Collobora and Nextcloud 12: WOPI::CheckFileInfo failed with 404 Not Found

Quale · August 16, 2017, 9:22am

Hi,

i become the following error messages with the latest collabora version in docker und nextcloud 12.0.2 on the same ubuntu 16.04 server:

wsd-00027-00053 09:06:54.648859 [ docbroker_005 ] ERR WOPI::CheckFileInfo failed with 404 Not Found| wsd/Storage.cpp:467
wsd-00027-00053 09:06:54.649037 [ docbroker_005 ] ERR Failed to add session to [cloud.example.com:443/apps/richdocuments/wopi/files/121582_oce3ec2d3d6d] with URI [https://cloud.example.com/apps/richdocuments/wopi/files/121582_oce3ec2d3d6d?access_token=eUubknBBvEqcWcH3kxEsTd2c3fLMTh42&access_token_ttl=0&permission=edit]: WOPI::CheckFileInfo failed| wsd/DocumentBroker.cpp:801
wsd-00027-00053 09:06:54.649189 [ docbroker_005 ] WRN Attempted ping on non-upgraded websocket!| ./net/WebSocketHandler.hpp:285
wsd-00027-00053 09:06:54.650027 [ docbroker_005 ] WRN Child session [000b] not found to forward message: load url=https://cloud.example.com/apps/richdocuments/wopi/files/121582_oce3ec2d3d6d?access_token=eUubknBBvEqcWcH3kxEsTd2c3fLMTh42&access_token_ttl=0&permission=edit readonly=0 lang=de-DE| wsd/DocumentBroker.cpp:1278
wsd-00027-00053 09:06:54.850829 [ docbroker_005 ] ERR Socket #15 SSL BIO error: closed (0).| ./net/SslSocket.hpp:255
wsd-00027-00053 09:06:54.850932 [ docbroker_005 ] ERR Socket #15 SSL BIO error: error:140D00CF:SSL routines:SSL_write:protocol is shutdown (errno: Success)| ./net/SslSocket.hpp:273
wsd-00027-00053 09:06:54.851037 [ docbroker_005 ] WRN ToClient-000b: Exception while closing socket for docKey [cloud.example.com:443/apps/richdocuments/wopi/files/121582_oce3ec2d3d6d]: error:140D00CF:SSL routines:SSL_write:protocol is shutdown| wsd/ClientSession.cpp:816
wsd-00027-00053 09:06:55.650605 [ docbroker_005 ] ERR #19: Wrote outgoing data -1 bytes. (errno: Broken pipe)| ./net/Socket.hpp:909
wsd-00027-00028 09:07:12.025928 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_005], started: true, finished: true| ./net/Socket.hpp:507
wsd-00027-00028 09:07:12.026010 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_005], started: true, finished: true| ./net/Socket.hpp:507
wsd-00027-00028 09:07:12.026041 [ prisoner_poll ] WRN Prisoner connection disconnected but without valid socket.| wsd/LOOLWSD.cpp:1363
wsd-00027-00028 09:07:12.026086 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_005], started: false, finished: true| ./net/Socket.hpp:507
wsd-00027-00028 09:07:12.026105 [ prisoner_poll ] WRN Waking up dead poll thread [docbroker_005], started: false, finished: true| ./net/Socket.hpp:507

I changed our domain name to example.com.

This is the error message in nextcloud:

Thanks for help
Philipp

Quale · August 28, 2017, 1:15pm

Does nobody have an idea?

chrroessner · September 14, 2017, 7:00am

I have the exact same problem and can not get it running. Did you already find out what goes wrong?

IsenPaul · October 19, 2017, 8:06pm

same problem here.

current debian 9, NC 12.0.3, my docker storage driver is zfs
switching to devicemapper as suggested in several threads brings only new errors

