I was working on a 3D animation project and I needed to export a file as an alembic file, which has the extension of .abc
This triggered the ransomware alert on my server. I tried pausing protection and dismissing it etc, but it kept reminding me.
Eventually I got tired of it so I deleted the file. But I’m still getting notices about it.
When I go into my desktop client and click the " I need help" button or the “more information” button I get another alert saying “user david might be infected with ransomeware” etc etc. But that user isn’t, the file wasn’t ransomware, I already deleted it, and furthremore I went on my server and I adjusted the ransomware filter to exclude .abc files. So why does it keep alerting me still?
The exclude of .abc is not retroactive, so it will only work for new files.
Also deleting the file does not interfer with the notifications.
But actually clicking any of the options should remove the notification. I added a little explanation to the README of the app:
The sync client currently has a bug and does not forget notifications that have been resolved:
Shutting of the nextcloud sync client and restarting it should remove the notifications that have been dealt with. If that does not solve your problem, please add some screenshots where it is alerting you exactly, so we can figure out the correct place to look at.