Doesn't play wmv files [nc12]


#1

Nextcloud version (eg, 10.0.2): 12.0.0
Operating system and version (eg, Ubuntu 16.04): Ubuntu 16.04.2
Apache or nginx version (eg, Apache 2.4.25): 2.4.18
PHP version (eg, 5.6): 7.0.4
Is this the first time you’ve seen this error?: yes

Can you reliably replicate it? (If so, please outline steps): Load a link for a shared wmv file.

The issue you are facing: Can’t play wmv file, getting ‘black box’ with a message: > No video with supported format and mime-type found

The output of your Nextcloud log in Admin > Logging:

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php $CONFIG = array ( 'instanceid' => '', 'passwordsalt' => '', 'trusted_domains' => array ( 0 => '', 1 => 'vm-ourcloud', 2 => 'cloud..de', ), 'datadirectory' => '/data', 'dbtype' => 'mysql', 'version' => '12.0.0.29', 'dbname' => '', 'dbhost' => 'localhost', 'dbtableprefix' => 'oc_', 'dbuser' => '', 'dbpassword' => '', 'installed' => true, 'forcessl' => true, 'enable_previews' => true, 'preview_max_x' => NULL, 'preview_max_y' => NULL, 'preview_libreoffice_path' => '/usr/bin/libreoffice', 'preview_office_cl_parameters' => ' --headless --nologo --nofirststartwizard --invisible --norestore -convert-to pdf -outdir ', 'enabledPreviewProviders' => array ( 0 => 'OC\\Preview\\Image', 1 => 'OC\\Preview\\MP3', 2 => 'OC\\Preview\\TXT', 3 => 'OC\\Preview\\MarkDown', ), 'loglevel' => 0, 'ldapIgnoreNamingRules' => false, 'theme' => '', 'maintenance' => false, 'logtimezone' => 'Europe/', 'logfile' => '/data/owncloud.log', 'log_authfailip' => true, 'secret' => '.', 'mail_smtpmode' => 'smtp', 'mail_from_address' => 'edv', 'mail_domain' => '.de', 'mail_smtpauthtype' => 'LOGIN', 'mail_smtphost' => '192.168.178.3', 'mail_smtpport' => '25', 'trashbin_retention_obligation' => 'auto', 'default_language' => 'en_GB', 'overwrite.cli.url' => 'https://cloud..de', );

The output of your Apache/nginx/system log in /var/log/____:

192.168.178.254 - - [07/Jul/2017:12:06:14 +0200] “GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1” 200 983 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /index.php/s/3V9JdHQIelRX3Z8 HTTP/1.1” 200 4624 “https://owa.mycloud.de/owa/redir.aspx?C=-KIx-ZFQbBYQAfciV6VnTCqyHCgrmIwFd8i5ZO6Q33OVHmX3G8XUCA…&URL=https%3a%2f%2fcloud.mycloud.de%2findex.php%2fs%2f3V9JdHQIelRX3Z8” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /core/vendor/select2/select2.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 3809 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /core/css/jquery-ui-fixes.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1652 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/files_pdfviewer/css/style.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 949 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/files_videoplayer/css/style.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2677 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/files_versions/css/versions.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1154 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/gallery/css/slideshow.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1969 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/gallery/css/gallerybutton.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1587 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /apps/gallery/css/share.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2003 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /core/css/jquery.ocdialog.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1312 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /core/vendor/jquery-ui/themes/base/jquery-ui.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 6686 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /index.php/css/core/server.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 14704 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /core/vendor/core.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 279488 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /index.php/css/files_sharing/publicView.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2478 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /index.php/apps/theming/styles?v=28 HTTP/1.1” 200 1728 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:15 +0200] “GET /index.php/css/core/share.css?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2132 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /index.php/js/core/merged-template-prepend.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 40238 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/search/js/search.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 4222 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/l10n/de.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 12715 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/js/backgroundjobs.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1286 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files_pdfviewer/js/previewplugin.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2551 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /index.php/js/core/merged-share-backend.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 23691 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files_videoplayer/js/viewer.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2108 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/gallery/l10n/de.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 3998 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files/l10n/de.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 4451 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files/js/file-upload.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 9985 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files_sharing/l10n/de.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 3298 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files_sharing/js/public.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 5055 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files/js/fileactions.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 6676 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files/js/fileactionsmenu.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2048 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files/js/jquery.fileupload.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 14230 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /apps/files_sharing/js/files_drop.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 2522 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /index.php/js/gallery/scripts-for-file-app.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 55706 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/js/jquery-ui-fixes.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 906 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/js/files/fileinfo.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 1586 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/js/files/client.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 5875 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/js/contactsmenu.js?v=1d2f7b913ed00fa86f9fc843a4acb997-28 HTTP/1.1” 200 4172 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /index.php/apps/theming/js/theming?v=28 HTTP/1.1” 200 1207 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET //core/img/actions/download.svg?v=1 HTTP/1.1” 200 709 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET //core/fonts/OpenSans-Regular.woff HTTP/1.1” 200 21189 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET //core/fonts/OpenSans-Semibold.woff HTTP/1.1” 200 70621 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET //core/fonts/OpenSans-Light.woff HTTP/1.1” 200 63547 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /core/img/actions/toggle-pictures.svg HTTP/1.1” 200 912 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /index.php/apps/theming/logo?v=28 HTTP/1.1” 200 233919 “-” "Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0"
192.168.178.254 - - [07/Jul/2017:12:06:16 +0200] “GET /cron.php HTTP/1.1” 200 1020 “-” “Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0”


#2

Errr… as far as I know, WMV files are generally not supported by NC’s video player app. Only HTML5 compliant video formats (MP4, WebM, OGM) will work out of the box…

Or am I mistaken?


#3

Oh dear! :-/
Good to know.
Thanks a lot!

Edit:
How can I close this issue btw.?


#4

Solved for you :+1:

Just to let you know @ownklaut , your database password and other identifiable information has been public for 3 days.

I’ve just edited it out however you should change the db password asap.


#5

Thanks a lot.
Think I changed all. Wasn’t our domain and the password gibberish and IP adresses I changed as well.


#6

Better, and easier, to just delete it out :slight_smile:


#7

Error is genuine, I changed my browser to the firebox and these all the errors just being Venice, I successfully did this with the help of Firefox support, thanks for this.