Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.03
Operating system and version (eg, Ubuntu 20.04): Rocky Linux 8.7
Apache or nginx version (eg, Apache 2.4.25): httpd-2.4.37-51
PHP version (eg, 7.4): PHP 8.0.20
The issue you are facing:
Error message when enabling Nextcloud Office and Collabora online
I am using the Collabora Online Development Edition
Is this the first time you’ve seen this error? (Y/N): N
Steps to replicate it:
- Enable Nextcloud Office
- Enable Collabora online
The output of your Nextcloud log in Admin > Logging:
[index] Error: Exception: Call to undefined function OCA\Settings\Controller\posix_getuid() in file '/var/www/html/e_docs/apps/settings/lib/Controller/CheckSetupController.php' line 668 at <<closure>>
0. /var/www/html/e_docs/lib/private/AppFramework/App.php line 172
OC\AppFramework\Http\Dispatcher->dispatch()
1. /var/www/html/e_docs/lib/private/Route/Router.php line 298
OC\AppFramework\App::main()
2. /var/www/html/e_docs/lib/base.php line 1047
OC\Route\Router->match()
3. /var/www/html/e_docs/index.php line 36
OC::handleRequest()
GET /e_docs/index.php/settings/ajax/checksetup
from 10.5.2.177 by wp.rauchholz at 2023-02-17T15:15:18+00:00
and also:
[richdocuments] Error: GuzzleHttp\Exception\ServerException: Server error: `GET https://www.wo-lar.com/e_docs/apps/richdocumentscode/proxy.php?req=/hosting/capabilities` resulted in a `500 Internal Server Error` response at <<closure>>
0. /var/www/html/e_docs/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 69
GuzzleHttp\Exception\RequestException::create()
1. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 204
GuzzleHttp\Middleware::GuzzleHttp\{closure}("*** sensitive parameters replaced ***")
2. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 153
GuzzleHttp\Promise\Promise::callHandler()
3. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/TaskQueue.php line 48
GuzzleHttp\Promise\Promise::GuzzleHttp\Promise\{closure}("*** sensitive parameters replaced ***")
4. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 248
GuzzleHttp\Promise\TaskQueue->run()
5. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 224
GuzzleHttp\Promise\Promise->invokeWaitFn()
6. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 269
GuzzleHttp\Promise\Promise->waitIfPending()
7. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 226
GuzzleHttp\Promise\Promise->invokeWaitList()
8. /var/www/html/e_docs/3rdparty/guzzlehttp/promises/src/Promise.php line 62
GuzzleHttp\Promise\Promise->waitIfPending()
9. /var/www/html/e_docs/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
GuzzleHttp\Promise\Promise->wait()
10. /var/www/html/e_docs/lib/private/Http/Client/Client.php line 218
GuzzleHttp\Client->request()
11. /var/www/html/e_docs/apps/richdocuments/lib/Service/CapabilitiesService.php line 136
OC\Http\Client\Client->get()
12. /var/www/html/e_docs/apps/richdocuments/lib/Service/CapabilitiesService.php line 74
OCA\Richdocuments\Service\CapabilitiesService->refetch()
13. /var/www/html/e_docs/apps/richdocuments/lib/AppInfo/Application.php line 80
OCA\Richdocuments\Service\CapabilitiesService->getCapabilities()
14. /var/www/html/e_docs/lib/private/AppFramework/Bootstrap/FunctionInjector.php line 67
OCA\Richdocuments\AppInfo\Application->OCA\Richdocuments\AppInfo\{closure}("*** sensitive parameters replaced ***")
15. /var/www/html/e_docs/lib/private/AppFramework/Bootstrap/BootContext.php line 51
OC\AppFramework\Bootstrap\FunctionInjector->injectFn()
16. /var/www/html/e_docs/apps/richdocuments/lib/AppInfo/Application.php line 135
OC\AppFramework\Bootstrap\BootContext->injectFn()
17. /var/www/html/e_docs/lib/private/AppFramework/Bootstrap/Coordinator.php line 190
OCA\Richdocuments\AppInfo\Application->boot()
18. /var/www/html/e_docs/lib/private/legacy/OC_App.php line 208
OC\AppFramework\Bootstrap\Coordinator->bootApp()
19. /var/www/html/e_docs/lib/private/legacy/OC_App.php line 141
OC_App::loadApp()
20. /var/www/html/e_docs/lib/base.php line 1027
OC_App::loadApps()
21. /var/www/html/e_docs/index.php line 36
OC::handleRequest()
POST /e_docs/index.php/settings/apps/disable
from 10.5.2.177 by wp.rauchholz at 2023-02-17T15:15:11+00:00
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
/var/www/html/e_docs/config
<?php
$CONFIG = array (
'instanceid' => '<secret>',
'passwordsalt' => '<secret>',
'secret' => '<secret>',
'trusted_domains' =>
array (
0 => 'www.wo-lar.com',
),
'datadirectory' => '/home/e_docs',
'dbtype' => 'mysql',
'version' => '25.0.3.2',
'overwrite.cli.url' => 'https://www.wo-lar.com/e_docs',
'dbname' => 'e_docs',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '<secret>',
'dbpassword' => '<secret>',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '<secret>',
'mail_domain' => 'wo-lar.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'wo-lar.com',
'mail_smtpport' => '587',
'mail_smtpname' => '<secret>',
'mail_smtppassword' => '<secret>',
);
The output of your Apache/nginx/system log in /var/log/____
:
Can't find anything here really
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Please see above
Thanks for your insights.
Wolfgang