[details=âSupport introâ]The goodcloud is still unresponsive.
Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Still receive 503 error
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
[/details]
Nextcloud version (eg, 20.0.5): unknown
Operating system and version (eg, Ubuntu 20.04): Debian Bookworm
Apache or nginx version (eg, Apache 2.4.25): Apache
PHP version (eg, 7.4): replace me
The issue you are facing:
Still receiving error 503
Is this the first time youâve seen this error? (Y/N):N
Steps to replicate it:
attempt to go to my thegood.cloud account
fails in Nextcloud Desktop as well
receive error 503 if trying from a Desktop, if via mobile device receive "spinning wheel of Death, from the app on my machine, nothing
The output of your Nextcloud log in Admin > Logging:
Can't get
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
Don't have
The output of your Apache/nginx/system log in `/var/log/____`:
PASTE HERE
N/A
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
n/a
If you have a problem that only relates to the hosting and not to the software, we will be more than happy to answer your question. Let us know whatâs wrong through the contact form and we will process your report as soon as possible. (from their FAQ)
This forum is for help with Nextcloud as a software, but cannot offer any help with your particular provider situation. It is between you and them, and I hope you make progress.
Well I have purchased a account with them. I was set up with them when I signed up for Nextcloud and upgraded my storage to 100 GB.
Iâm unable to use the Nextcloud software because it wonât sign into thegood.cloud account.
You guys referred me to this Vendor, the least you could do is verify itâs still a valid vendor. Iâm not having any luck contacting them and could use some assistance verifying if I need another Vendor.
(We) on the forum did not so anything. I am a volunteer. What you do with your data is your business. Personally, Iâd never heard of this provider. I see Nextcloud the company recommends them, but no one on the forum owes you anything. I hope you get a hold of them, but afaik they have zero presence within this forum.
Iâm not saying the forum âowesâ me anything. Nextcloud the company does, they are who set me up with the provider. Iâm just asking for assistance with either getting a provider that works or getting an answer to my question. If I got screwed out of money because I tried a new product then so be it. But at least have the courtesy to let someone know that happened. I keep getting sent here trying to contact Nextcloud about this problem.
Nextcloud has nothing to do with this beyond this provider running their software. Youâll need to take it up with the provider; they owe you 100% as a paid customer.
I understand Nextcloud has recommended this provider who runs their software, but offering a recommendation does not mean they are responsible for your data in any way, shape or form. Good luck with it and that is super lame if your provider is not responding to you. Major bummer.
You have a contract with this company, so they are your major point of contact. However, they advertise on their webpage:
We are proud partners of Nextcloud and honoured to be one of their official preferred partners.
Nextcloud explicitely ask for comments about providers:
If there are problems in general (e.g. they are going out of business etc.), they will probably be removed from the recommended provider list. And if there are more people with problems, perhaps they can perhaps reach out and try to help. But for individual cases, it is mainly a contract between you and this company.
Hi, we had some issues this weekend but everything should be back up. We offer support to individuals, but on working days in the Netherlands and they are probably swamped due to the issues. So you can expect an answer but probably much later. I advise you to subscribe on the notifications for maintenance and downtime, to keep you updated on issues.
As stated we donât officially support free usage as mentioned in the faq. But itâs mostly related to usage of the software, if itâs issues with hosting which is our responsibility we offcourse help. We always answer, even to free users although they might be templates for the frequently answered questions.