Desktop Not connecting to server

Can anyone help me please as i have an issue connecting to my server.

I have uploaded Nextcloud to my hosting and all the files are correctly in place etc but from my desktop app i cannot connect to my server.

The address that i am using is https://www.MYSEVER.com/C/

The error message that i get on my app is 'Failed to connect to NextCloud at https://www.MYSERVER.com/C/: UNKNOWN ERROR

Can anyone help me on this please??

Thank you

NOt connecting to server

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): latest
Operating system and version (eg, Ubuntu 20.04): linux
Apache or nginx version (eg, Apache 2.4.25): 2.4.46
PHP version (eg, 7.4): 7.3.6

The issue you are facing:

Is this the first time you’ve seen this error? (Y):

Steps to replicate it:

  1. checked files
  2. added domain name and subdomain name to whitelist

The output of your Nextcloud log in Admin > Logging:

PASTE HERE

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

ERROR LOGS

[25-Jan-2021 16:29:10 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:29:10 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:39:11 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:39:11 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:49:12 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:49:12 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:59:13 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 16:59:13 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:09:14 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:09:14 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:19:15 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:19:15 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:29:16 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:29:16 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:39:17 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:39:17 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:49:18 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:49:18 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:59:19 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 17:59:19 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 18:09:20 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 18:09:20 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 18:19:21 America/Chicago] PHP Warning: require_once(/home2/amebbfat/public_html/C/lib/versioncheck.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 18:19:21 America/Chicago] PHP Fatal error: require_once(): Failed opening required ‘/home2/amebbfat/public_html/C/lib/versioncheck.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/index.php on line 32
[25-Jan-2021 18:29:23 America/Chicago] PHP Warning: include(/home2/amebbfat/public_html/C/lib/composer/composer/…/…/…/lib/private/AppFramework/Http/Request.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/lib/composer/composer/ClassLoader.php on line 444
[25-Jan-2021 18:29:23 America/Chicago] PHP Warning: include(/home2/amebbfat/public_html/C/lib/composer/composer/…/…/…/lib/private/AppFramework/Http/Request.php): failed to open stream: No such file or directory in /home2/amebbfat/public_html/C/lib/composer/composer/ClassLoader.php on line 444
[25-Jan-2021 18:29:23 America/Chicago] PHP Warning: include(): Failed opening ‘/home2/amebbfat/public_html/C/lib/composer/composer/…/…/…/lib/private/AppFramework/Http/Request.php’ for inclusion (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/amebbfat/public_html/C/lib/composer/composer/ClassLoader.php on line 444
[25-Jan-2021 18:29:23 America/Chicago] PHP Fatal error: Uncaught Error: Class ‘OC\AppFramework\Http\Request’ not found in /home2/amebbfat/public_html/C/lib/base.php:162
Stack trace:
#0 /home2/amebbfat/public_html/C/lib/base.php(576): OC::initPaths()
#1 /home2/amebbfat/public_html/C/lib/base.php(1091): OC::init()
#2 /home2/amebbfat/public_html/C/index.php(35): require_once(’/home2/amebbfat…’)
#3 {main}
thrown in /home2/amebbfat/public_html/C/lib/base.php on line 162
[26-Jan-2021 08:29:44 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 362969696 bytes) in /home2/amebbfat/public_html/C/lib/private/Installer.php on line 287

Your system can not find the file “C/lib/versioncheck.php” . Please look in the directory “C/lib”. There are missing files. Perhaps while installation your space was exhausted. Perhaps you must re-install.

Hi there
thank you for your prompt reply.

I have uploaded the folder with the missing files etc and i get the same issue.

Quick question… what should the path be to my installation ? is it https://www.MySEVER.com/C/ or should there be another file after /C/ like index.php etc ?

Thank you

UPDATE

i chose to reinstall the software and when i ran it this time to install and configure nextcloud things worked ok… until i got this message using the desktop App.

I entered the URL of the installation - https://www.MYSERVER.com/C/

Connection Failed

Failed to connect to the secure server address https://www.MYSEEVER.com/C/ how do you wish to proceed:

Select a different URL
Retry encrypted over HTTP (insecure)
Configure client-side TLS certificate

So, i am not really sure what option to take? can anyone advise me please?

Thank you