Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu Server 24.04
- Web server and version (e.g, Apache 2.4.25):
- Apache 2.4.58
- Reverse proxy and version _(e.g. nginx 1.27.2)
- Unknown but this is a Snap installation
- PHP version (e.g, 8.3):
- 8.3.6
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- Immediately after install
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Snap
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- No
Summary of the issue you are facing:
Hello, I am new to Nextcloud. I installed Nextcloud as a snap on Ubuntu Server 24.04 LTS. Everything worked fine except that I cannot add any apps. Discover says “Nothing to show; could not load section content from app store.” I tried enabling appstore and adding the appstore url in the config file, but this did not help. I also tried removing and re-installing Nextcloud as snap, and the issue persists. This issue occurs when server is https or http. I see from past posts in the support group that others have occasionally had this issue but I don’t think the resolutions apply (afaik, I have no geoIP restrictions). Some posts say that the issue is on the Discover/Nextcloud app server side. Thank you for any guidance for a complete newbie to this. I’m excited to see what Nextcloud can do once I have it all set up.
Steps to replicate it (hint: details matter!):
- Log in to NextCloud
- Click on Discover (result: “Nothing to show”)
- Click on Profile / + Apps (result: times out)
Log entries
[appstoreFetcher] Warning: Response from appstore is invalid, apps could not be retrieved. Try again later.
GET /index.php/settings/apps/list
from 192.16X.XX.XX by john at Jan 24, 2025, 6:42:14 AM
Nextcloud
{“reqId”:“HBgcAf2xQ0PBFXlqtKse”,“level”:2,“time”:“2025-01-24T14:42:14+00:00”,“remoteAddr”:“192.1XX.XX.XX”,“user”:“john”,“app”:“appstoreFetcher”,“method”:“GET”,“url”:“/index.php/settings/apps/list”,“message”:“Response from appstore is invalid, apps could not be retrieved. Try again later.”,“userAgent”:“Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36 Edg/132.0.0.0”,“version”:“30.0.5.1”,“data”:{“app”:“appstoreFetcher”},“id”:“6793a7c9707dd”}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
