I’m a frustrated non-techie, so please bear with me.
Nextcloud server had been running perfectly in a shared hosting environment, with me and my business partner using the desktop client to keep work synced.
Some weeks ago all of that ended, and I’ve been struggling to get the desktop app to sync to the server. I have full access to the Nextcloud server via the web interface.
The problem I face is an error: Access forbidden by server. To verify that you have proper access, click here to access the service with your browser.
This comes up when trying to set up the desktop client to sync with my computer - a Mac.
This happens when using the setup wizard. What happens is that once I’ve put in the server address (as I say, in a shared hosting environment with my ISP), a web browser page opens up requesting sign-in (without requesting any credentials), and then to grant access to the app.
That happily happens and I get a message that the desktop app should now be signed in.
Which is when I get the error: Access forbidden by server. To verify that you have proper access, click here to access the service with your browser.
I don’t know what credentials it has used to try to sign in because I never had the change to input these.
Subsequent to the initial breakdown in the sync between server and client, I’ve uninstalled and reinstalled both the server and client apps.
I don’'t know whether this manual for the desktop client is still current, but that is not the process flow for me although that looks familiar from my very first, successful install.
What am I missing?
I have already tried:
editing the config file to insert overwritehost and overwriteprotocol commands (because apparently one authentication error lies in incorrect redirect or calling of a page)
unsuccessfully removing #29 from done.php file LoginFlowV2
This last was an attempt to address this error that I get in the logs:
Undefined index: urlGenerator at /home/myusername/public_html/nxtcloud/core/templates/loginflowv2/done.php#29
My ISP is unhelpful to the point of serving no purpose.
I realise that I need to show some logs - I just don’t know where to find them or which ones are relevant to try narrow down this problem.