Deleted files from external storage not in recycle bin

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Nextcloud version 27.0.2
Operating system and version: Ubuntu 22.04.3 LTS / Linux 5.15.0-82-generic x86_64
Apache or nginx version: Apache/2.4.52 (Ubuntu)
PHP version 8.1.2

The issue you are facing:
Running Nextcloud server on my home Ubuntu Server PC I have configured an external storage on a 2ed HDD that are synchronized with my LT.
Accidently I have deleted some files from a specific folder in which where immediately deleted synced with the server and from some reason does not show in the web interface ‘Deleted Files’ (looks like the ‘Deleted Files’ store only removed files from ‘Local folder’).
I have full Nextcloud backup of “/var/www/html/nextcloud /mnt/cloud/nextcloud/data /tmp/Nextcloud-mysql.bak”

Is there anyway to recover those files?

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. create external folder
  2. delete files

The output of your Nextcloud log in Admin > Logging:

Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T04:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T04:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T04:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T04:05:03+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:28+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:28+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T03:50:04+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T03:35:04+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T03:20:04+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T03:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T02:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T02:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T02:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T02:05:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T01:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T01:35:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T01:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T01:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T00:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T00:35:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T00:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-05T00:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T23:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T23:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T23:20:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T23:05:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T22:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T22:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T22:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T22:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T21:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T21:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T21:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T21:05:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T20:50:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T20:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T20:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T20:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T19:50:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T19:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T19:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T19:05:03+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:14+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:13+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:09+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:09+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:08+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:05+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:05+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:04+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:03+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:01+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:56:00+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:57+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:55+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:54+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:53+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:52+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:52+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:51+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T18:55:47+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T18:50:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T18:35:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T18:20:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T18:05:03+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T17:50:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\PlatformNotSelectedException - Admin have not selected any IFullTextSearchPlatform		2023-09-04T17:35:02+0300
Warning	fulltextsearch	Exception while cronIndex: OCA\FullTextSearch\Exceptions\Platform

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'ocaap6pd0ruz',
  'passwordsalt' => 
  'secret' => 
  'trusted_domains' => 
  array (
    0 => '192.168.1.7',
    1 => 'nidam.myftp.org',
  ),
  'datadirectory' => '/mnt/cloud/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '27.0.2.1',
  'overwrite.cli.url' => 'http://192.168.1.7',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 
  'installed' => true,
  'default_locale' => 'en_IL',
  'default_phone_region' => 'IL',
  'maintenance_window_start' => 0,
  'trashbin_retention_obligation' => 'auto,7',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'memcache.locking' => '\\OC\\Memcache\\APCu',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => 'gmail.com',
  'mail_from_address' => 'david.nidam',
  'mail_smtphost' => 'smtp.gmail.com',
  'mail_smtpport' => '587',
  'mail_smtpauthtype' => 'LOGIN',
  'app_install_overwrite' => 
  array (
    0 => 'discretepdfsigner',
    1 => 'transfer',
    2 => 'dropit',
    3 => 'video_converter',
    4 => 'integration_moodle',
    5 => 'extract',
    6 => 'fulltextsearch',
    7 => 'files_fulltextsearch',
    8 => 'imageconverter',
    9 => 'dicomviewer',
    10 => 'duplicatefinder',
    11 => 'electronicsignatures',
    12 => 'integration_moodle',
    13 => 'officeonline',
    14 => 'sharingpath',
    15 => 'socialsharing_email',
    16 => 'socialsharing_facebook',
    17 => 'video_converter',
    18 => 'cadviewer',
    19 => 'workflow_media_converter',
    20 => 'camerarawpreviews',
    21 => 'audioplayer',
    22 => 'files_texteditor',
  ),
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'david.nidam@gmail.com',
  'mail_smtppassword' => 
);

The output of your Apache/nginx/system log in /var/log/____:

PHP Warning:  Module "apcu" is already loaded in Unknown on line 0
[Tue Sep 05 00:00:02.705033 2023] [mpm_prefork:notice] [pid 11883] AH00163: Apache/2.4.52 (Ubuntu) configured -- resuming normal operations
[Tue Sep 05 00:00:02.705052 2023] [core:notice] [pid 11883] AH00094: Command line: '/usr/sbin/apache2'

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:39+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin
/var/www/html/nextcloud/apps/onlyoffice/lib/DocumentService.php - line 91:

OCA\Onlyoffice\DocumentService->SendRequestToConvertService()

/var/www/html/nextcloud/apps/onlyoffice/lib/Preview.php - line 269:

OCA\Onlyoffice\DocumentService->GetConvertedUri()

/var/www/html/nextcloud/lib/private/Preview/ProviderV1Adapter.php - line 53:

OCA\Onlyoffice\Preview->getThumbnail()

/var/www/html/nextcloud/lib/private/Preview/GeneratorHelper.php - line 64:

OC\Preview\ProviderV1Adapter->getThumbnail()

/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 397:

OC\Preview\GeneratorHelper->getThumbnail()

/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 373:

OC\Preview\Generator->generateProviderPreview()

/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 166:

OC\Preview\Generator->getMaxPreview()

/var/www/html/nextcloud/lib/private/Preview/Generator.php - line 116:

OC\Preview\Generator->generatePreviews()

/var/www/html/nextcloud/lib/private/PreviewManager.php - line 192:

OC\Preview\Generator->getPreview()

/var/www/html/nextcloud/core/Controller/PreviewController.php - line 144:

OC\PreviewManager->getPreview()

/var/www/html/nextcloud/core/Controller/PreviewController.php - line 113:

OC\Core\Controller\PreviewController->fetchPreview()

/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 230:

OC\Core\Controller\PreviewController->getPreviewByFileId()

/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 137:

OC\AppFramework\Http\Dispatcher->executeController()

/var/www/html/nextcloud/lib/private/AppFramework/App.php - line 183:

OC\AppFramework\Http\Dispatcher->dispatch()

/var/www/html/nextcloud/lib/private/Route/Router.php - line 315:

OC\AppFramework\App::main()

/var/www/html/nextcloud/lib/base.php - line 1071:

OC\Route\Router->match()

/var/www/html/nextcloud/index.php - line 36:

OC::handleRequest()

	2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:38+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:28+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-05T04:01:28+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:37+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:36+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin		2023-09-04T19:03:18+0300
Error	onlyoffice	Exception: ONLYOFFICE app is not configured. Please contact admin

Do you mean External Storage as NC defines or do you simply mean an external drive mounted in your OS and used as your NC configured datadirectory? How is it configured in NC? As an External Storage mount type Local?

That depends on your answer to the above. It sounds like you have your main NC datadirectory (data) backed up, but if you’re truly mounting your 2nd drive as a Local External Storage mount then you’ll also need to backup up that drive. So it depends on whether you have that drive backed up too. :slight_smile:

Thank you for the answer.

The extra hdd configured in settings->administration->External storage.

What I found in the Nextcloud backup file is only latest changes of some of the files :frowning:

Now I am aware that all that time I had users recycle bin is not fully effective and I had no users data backed up (except of the hdd raid)… not sure what the use of the Nextcloud backup if this is the case.

Anyway, I am still very happy with Nextcloud capabilities and speed of responsiveness and it is good thing that it was found out now before a bigger disaster might happen.

My question here is if any other place I might find to recover my resent folder deletion from? Is SQL store some backup of latest changes?

I might be wrong on this, but I believe the trash bin is not supported for external storage.