# Collabora: Failed to load the document (All Logs included) **URL:** \ **Category:** 📄 Office\ **Tags:** collabora-online\ **Created:** [February 7, 2017, 10:33pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608 "2017-02-07T22:33:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![McRain](https://help.nextcloud.com/letter_avatar/mcrain/32/6_22734026db12803ebb3e059622ac3534.png) [@McRain](https://help.nextcloud.com/u/McRain)\ **Post date:** [February 7, 2017, 10:33pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/1 "2017-02-07T22:33:22Z")
Hello Nextcloud Community, i have the following problem: I can’t open any Document with Collabora online in Nextcloud! ![](https://help.nextcloud.com/uploads/default/original/2X/6/669d3a58d0741eb96b19a72b745088955b1bf6b0.png) ## Docker Log: ``` wsd-00025-0026 21:18:09.376184 [client_req_hdl] WRN WOPI host did not pass optional access_token_ttl| wsd/FileServer.cpp:255 wsd-00025-0029 21:18:10.257934 [client_ws_0009] WRN Missing JSON property [HidePrintOption]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258053 [client_ws_0009] WRN Missing JSON property [HideSaveOption]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258104 [client_ws_0009] WRN Missing JSON property [HideExportOption]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258158 [client_ws_0009] WRN Missing JSON property [EnableOwnerTermination]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258212 [client_ws_0009] WRN Missing JSON property [DisablePrint]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258255 [client_ws_0009] WRN Missing JSON property [DisableExport]| wsd/Storage.cpp:353 wsd-00025-0029 21:18:10.258296 [client_ws_0009] WRN Missing JSON property [DisableCopy]| wsd/Storage.cpp:353 kit-00071-10443 21:18:10.946996 [lok_handler] ERR Failed to load: file:///user/docs/71/NewSpreadsheet.ods, error: loadComponentFromURL returned an empty reference| kit/Kit.cpp:1149 kit-00071-10443 21:18:10.947193 [lok_handler] ERR Failed to get LoKitDocument instance.| kit/ChildSession.cpp:334 wsd-00025-0029 21:18:10.977053 [client_ws_0009] WRN SocketProcessor [client_ws_0009]: Connection closed.| common/IoUtil.cpp:100 ``` ## Here is my Virtual Host: ``` ServerName office.domain.de ServerAlias office.domain.de ErrorLog /var/log/httpd/office.domain.de/error.log RewriteEngine on # Some rewrite rules in this file were disabled on your HTTPS site, # because they have the potential to create redirection loops. # RewriteCond %{SERVER_NAME} =office.domain.de # RewriteRule ^ https://%{SERVER_NAME}%{REQUEST_URI} [END,QSA,R=permanent] # SSL configuration, you may want to take the easy route instead and use Lets Encrypt! SSLEngine on SSLCertificateFile /etc/letsencrypt/live/nextcloud.domain.de/cert.pem SSLCertificateKeyFile /etc/letsencrypt/live/nextcloud.domain.de/privkey.pem Include /etc/letsencrypt/options-ssl-apache.conf SSLCertificateChainFile /etc/letsencrypt/live/nextcloud.domain.de/chain.pem SSLCipherSuite ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA:ECDHE-RSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-RSA-AES256-SHA256:DHE-RSA-AES256-SHA:ECDHE-ECDSA-DES-CBC3-SHA:ECDHE-RSA-DES-CBC3-SHA:EDH-RSA-DES-CBC3-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:AES128-SHA256:AES256-SHA256:AES128-SHA:AES256-SHA:DES-CBC3-SHA:!DSS SSLHonorCipherOrder on # Encoded slashes need to be allowed AllowEncodedSlashes NoDecode # Container uses a unique non-signed certificate SSLProxyEngine On SSLProxyVerify None SSLProxyCheckPeerCN Off SSLProxyCheckPeerName Off # keep the host ProxyPreserveHost On # static html, js, images, etc. served from loolwsd # loleaflet is the client part of LibreOffice Online ProxyPass /loleaflet https://127.0.0.1:9980/loleaflet retry=0 ProxyPassReverse /loleaflet https://127.0.0.1:9980/loleaflet # WOPI discovery URL ProxyPass /hosting/discovery https://127.0.0.1:9980/hosting/discovery retry=0 ProxyPassReverse /hosting/discovery https://127.0.0.1:9980/hosting/discovery # Main websocket ProxyPassMatch "/lool/(.*)/ws$" wss://127.0.0.1:9980/lool/$1/ws nocanon # Admin Console websocket ProxyPass /lool/adminws wss://127.0.0.1:9980/lool/adminws # Download as, Fullscreen presentation and Image upload operations ProxyPass /lool https://127.0.0.1:9980/lool ProxyPassReverse /lool https://127.0.0.1:9980/lool ``` ## My Server: OS: CentOS 7 Server version: Apache/2.4.6 (CentOS) Server built: Nov 14 2016 18:04:44 ---
**Author:** ![enoch85](https://help.nextcloud.com/user_avatar/help.nextcloud.com/enoch85/32/49403_2.png) [@enoch85](https://help.nextcloud.com/u/enoch85)\ **Post date:** [February 9, 2017, 12:36pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/2 "2017-02-09T12:36:21Z")
I’m also wondering about this. Have the same error. ---
**Author:** ![McRain](https://help.nextcloud.com/letter_avatar/mcrain/32/6_22734026db12803ebb3e059622ac3534.png) [@McRain](https://help.nextcloud.com/u/McRain)\ **Post date:** [February 9, 2017, 12:57pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/3 "2017-02-09T12:57:45Z")
Hey, I changed absolutely nothing but after a server restart the next day it worked. Sometimes it works, sometimes not. I have no idea why. Sometimes collabora shows an error message, but i can close the message and collabora work perfectly. I think it has something to do with the firewall, but I’m not sure. ---
**Author:** ![Kay](https://help.nextcloud.com/letter_avatar/kay/32/6_22734026db12803ebb3e059622ac3534.png) [@Kay](https://help.nextcloud.com/u/Kay)\ **Post date:** [February 10, 2017, 2:41pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/4 "2017-02-10T14:41:07Z")
Collabora Office ist a pita. Extremely unreliable. Don’t use it. It’s a demo version for a maximum of ten that is ‘10’ users. They want to sell you the hosted version. ---
**Author:** ![ajdunevent](https://help.nextcloud.com/user_avatar/help.nextcloud.com/ajdunevent/32/1391_2.png) [@ajdunevent](https://help.nextcloud.com/u/ajdunevent)\ **Post date:** [February 10, 2017, 4:38pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/5 "2017-02-10T16:38:05Z")
For some reason, the steps I wrote up [here](https://help.nextcloud.com/t/failure-please-ensure-the-file-type-is-supported-and-not-corrupted/8031/5?u=ajdunevent) fixed this problem for me (after updating the Docker image earlier today). ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 2, 2024, 12:40pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/6 "2024-12-02T12:40:06Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 1:04pm UTC](https://help.nextcloud.com/t/collabora-failed-to-load-the-document-all-logs-included/8608/7 "2024-12-04T13:04:57Z")