Constant warning about Disabled user account ratio while using LDAP

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The issue you are facing:
Get a continual warning that the total user count is negative (users: 1, disabled: 2). I have an LDAP authentication set up. I only have one local user for admin purposes. I have disabled 2 users from the LDAP server. I get this error message constantly. It would be nice if I could suppress it since it is not relevant to my set up.

Is this the first time you’ve seen this error? (Y/N): N

Steps to replicate it:

  1. Have an installation with only one local admin user.
  2. Attach LDAP authentication.
  3. Disable 2 or more accounts that are brought over from the LDAP server.

The output of your Nextcloud log in Admin > Logging:

[support] Warning: Total user count was negative (users: 1, disabled: 2)
	GET /admin/test
	from 84.247.149.159 by -- at Oct 30, 2024, 10:21:37 AM

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

PASTE HERE

The output of your Apache/nginx/system log in /var/log/____:

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Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

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1 Like
2

Like you I manage users through LDAP and I have had the same warning for some time. Does anyone know of a solution? Thank you!

3

While investigating the warning, I noticed that the occ user:report command gives the following result:

+------------------+---+
| Account Report   |   |
+------------------+---+
| Database         | 0 |
| LDAP             | 3 |
|                  |   |
| total users      | 3 |
|                  |   |
| user directories | 7 |
| active users     | 7 |
| disabled users   | 6 |
+------------------+---+

while occ user:list says:

- rosario: Rosario Sherratt
- kurt: Kurt Reichling
- tawanna: Tawanna Karamchandani
4

I have the same issue. Any way to suppress this message in the log?

+------------------+---+
| Account Report   |   |
+------------------+---+
| Database         | 1 |
| LDAP             | 2 |
| user_saml        | 0 |
|                  |   |
| total users      | 3 |
|                  |   |
| user directories | 1 |
| active users     | 4 |
| disabled users   | 6 |
+------------------+---+

Log:
{"reqId":"BstngU3Wuaf825dtKyu8","level":2,"time":"2025-02-11T23:25:01+00:00","remoteAddr":"","user":"--","app":"support","method":"","url":"--","message":"Total user count was negative (users: 3, disabled: 6)","userAgent":"--","version":"30.