Collabora works well but bug on create new document

ℹ️ Support 📄 Collabora
1

Hello all,

Collabora works well when I click on the existing document file.

But when I click on the create new file section from here:

It doesn’t show preview_image:

http://prntscr.com/m2e2t5 (No problem with that but someone can help maybe)

And then creation finishes and system opens the new document.

It shows like this…

After I come back to homepage and click it again. And it shows this error message.

So after 30 seconds or 1 min I click on that new document again and everything works fine.

Why I’m getting this bug/error on new created document.

Please help me about it.

Thanks a lot.

2

Can anyone help please?

My OS is : Debian 9
Php version is: 7.0.x
Nextcloud and Collabora is the latest.

3

Yesterday I installed NC 15.0.2 (latest) and Collabora on Ubuntu 18.04 - directly without Docker. In between Collabora and the Internet I have another Apache reverse Proxy which does the SSL termination (to allow the use of Let’s Encrypt Certies)

And I get the same messages in the same situation - I suppose your text reads something like “the connection to your document cannot be established - please try again.”

The loolwsd.log gets quite chatty where the only interesting ERR level entries are:

wsd-12493-12545 2019-01-14 20:37:23.208176 [ docbroker_004 ] ERR  Cannot get file info from WOPI storage uri [http://eth.kryptonerd.de/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5?access_token=xkLFJlonAHkEK1WaWNTxI7TkZU76UzXu&access_token_ttl=&permission=edit]. Error: SSL Exception: error:1408F10B:SSL routines:ssl3_get_record:wrong version number| wsd/Storage.cpp:474

wsd-12493-12545 2019-01-14 20:37:23.208273 [ docbroker_004 ] ERR Failed to add session to [/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5] with URI [http://eth.kryptonerd.de/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5?access_token=xkLFJlonAHkEK1WaWNTxI7TkZU76UzXu&access_token_ttl=&permission=edit]: SSL Exception| wsd/DocumentBroker.cpp:1093
wsd-12493-12545 2019-01-14 20:37:23.208308 [ docbroker_004 ] ERR Error while loading : SSL Exception| wsd/LOOLWSD.cpp:2674
wsd-12493-12545 2019-01-14 20:37:23.208470 [ docbroker_004 ] WRN Child session [000a] not found to forward message: load url=http://eth.kryptonerd.de/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5?access_token=xkLFJlonAHkEK1WaWNTxI7TkZU76UzXu&access_token_ttl=&permission=edit readonly=0 lang=de| wsd/DocumentBroker.cpp:1738
wsd-12493-12545 2019-01-14 20:37:24.209435 [ docbroker_004 ] ERR Invalid or unknown session [000a] to remove.| wsd/DocumentBroker.cpp:1162
wsd-12493-12545 2019-01-14 20:37:24.209477 [ docbroker_004 ] ERR No socket associated with WebSocketHandler 0x7f29500092f0| ./net/WebSocketHandler.hpp:108
…
wsd-12493-12549 2019-01-14 20:37:51.239735 [ docbroker_005 ] ERR Cannot get file info from WOPI storage uri [http://eth.kryptonerd.de/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5?access_token=xkLFJlonAHkEK1WaWNTxI7TkZU76UzXu&access_token_ttl=&permission=edit]. Error: SSL Exception: error:1408F10B:SSL routines:ssl3_get_record:wrong version number| wsd/Storage.cpp:474
wsd-12493-12549 2019-01-14 20:37:51.239801 [ docbroker_005 ] ERR Failed to add session to [/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5] with URI [http://eth.kryptonerd.de/nextcloud/index.php/apps/richdocuments/wopi/files/492_ocwp0qht58o5?access_token=xkLFJlonAHkEK1WaWNTxI7TkZU76UzXu&access_token_ttl=&permission=edit]: SSL Exception| wsd/DocumentBroker.cpp:1093
wsd-12493-12549 2019-01-14 20:37:51.239822 [ docbroker_005 ] ERR Error while loading : SSL Exception| wsd/LOOLWSD.cpp:2674

Only noticable here:
Error: SSL Exception: error:1408F10B:SSL routines:ssl3_get_record:wrong version number| wsd/Storage.cpp:474 <- SSL? I don’t do SSL on the Collabora Server - I configured it without

Has anyone an idea what can be wrong here?