One of my users has reported some of his files cannot be deleted from the web interface, due to the “delete” link not showing up
The Basics
- Nextcloud Server version (e.g., 29.x.x):
33.0.3
- Operating system and version (e.g., Ubuntu 24.04):
Debian 13
- Web server and version (e.g, Apache 2.4.25):
2.466-1~deb13u2
- Reverse proxy and version _(e.g. nginx 1.27.2)
Not used
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
April 21
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare metal
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
no
Summary of the issue you are facing:
Some files/directories don’t present a “trashbin” icon and thus cannot e delete from the user interface.
Steps to replicate it (hint: details matter!):
Cannot replicate it 
It remains stable (i.e., files that have presented this issue keep presenting it).
Log entries
Nextcloud
This error was not generated while trying to replicate the issue, but happened close enough to it that it got my attention:
{"reqId":"a35r5sDOItA75A9GxUlw","level":3,"time":"2026-05-04T18:50:15+00:00","remoteAddr":"","user":"--","app":"files_trashbin","method":"","url":"--","scriptName":"/var/www/nextcloud/cron.php","message":"Error while expiring trashbin for user isalia","userAgent":"--","version":"33.0.3.2","occ_command":["/var/www/nextcloud/cron.php"],"exception":{"Exception":"Error","Message":"Call to undefined method OC\\DB\\QueryBuilder\\QueryBuilder::execute()","Code":0,"Trace":[{"file":"/var/www/nextcloud/ext-apps/maps/lib/Service/TracksService.php","line":145,"function":"deleteByFileId","class":"OCA\\Maps\\Service\\TracksService","type":"->"},{"file":"/var/www/nextcloud/ext-apps/maps/lib/Hooks/FileHooks.php","line":70,"function":"deleteByFile","class":"OCA\\Maps\\Service\\TracksService","type":"->"},{"function":"{closure:OCA\\Maps\\Hooks\\FileHooks::register():62}","class":"OCA\\Maps\\Hooks\\FileHooks","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Hooks/EmitterTrait.php","line":89,"function":"call_user_func_array"},{"file":"/var/www/nextcloud/lib/private/Hooks/PublicEmitter.php","line":23,"function":"emit","class":"OC\\Hooks\\BasicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Root.php","line":117,"function":"emit","class":"OC\\Hooks\\PublicEmitter","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Node.php","line":111,"function":"emit","class":"OC\\Files\\Node\\Root","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/File.php","line":110,"function":"sendHooks","class":"OC\\Files\\Node\\Node","type":"->"},{"file":"/var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":757,"function":"delete","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":984,"function":"delete","class":"OCA\\Files_Trashbin\\Trashbin","type":"::"},{"file":"/var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php","line":915,"function":"deleteExpiredFiles","class":"OCA\\Files_Trashbin\\Trashbin","type":"::"},{"file":"/var/www/nextcloud/apps/files_trashbin/lib/BackgroundJob/ExpireTrash.php","line":68,"function":"expire","class":"OCA\\Files_Trashbin\\Trashbin","type":"::"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":47,"function":"run","class":"OCA\\Files_Trashbin\\BackgroundJob\\ExpireTrash","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":85,"function":"start","class":"OCP\\BackgroundJob\\Job","type":"->"},{"file":"/var/www/nextcloud/core/Service/CronService.php","line":176,"function":"start","class":"OCP\\BackgroundJob\\TimedJob","type":"->"},{"file":"/var/www/nextcloud/core/Service/CronService.php","line":98,"function":"runCli","class":"OC\\Core\\Service\\CronService","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":52,"function":"run","class":"OC\\Core\\Service\\CronService","type":"->"}],"File":"/var/www/nextcloud/ext-apps/maps/lib/Service/TracksService.php","Line":461,"message":"Error while expiring trashbin for user isalia","exception":"{\"class\":\"Error\",\"message\":\"Call to undefined method OC\\DB\\QueryBuilder\\QueryBuilder::execute()\",\"code\":0,\"file\":\"/var/www/nextcloud/ext-apps/maps/lib/Service/TracksService.php:461\",\"trace\":\"#0 /var/www/nextcloud/ext-apps/maps/lib/Service/TracksService.php(145): OCA\\Maps\\Service\\TracksService->deleteByFileId()\\n#1 /var/www/nextcloud/ext-apps/maps/lib/Hooks/FileHooks.php(70): OCA\\Maps\\Service\\TracksService->deleteByFile()\\n#2 [internal function]: OCA\\Maps\\Hooks\\FileHooks->{closure:OCA\\Maps\\Hooks\\FileHooks::register():62}()\\n#3 /var/www/nextcloud/lib/private/Hooks/EmitterTrait.php(89): call_user_func_array()\\n#4 /var/www/nextcloud/lib/private/Hooks/PublicEmitter.php(23): OC\\Hooks\\BasicEmitter->emit()\\n#5 /var/www/nextcloud/lib/private/Files/Node/Root.php(117): OC\\Hooks\\PublicEmitter->emit()\\n#6 /var/www/nextcloud/lib/private/Files/Node/Node.php(111): OC\\Files\\Node\\Root->emit()\\n#7 /var/www/nextcloud/lib/private/Files/Node/File.php(110): OC\\Files\\Node\\Node->sendHooks()\\n#8 /var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php(757): OC\\Files\\Node\\File->delete()\\n#9 /var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php(984): OCA\\Files_Trashbin\\Trashbin::delete()\\n#10 /var/www/nextcloud/apps/files_trashbin/lib/Trashbin.php(915): OCA\\Files_Trashbin\\Trashbin::deleteExpiredFiles()\\n#11 /var/www/nextcloud/apps/files_trashbin/lib/BackgroundJob/ExpireTrash.php(68): OCA\\Files_Trashbin\\Trashbin::expire()\\n#12 /var/www/nextcloud/lib/public/BackgroundJob/Job.php(47): OCA\\Files_Trashbin\\BackgroundJob\\ExpireTrash->run()\\n#13 /var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php(85): OCP\\BackgroundJob\\Job->start()\\n#14 /var/www/nextcloud/core/Service/CronService.php(176): OCP\\BackgroundJob\\TimedJob->start()\\n#15 /var/www/nextcloud/core/Service/CronService.php(98): OC\\Core\\Service\\CronService->runCli()\\n#16 /var/www/nextcloud/cron.php(52): OC\\Core\\Service\\CronService->run()\\n#17 {main}\"}","CustomMessage":"Error while expiring trashbin for user isalia"},"id":"69f8ed5664be7"}
Web Browser
I am not sure if this is related, but it’s the only message I get when viewing the affected directory and not others.
Error: [tiptap error]: The editor view is not available. Cannot access view['dom']. The editor may not be mounted yet.
get index.js:4881
beforeDestroy index.js:56
VueJS 32
onChange Editor.vue:535
emit mitt.mjs:1
emit mitt.mjs:1
_handleResponse PollingBackend.ts:148
promise callback*_fetchSteps PollingBackend.ts:139
setInterval handler*connect PollingBackend.ts:108
startSync SyncService.ts:189
onOpened Editor.vue:524
promise callback*onOpened Editor.vue:523
emit mitt.mjs:1
emit mitt.mjs:1
open SyncService.ts:178
async* WebSocketPolyfill.ts:56
EB y-websocket.js:165
connect y-websocket.js:560
s7e y-websocket.js:444
zl SyncServiceProvider.js:41
initSession Editor.vue:439
created Editor.vue:416
VueJS 23
vue.runtime.esm.js:3065:17
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nextcloud.myorga.rg"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "33.0.3.2",
"overwrite.cli.url": "https:\/\/nextcloud.myorga.org\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "MX",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "sendmail",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpdebug": false,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"htaccess.RewriteBase": "\/",
"apps_paths": [
{
"path": "\/var\/www\/nextcloud\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/nextcloud\/ext-apps",
"url": "\/ext-apps",
"writable": true
}
],
"force_language": "es",
"force_locale": "es_MX",
"skeletondirectory": "\/var\/www\/src\/skeleton",
"trashbin_retention_obligation": "7, 15",
"logfile": "\/var\/log\/nextcloud.log",
"maintenance": false,
"updater.release.channel": "stable",
"theme": "",
"loglevel": 0,
"mysql.utf8mb4": true,
"app_install_overwrite": {
"0": "calendar",
"1": "groupfolders",
"2": "socialsharing_email",
"4": "socialsharing_twitter",
"5": "maps"
},
"filelocking.enabled": true,
"mail_sendmailmode": "smtp",
"mail_smtpport": "25",
"maintenance_window_start": 0
}
}
Apps
The output of occ app:list (if possible).
Enabled:
- app_api: 33.0.0
- bruteforcesettings: 6.0.0
- calendar: 6.2.3
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- contacts: 8.4.5
- contactsinteraction: 1.14.1
- dashboard: 7.13.0
- dav: 1.36.0
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_downloadlimit: 5.1.0
- files_external: 1.25.1
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- forms: 5.2.7
- groupfolders: 21.0.7
- impersonate: 4.0.0
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- maps: 1.6.0
- nextcloud_announcements: 5.0.0
- notes: 5.0.0
- notifications: 6.0.0
- oauth2: 1.21.0
- password_policy: 5.0.0
- polls: 9.0.7
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- quota_warning: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- socialsharing_email: 4.1.0
- socialsharing_twitter: 4.1.0
- survey_client: 5.0.0
- systemtags: 1.23.0
- tasks: 0.17.1
- text: 7.0.1
- theming: 2.8.0
- twofactor_backupcodes: 1.22.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- workflowengine: 2.15.0
Disabled:
- activity: 6.0.0 (installed 2.14.3)
- admin_audit: 1.23.0
- comments: 1.23.0 (installed 1.4.0)
- deck: 1.17.1 (installed 1.17.1)
- encryption: 2.21.0
- files_rightclick: 1.6.0 (installed 1.6.0)
- mail: 5.7.14 (installed 5.7.14)
- photos: 6.0.0 (installed 1.5.0)
- support: 5.0.0 (installed 1.1.0)
- suspicious_login: 11.0.0
- testing: 1.23.0
- twofactor_nextcloud_notification: 7.0.0
- user_ldap: 1.24.0