# Desktop App - Server not found error **URL:** \ **Category:** đź’» Desktop\ **Created:** [June 14, 2019, 1:48pm UTC](https://help.nextcloud.com/t/desktop-app-server-not-found-error/55037 "2019-06-14T13:48:14Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![richard1](https://help.nextcloud.com/letter_avatar/richard1/32/5_5575768a8748004e209b776fc1b2916d.png) [@richard1](https://help.nextcloud.com/u/richard1)\ **Post date:** [June 14, 2019, 1:48pm UTC](https://help.nextcloud.com/t/desktop-app-server-not-found-error/55037/1 "2019-06-14T13:48:14Z")
Hello, Have good access to our online storage via internet explorer but would like to use the Deskop App. I have downloaded the Desktop App but the server address is not found and I keep getting an error message saying Host not Found. I have tried to uninstall and restall, along with restarting the computer but this has not helped. Are there any other possible reasons why I cannot connect? Nextcloud version \_2.5.2 Operating system and version : windows 10, Intel i7, The issue you are facing: Is this the first time you’ve seen this error? _(Y/N)_: Steps to replicate it: 1. 2. 3. The output of your Nextcloud log in **Admin \> Logging** : ```auto PASTE HERE ``` The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto PASTE HERE ``` The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto PASTE HERE ``` ---
**Author:** ![tflidd](https://help.nextcloud.com/letter_avatar/tflidd/32/5_5575768a8748004e209b776fc1b2916d.png) [@tflidd](https://help.nextcloud.com/u/tflidd)\ **Post date:** [June 16, 2019, 12:57pm UTC](https://help.nextcloud.com/t/desktop-app-server-not-found-error/55037/2 "2019-06-16T12:57:01Z")
Hello richard1, this sounds all a bit strange, so normally it should connect without problems, first make sure that you use the same address and hostname, e.g. [https://mycloud.example.com](https://mycloud.example.com) (make sure that you have the `https` and not just `http`, you should have configured the webserver that it does a redirect but if you haven’t this can be a difference). > [@richard1](#): > > Are there any other possible reasons why I cannot connect? Beyond of that it could be that your internet explorer is using a proxy server and not a direct internet connection (more likely in company environments). Other idea could be some security/firewall solutions on your system that block the connection. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 14, 2024, 5:10pm UTC](https://help.nextcloud.com/t/desktop-app-server-not-found-error/55037/3 "2024-12-14T17:10:16Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 14, 2024, 5:10pm UTC](https://help.nextcloud.com/t/desktop-app-server-not-found-error/55037/4 "2024-12-14T17:10:18Z")