Collabora online app doesn't exist in Nextcloud

Nextcloud version: 24.0.2
Operating system and version: Ubuntu 20.04.4 LTS
Apache version: 2.4.54
PHP version: 7.4.30

I’ve installed Collabora Online - Built-in CODE Server app in NextCloud but per the Collabora installation guide (Collabora online - Nextcloud), the “Collabora Online” app should be installed together with it.
However, I don’t have a “Collabora Online” app within the list of all apps in NextCloud/Apps/Office & Text.

The output of Nextcloud log in Admin > Logging:

Info	updater	\OC\Updater::resetLogLevel: Reset log level to Warning(2)		2022-06-24T15:56:36+0200
Info	updater	\OC\Updater::maintenanceDisabled: Turned off maintenance mode		2022-06-24T15:56:36+0200
Info	updater	\OC\Updater::updateEnd: Update successful		2022-06-24T15:56:36+0200
Info	updater	\OC\Updater::finishedCheckCodeIntegrity: Finished code integrity check		2022-06-24T15:56:36+0200
Info	updater	\OC\Updater::startCheckCodeIntegrity: Starting code integrity check...		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Add background job to set the lookup server share state for users		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Repair DAV shares		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Queue a one-time job to check for user uploaded certificates		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Add job to cleanup the bruteforce entries		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Remove old dashboard app config data		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Check encryption key format		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Keep legacy encryption enabled		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Reset generated avatar flag		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Clear access cache of projects		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::info: Repair info: No need to remove link shares.		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::info: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Remove potentially over exposing share links		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Add background job to cleanup login flow v2 tokens		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Cleanup invalid photocache files for carddav		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Queue a one-time job to cleanup old backups of the updater		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Add preview background cleanup job		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Clear every generated avatar on major updates		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::info: Repair info: JS cache cleared		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::info: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::info: Repair info: SCSS cache cleared		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::info: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Debug	scss_cacher	SCSSCacher::resetCache Locking removed		2022-06-24T15:56:32+0200
Debug	scss_cacher	SCSSCacher::resetCache css cache cleared!		2022-06-24T15:56:32+0200
Debug	scss_cacher	SCSSCacher::resetCache Lock acquired		2022-06-24T15:56:32+0200
Debug	scss_cacher	SCSSCacher::resetCache		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::info: Repair info: Image cache cleared		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::info: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Clear frontend caches		2022-06-24T15:56:32+0200
Info	no app in context	Deprecated event type for \OC\Repair::step: Symfony\Component\EventDispatcher\GenericEvent is used		2022-06-24T15:56:32+0200
Info	updater	\OC\Repair::step: Repair step: Add log rotate job		2022-06-24T15:56:32+0200

The output of config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '',
  'passwordsalt' => '',
  'secret' => '',
  'trusted_domains' => 
  array (
    0 => 'cloud.xxx.rs',
  ),
  'datadirectory' => '/home/xxx/cloud.xxx.rs/data',
  'dbtype' => 'mysql',
  'version' => '24.0.2.1',
  'overwrite.cli.url' => 'https://cloud.xxx.rs',
  'dbname' => 'xxx_cloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'xxx',
  'dbpassword' => '',
  'installed' => true,
  'updater.secret' => '',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
);

Hi @Memento,
You are missing the required support template. Please fill this form out and edit into your post.

This will give us the technical info and logs needed to help you! Thanks.

Thank you for noticing this @JimmyKater

I’ve updated my description.

The “Collabora Online” app doesn’t automatically get installed when you install the CODE server backend, but definitely should show up as an app that you can install. I’m not familiar enough to know what is being repaired from the log output, but I’d say it probably failed, and that has something to do with why the app is missing.

A different thread probably has in-depth suggestions on how to repair whatever’s wrong with your Nextcloud instance, but I’ll point out that you can install an app manually by unzipping its latest release into your nextcloud/apps folder. I’d actually recommend having it be in a secondary apps folder, to reduce the risk if things go wrong. You’ll also still need to enable the app from the web interface once it’s in place.

Update successful

collabora office is named Nextcloud Office in the NC apps store

hey both, thank you for getting this answered!

I’ve found the Nextcloud Office app now in the NC app store and enabled it along with the “Built-in CODE Server” app. However, when I want to open any doc (.xlsx, .dts) within NextCloud itself, it’s just spinning around and won’t open the document at all (I see some 404 errors in the browser console).

In Settings/NextCloud office it says that Collabora online server is reachable, so I’m not sure why it won’t open any doc.
Do you maybe have some advice?

Thank you!