# Collabora App doesn't work when only enabled for specific groups

**URL:** <https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061>\
**Category:** ℹ️ Support\
**Created:** [October 11, 2016, 8:27am UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061 "2016-10-11T08:27:14Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jakob42](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jakob42/32/714_2.png) [@jakob42](https://help.nextcloud.com/u/jakob42)\
**Post date:** [October 11, 2016, 8:27am UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061/1 "2016-10-11T08:27:14Z")

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I’ve had the usual “We are sorry, this is an unexpected connection error. Please try again.” error with my Collabora setup. There are for sure a lot of reasons why that error might turn up, but for me it simply was the fact, that I had the app only enabled for specific group. Can anybody confirm this?

Thanks,  
Jakob

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**Author:** ![MikeLupe](https://help.nextcloud.com/letter_avatar/mikelupe/32/6_22734026db12803ebb3e059622ac3534.png) [@MikeLupe](https://help.nextcloud.com/u/MikeLupe)\
**Post date:** [October 11, 2016, 10:21am UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061/2 "2016-10-11T10:21:53Z")

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Hello Jakob42,

honestly, if I may use this formula: “You’re the man!”.

After weeks of fiddeling around with possible and impossible configuration parameters (updating kernel, aufs support, iptables etc) it finally worked.

I completely removed the “allow only for xxx group” settings - and it works now.

Thanks!

regards

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**Author:** ![jakob42](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jakob42/32/714_2.png) [@jakob42](https://help.nextcloud.com/u/jakob42)\
**Post date:** [October 11, 2016, 1:16pm UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061/3 "2016-10-11T13:16:49Z")

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Happy to help, I was in the same boat, tried for weeks.

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [November 6, 2024, 8:52pm UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061/4 "2024-11-06T20:52:28Z")

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wwe: close old topics

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [January 24, 2025, 6:26pm UTC](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061/5 "2025-01-24T18:26:27Z")

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