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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version 27.0.2
Operating system and version: Ubuntu 22.04.3 LTS / Linux 5.15.0-82-generic x86_64
Apache or nginx version: Apache/2.4.52 (Ubuntu)
PHP version 8.1.2
The issue you are facing:
Running Nextcloud server on my home Ubuntu Server PC I have configured an external storage on a 2ed HDD that are synchronized with my LT.
Accidently I have deleted some files from a specific folder in which where immediately deleted synced with the server and from some reason does not show in the web interface ‘Deleted Files’ (looks like the ‘Deleted Files’ store only removed files from ‘Local folder’).
I have full Nextcloud backup of “/var/www/html/nextcloud /mnt/cloud/nextcloud/data /tmp/Nextcloud-mysql.bak”
Is there anyway to recover those files?
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- create external folder
- delete files
The output of your Nextcloud log in Admin > Logging:
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T04:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T04:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T04:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T04:05:03+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:28+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:28+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T03:50:04+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T03:35:04+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T03:20:04+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T03:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T02:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T02:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T02:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T02:05:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T01:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T01:35:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T01:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T01:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T00:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T00:35:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T00:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-05T00:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T23:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T23:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T23:20:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T23:05:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T22:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T22:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T22:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T22:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T21:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T21:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T21:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T21:05:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T20:50:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T20:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T20:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T20:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T19:50:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T19:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T19:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T19:05:03+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:14+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:13+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:09+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:09+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:08+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:05+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:05+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:04+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:03+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:01+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:56:00+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:57+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:55+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:54+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:53+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:52+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:52+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:51+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T18:55:47+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T18:50:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T18:35:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T18:20:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T18:05:03+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T17:50:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform 2023-09-04T17:35:02+0300
Warning fulltextsearch Exception while cronIndex: OCA\FullTextSearch\Exceptions\Platform
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocaap6pd0ruz',
'passwordsalt' =>
'secret' =>
'trusted_domains' =>
array (
0 => '192.168.1.7',
1 => 'nidam.myftp.org',
),
'datadirectory' => '/mnt/cloud/nextcloud/data',
'dbtype' => 'mysql',
'version' => '27.0.2.1',
'overwrite.cli.url' => 'http://192.168.1.7',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' =>
'installed' => true,
'default_locale' => 'en_IL',
'default_phone_region' => 'IL',
'maintenance_window_start' => 0,
'trashbin_retention_obligation' => 'auto,7',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\APCu',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'gmail.com',
'mail_from_address' => 'david.nidam',
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '587',
'mail_smtpauthtype' => 'LOGIN',
'app_install_overwrite' =>
array (
0 => 'discretepdfsigner',
1 => 'transfer',
2 => 'dropit',
3 => 'video_converter',
4 => 'integration_moodle',
5 => 'extract',
6 => 'fulltextsearch',
7 => 'files_fulltextsearch',
8 => 'imageconverter',
9 => 'dicomviewer',
10 => 'duplicatefinder',
11 => 'electronicsignatures',
12 => 'integration_moodle',
13 => 'officeonline',
14 => 'sharingpath',
15 => 'socialsharing_email',
16 => 'socialsharing_facebook',
17 => 'video_converter',
18 => 'cadviewer',
19 => 'workflow_media_converter',
20 => 'camerarawpreviews',
21 => 'audioplayer',
22 => 'files_texteditor',
),
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtpauth' => 1,
'mail_smtpname' => 'david.nidam@gmail.com',
'mail_smtppassword' =>
);
The output of your Apache/nginx/system log in /var/log/____
:
PHP Warning: Module "apcu" is already loaded in Unknown on line 0
[Tue Sep 05 00:00:02.705033 2023] [mpm_prefork:notice] [pid 11883] AH00163: Apache/2.4.52 (Ubuntu) configured -- resuming normal operations
[Tue Sep 05 00:00:02.705052 2023] [core:notice] [pid 11883] AH00094: Command line: '/usr/sbin/apache2'
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:39+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin
/var/www/html/nextcloud/apps/onlyoffice/lib/DocumentService.php - line 91:
OCA\Onlyoffice\DocumentService->SendRequestToConvertService()
/var/www/html/nextcloud/apps/onlyoffice/lib/Preview.php - line 269:
OCA\Onlyoffice\DocumentService->GetConvertedUri()
/var/www/html/nextcloud/lib/private/Preview/ProviderV1Adapter.php - line 53:
OCA\Onlyoffice\Preview->getThumbnail()
/var/www/html/nextcloud/lib/private/Preview/GeneratorHelper.php - line 64:
OC\Preview\ProviderV1Adapter->getThumbnail()
/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 397:
OC\Preview\GeneratorHelper->getThumbnail()
/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 373:
OC\Preview\Generator->generateProviderPreview()
/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 166:
OC\Preview\Generator->getMaxPreview()
/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 116:
OC\Preview\Generator->generatePreviews()
/var/www/html/nextcloud/lib/private/PreviewManager.php - line 192:
OC\Preview\Generator->getPreview()
/var/www/html/nextcloud/core/Controller/PreviewController.php - line 144:
OC\PreviewManager->getPreview()
/var/www/html/nextcloud/core/Controller/PreviewController.php - line 113:
OC\Core\Controller\PreviewController->fetchPreview()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 230:
OC\Core\Controller\PreviewController->getPreviewByFileId()
/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 137:
OC\AppFramework\Http\Dispatcher->executeController()
/var/www/html/nextcloud/lib/private/AppFramework/App.php - line 183:
OC\AppFramework\Http\Dispatcher->dispatch()
/var/www/html/nextcloud/lib/private/Route/Router.php - line 315:
OC\AppFramework\App::main()
/var/www/html/nextcloud/lib/base.php - line 1071:
OC\Route\Router->match()
/var/www/html/nextcloud/index.php - line 36:
OC::handleRequest()
2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:38+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:28+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-05T04:01:28+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:37+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:36+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin 2023-09-04T19:03:18+0300
Error onlyoffice Exception: ONLYOFFICE app is not configured. Please contact admin