Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version 19.0.1
Operating system and version Linux 4.19.0-10-amd64 x86_64 (containerlized)
Apache or nginx version Nginx:
PHP version 7.1:
The issue you are facing:
the cron job is not completed
Is this the first time you’ve seen this error? (Y/N): Y
The output of your Nextcloud log in Admin > Logging:
[PHP] Error: session_start(): A session had already been started - ignoring at /var/www/html/lib/private/Session/Internal.php#209
GET /index.php/apps/notes/api/v1/notes?pruneBefore=1597300436
from 120.194.97.34 at 2020-08-13T06:51:06+00:00
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'instanceid' => '',
'passwordsalt' => '',
'secret' => '+',
'trusted_domains' =>
array (
0 => ',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '19.0.1.1',
'overwrite.cli.url' => '',
'dbname' => 'nextcloud',
'dbhost' => 'mariadb',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '',
'dbpassword' => '',
'installed' => true,
);
The output of your Apache/nginx/system log in /var/log/____
:
I don't think it's revelant to nginx