Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 18.0.4):
Operating system and version (eg, Raspberry Pi):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):
The issue you are facing:
Hi, I can run the cron job manually and it works and shows no errors. However I have tried to following the cron job documentation and after following all the steps, it shows no jobs found for www-data. I don’t know why it is not working as I am using this process here https://docs.nextcloud.com/server/stable/admin_manual/configuration_server/background_jobs_configuration.html?highlight=cron
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE