204,“function”:“setupForUserWith”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/SetupManager.php”,“line”:390,“function”:“setupForUser”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/Mount/Manager.php”,“line”:75,“function”:“setupForPath”,“class”:“OC\\Files\\SetupManager”,“type”:“->”},{“file”:“/web/service/lib/private/Files/View.php”,“line”:1420,"
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"eva.ir.in",
"ecl.ir.in"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"overwrite.cli.url": "https:\/\/ecloud.ir.in",
"version": "32.0.3.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"objectstore": {
"class": "\\OC\\Files\\ObjectStore\\S3",
"arguments": {
"bucket": "vaultdata",
"autocreate": true,
"key": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"hostname": "s3-pdc.ir.in",
"port": 443,
"use_ssl": true,
"region": "optional",
"use_path_style": true
}
},
"maintenance": false,
"bulkupload.enabled": "false",
"filelocking.enabled": true,
"knowledgebaseenabled": false,
"logtimezone": "Asia\/Kolkata",
"log_rotate_size": 52428800,
"loglevel": 3,
"lost_password_link": "https:\/\/adauth.ipr.res.in\/forget-password",
"app_install_overwrite": [
"ojsxc",
"ldapcontacts",
"w2g2",
"groupfolders",
"ransomware_protection",
"files_lock",
"files_retention",
"admin_notifications"
],
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"auth.webauthn.enabled": false,
"htaccess.RewriteBase": "\/",
"onlyoffice": {
"verify_peer_off": true
},
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"auth.bruteforce.protection.enabled": true,
"session_lifetime": 7200,
"session_keepalive": false,
"auto_logout": true,
"remember_login_cookie_lifetime": 1296000,
"allow_local_remote_servers": true,
"forbidden_filename_basenames": [
"con",
"prn",
"aux",
"nul",
"com0",
"com1",
"com2",
"com3",
"com4",
"com5",
"com6",
"com7",
"com8",
"com9",
"com\u00b9",
"com\u00b2",
"com\u00b3",
"lpt0",
"lpt1",
"lpt2",
"lpt3",
"lpt4",
"lpt5",
"lpt6",
"lpt7",
"lpt8",
"lpt9",
"lpt\u00b9",
"lpt\u00b2",
"lpt\u00b3"
],
"forbidden_filename_characters": [
"<",
">",
":",
"\"",
"|",
"?",
"*",
"\\",
"\/"
],
"forbidden_filename_extensions": [
" ",
".",
".filepart",
".part"
],
"defaultapp": "",
"files.chunked_upload.max_size": 40971520000
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- activity: 5.0.0-dev.0
- admin_audit: 1.22.0
- bruteforcesettings: 5.0.0-dev.0
- calendar_resource_management: 0.10.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contacts: 8.1.1
- dashboard: 7.12.0
- dav: 1.34.2
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_accesscontrol: 3.0.2
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0
- files_retention: 3.0.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- forms: 5.2.3
- groupfolders: 20.1.6
- impersonate: 3.0.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- nextcloud_announcements: 4.0.0-dev.0
- notes: 4.12.4
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- ownershiptransfer: 1.3.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- profile: 1.1.0
- provisioning_api: 1.22.0
- ransomware_protection: 1.14.0
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- richdocuments: 9.0.2
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- theming_customcss: 1.19.0
- twofactor_backupcodes: 1.21.0
- updatenotification: 1.22.0
- user_ldap: 1.23.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