>     loolforkit version details: 2.1.4 - b4b777d
>     office version details: { "ProductName": "Collabora Office", "ProductVersion": "5.3", "ProductExtension": ".10.28", "BuildId": "d66704ff6eb7b7b2a62ea279e3599dc235c67810" }
>     wsd-00025-00026 19:50:33.026680 [ prisoner_poll ] WRN  ForKit not responsive for 15984 ms forking 1 children. Resetting.| wsd/LOOLWSD.cpp:339
>     wsd-00025-00033 19:50:55.556159 [ websrv_poll ] WRN  WOPI host did not pass optional access_token_ttl| wsd/FileServer.cpp:365
>     wsd-00025-00038 19:50:56.389517 [ docbroker_001 ] ERR  WOPI::CheckFileInfo failed with 404 Not Found| wsd/Storage.cpp:523
>     wsd-00025-00038 19:50:56.391802 [ docbroker_001 ] ERR  Failed to add session to [my.nextclound.sampledomain:443/owncloud/index.php/apps/richdocuments/wopi/files/7651_ocbgn4li31wg] with URI [https://my.nextclound.sampledomain/owncloud/index.php/apps/richdocuments/wopi/files/7651_ocbgn4li31wg?access_token=gG2YI2pRIAm1RaUSP7C46nBoZT8jJJ07&access_token_ttl=0&permission=edit]: WOPI::CheckFileInfo failed| wsd/DocumentBroker.cpp:847
>     wsd-00025-00038 19:50:56.393417 [ docbroker_001 ] WRN  Attempted ping on non-upgraded websocket!| ./net/WebSocketHandler.hpp:285
>     wsd-00025-00038 19:50:56.393962 [ docbroker_001 ] WRN  Child session [0003] not found to forward message: load url=https://my.nextclound.sampledomain/owncloud/index.php/apps/richdocuments/wopi/files/7651_ocbgn4li31wg?access_token=gG2YI2pRIAm1RaUSP7C46nBoZT8jJJ07&access_token_ttl=0&permission=edit readonly=0 lang=de| wsd/DocumentBroker.cpp:1328
>     wsd-00025-00038 19:50:56.421064 [ docbroker_001 ] ERR  Socket #21 SSL BIO error: closed (0).| ./net/SslSocket.hpp:255
>     wsd-00025-00038 19:50:56.423904 [ docbroker_001 ] ERR  Socket #21 SSL BIO error: error:140D00CF:SSL routines:SSL_write:protocol is shutdown (errno: Success)| ./net/SslSocket.hpp:273
>     wsd-00025-00038 19:50:56.424987 [ docbroker_001 ] WRN  ToClient-0003: Exception while closing socket for docKey [my.nextclound.sampledomain:443/owncloud/index.php/apps/richdocuments/wopi/files/7651_ocbgn4li31wg]: error:140D00CF:SSL routines:SSL_write:protocol is shutdown| wsd/ClientSession.cpp:874
>     wsd-00025-00026 19:51:13.069624 [ prisoner_poll ] WRN  Waking up dead poll thread [docbroker_001], started: true, finished: true| ./net/Socket.hpp:507
>     wsd-00025-00026 19:51:13.069771 [ prisoner_poll ] WRN  Waking up dead poll thread [docbroker_001], started: true, finished: true| ./net/Socket.hpp:507
>     wsd-00025-00026 19:51:13.069842 [ prisoner_poll ] WRN  Prisoner connection disconnected but without valid socket.| wsd/LOOLWSD.cpp:1477
>     wsd-00025-00026 19:51:13.069965 [ prisoner_poll ] WRN  Waking up dead poll thread [docbroker_001], started: false, finished: true| ./net/Socket.hpp:507
>     wsd-00025-00026 19:51:13.070012 [ prisoner_poll ] WRN  Waking up dead poll thread [docbroker_001], started: false, finished: true| ./net/Socket.hpp:507

Any suggestions welcome

regards

Paul.

zoo3 · October 20, 2017, 5:20am

For example, do you need to adjust the address specification of this?

#\ WOPI discovery URL
location ^~ /hosting/discovery {
proxy_pass https://localhost:9980;
proxy_set_header Host $http_host;
}

Or I also care about the following.

ERR Socket #21 SSL BIO error

IsenPaul · October 20, 2017, 10:03am

this proxy rewrite rule points to the collabora container running on localhost, why should I modify it?

this SSL error looks strange to me, indeed.
But I’m completely unsure about which communications I should expect, allow in firewalls …

I tried to tcpdump but did not see direct comunications betwenn NC and collabora server.?
All I saw run through the client, which looks odd in terms of performance to me.

Besides that:
As you noted, there is witten at https://nextcloud.com/collaboraonline/:

Issue: Collabora Online doesn’t work with Encryption.
Yes, this is currently unsupported.

but the documentation of the setup (above this statement) only mentions the setup and use of https connections. ?

marcus_antonius · September 7, 2018, 9:07am

Hi !
When I edit the /etc/hosts file inside the docker container, it works fine.