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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version 13.0.6:
Operating system and version _desktop:pureOS (SMP Debian 4.17.17-1), Server: ubuntu 16.04.5 _:
Apache or nginx version Apache 2.4.18:
PHP version 7.1.20-1:
The issue you are facing:
When trying to sync files with the nextcloud client on my laptop I get a server unavailable error in the nextcloud client, the weblogs read: Sabre\DAV\Exception\ServiceUnavailable: Could not open the file. However, on my phone, the client works fine. Both are using app-specific passwords even though I don’t have 2fa.
Is this the first time you’ve seen this error? Y: I have used nextcloud clients on other laptops with success.
Steps to replicate it:
- install nextcloud server and client as normal
- attempt to sync files from desktop
The output of your Nextcloud log in Admin > Logging:
https://paste.ubuntu.com/p/mfMHJyqRvH/
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc8o9zobbovw',
'passwordsalt' => '77oj2euJSZYfj+1oF0f7G1Bg/QWqNa',
'secret' => 'W7lpt8Hcoh25BG9Iv//T2ESy2DB/dLjHYKSaZ8Gd3Imm46NP',
'trusted_domains' =>
array (
0 => 'cloud.tastyprojects.co.uk',
),
'datadirectory' => '/var/nextcloud_data/data',
'overwrite.cli.url' => 'https://cloud.tastyprojects.co.uk',
'dbtype' => 'mysql',
'version' => '13.0.6.1',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextclouduser',
'dbpassword' => 'riot-sabine-ad',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_from_address' => 'gsykes537',
'mail_domain' => 'gmail.com',
'mail_smtpauth' => 1,
'mail_smtpsecure' => 'tls',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'gsykes537',
'mail_smtppassword' => 'iypshfpyzkiekojf',
0 => 'useCronUpdates = false',
'maintenance' => false,
'updater.secret' => '$2y$10$Tuk2A43JKlrexEOLQMYCxeTsUh6tfxRRRbiONxFvjlOB3JVp2mzFC',
'theme' => '',
'loglevel' => 0,
);
The output of your Apache/nginx/system log in /var/log/____
:
error log empty