Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 22.2.2
Operating system and version (eg, Ubuntu 20.04): Debian GNU/Linux 11 (bullseye)
Apache or nginx version (eg, Apache 2.4.25): 2.4.51
PHP version (eg, 7.4): 7.4
The issue you are facing: Forgot my first 2FA code as an admin. Tried to disable 2FA with occ twofactorauth:disable eric totp, with no succes
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Enable 2FA
- Log out
- Log in without the code
The output of your Nextcloud log in Admin > Logging:
Lost access to the gui
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'aaa',
'passwordsalt' => 'aaa',
'secret' => 'aaa',
'trusted_domains' =>
array (
0 => 'nextcloud.aaa.fr',
1 => 'vault.aaa.fr',
),
0 =>
array (
0 => '192.168.1.104',
),
'datadirectory' => '/media/nas/nextcloud/data',
'dbtype' => 'mysql',
'version' => '22.2.2.0',
'overwrite.cli.url' => 'http://192.168.1.104/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => 'aaa',
'installed' => true,
'default_phone_region' => 'FR',
'memcache.local' => '\\OC\\Memcache\\APCu',
'updater.secret' => 'aaa',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'twofactor_enforced' => 'false',
'twofactor_enforced_groups' =>
array (
0 => 'admin',
),
'twofactor_enforced_excluded_groups' =>
array (
),
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'eric',
'mail_domain' => 'aaa.fr',
'mail_smtphost' => 'aaa.fr',
'mail_smtpport' => '465',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtpname' => 'eric',
'mail_smtppassword' => 'aaa',
);
The output of your Apache/nginx/system log in /var/log/____:
[14-Nov-2021 00:00:09] NOTICE: error log file re-opened
[14-Nov-2021 15:44:19] NOTICE: [pool nextcloud] child 11856 exited with code 0 after 2020.203206 seconds from start
[14-Nov-2021 15:44:19] NOTICE: [pool nextcloud] child 13046 started
[14-Nov-2021 16:51:04] NOTICE: [pool nextcloud] child 12959 exited with code 0 after 4410.097092 seconds from start
[14-Nov-2021 16:51:04] NOTICE: [pool nextcloud] child 13566 started
[14-Nov-2021 17:29:08] NOTICE: Terminating ...
[14-Nov-2021 17:29:08] NOTICE: exiting, bye-bye!
[14-Nov-2021 17:29:09] NOTICE: fpm is running, pid 13891
[14-Nov-2021 17:29:09] NOTICE: ready to handle connections
[14-Nov-2021 17:29:09] NOTICE: systemd monitor interval set to 10000ms
Installed apps
Enabled:
- accessibility: 1.8.0
- activity: 2.15.0
- bruteforcesettings: 2.2.0
- calendar: 2.3.4
- circles: 22.1.1
- cloud_federation_api: 1.5.0
- comments: 1.12.0
- contacts: 4.0.6
- contactsinteraction: 1.3.0
- dashboard: 7.2.0
- dav: 1.19.0
- federatedfilesharing: 1.12.0
- federation: 1.12.0
- files: 1.17.0
- files_pdfviewer: 2.3.1
- files_rightclick: 1.1.0
- files_sharing: 1.14.0
- files_trashbin: 1.12.0
- files_versions: 1.15.0
- files_videoplayer: 1.11.0
- firstrunwizard: 2.11.0
- logreader: 2.7.0
- lookup_server_connector: 1.10.0
- mail: 1.10.5
- nextcloud_announcements: 1.11.0
- notifications: 2.10.1
- oauth2: 1.10.0
- password_policy: 1.12.0
- passwords: 2021.11.20
- photos: 1.4.0
- privacy: 1.6.0
- provisioning_api: 1.12.0
- recommendations: 1.1.0
- serverinfo: 1.12.0
- settings: 1.4.0
- sharebymail: 1.12.0
- spreed: 12.1.2
- support: 1.5.0
- survey_client: 1.10.0
- systemtags: 1.12.0
- text: 3.3.0
- theming: 1.13.0
- twofactor_admin: 3.1.0
- twofactor_backupcodes: 1.11.0
- twofactor_totp: 6.1.0
- updatenotification: 1.12.0
- user_status: 1.2.0
- viewer: 1.6.0
- weather_status: 1.2.0
- workflowengine: 2.4.0
Disabled:
- admin_audit
- encryption
- files_external
- user_ldap
Thanks for helping ! 
